I was told I could book an airport shuttle when I called the week before check in on the day I arrived (only one way two the airport, not both as advertised). When we arrived, we were not able to book the shuttle. The woman at the front dress was extremely rude about it, and when I questioned what I had been told, she argued with me in an extremely unprofessional way that I must have been wrong regarding the conversation I had with someone else days before. Hotel hallways were noisy up until midnight.