Overall Ratings & Reviews Grand Royal B.I.L Hotel

There is no hot water, and the shower is not working, the old sink is broken and taped up.

We are the only visitor there, the toilet can't be flushed but the staff is very responsive to fix it, so many stains on the beds and molds are everywhere

very poor cleanliness, the roof used to leak. There were gecko droppings in the corners of the room and the TV didn't turn on. I asked the officer and he said he didn't know. The car used to go to the airport was an old car that wasn't well maintained.

Comfortable, free airport pick-up and drop-off. Can swim and the atmosphere is very peaceful.

The hotel atmosphere is nice, but when I stayed there the water was off🥺

The room lighting was not good when I stayed. But otherwise it was OK, the staff was friendly and helpful.

The hotel staff is friendly, they deliver your luggage to your room, you can get free delivery to the airport, the price is very affordable.

Hotel staff is friendly. There is a free shuttle service to the airport. But the room was not bright enough, and there were mosquitoes. In the middle of the night the lights went out for several hours.

The photos shown in reality are very different. Everything that has been reviewed since 2020 on the app has still not changed.

The room smells musty, dusty, the swimming pool is dirty, it's quiet.

Tempatnya sepi banget, agak serem kalau nginep sendiri. Staffnya nggak jelas, gak selalu ada yang jaga di resepsionistnya.

The facilities in the room is bad. The flush needs repairing. The cleanliness is low. The weather is good there. The staff is good.

Resepsionis yang cewek kok jutek ya, saya kan tamu harusnya disambut senyum, apalagi pas cekout malah maen hape langsung saja saya kasi koncinya, sarapannya enak tapi pilihannya cuma mie goreng sama nasi goreng doang.

It was a room near the pool and at night it was so much of mosquitos (the pool is not for use). There is no hot water in my bathroom (surprisingly it was left handed friendly although I'm not left handed but the toilet toggle is in the left side). The TV channels available are limited too.

Room smells musty. TV channels are not good, so can not watch TV.

Hotelnya kotor, jorok tidak layak huni.

Very bad hotel. Very quiet, dirty and smelly rooms, worn out beds and furniture, dirty sheets, no hot shower, breakfast is only fried rice and warm tea and water. Narrow room, dirty bathroom, local TV channel. Not recommended.

Staf ramah dan sigap dalam memberi pelayanan.

This hotel is in need of renovation. There are minimal food options at the restaurant and the food is not good. The bathrooms at the restaurant are what you might expect at a bus/ferry terminal. The room needs repainting. However, the AC works and it works for a quick stop before flying out.

The hotel is quite close to the airport. Maybe public facilities, please pay more attention to cleanliness, there are frogs in the pool. Hmm. Thank you.