The hotel receptionist was very friendly and helpful! I've become a regular customer 🫰🏻

Clean, reasonable price, friendly staff

the room is dim, there are lots of small cockroaches, the AC remote doesn't work properly

The hotel staff's friendliness wasn't matched by the cleanliness of the room. The area under the bed looked like it had never been cleaned. There were also small, cockroach-like creatures in the room.

I need a place to stay because my gig venue is nearby. Not bad for the budget.

Friendly hotel staff, clean rooms, for breakfast, please prioritize taste, increase the variety of food.

The bathroom smells... dirty. The AC sometimes isn't cold.

Very satisfied even though it was only 2 nights, I felt comfortable staying, the room was clean, all the facilities were functioning, and there was a large parking area.

The staff is friendly, the room is quite big, the AC is cold, I like it, but the room smells damp.

Very comfortable and clean, satisfied.

Very good service and clean place

The room was horrible. I saw apparitions as soon as I entered. I didn't stay there. There were cockroaches in the bathroom. Access to get in and out required a 10,000 Rupiah parking fee.

For that price, it's pretty good. You get what you pay for.

The front office staff at Bella Hotel never fails to welcome us and leave us with the best impression every time we visit. This simple yet luxurious hotel is a testament to the excellent service provided by its staff. The hotel is clean, comfortable, and pleasant. We will always visit whenever we return to Surabaya.

Very good. Friendly service. Clean.

The staff is friendly, it doesn't smell, the room is spacious and clean, the bathroom is clean, all the facilities are working well. Next time I go to Surabaya, it will be another choice, God willing.

The people are friendly and nice, the place is also quiet, not noisy and it was very satisfying to stay there for 5 days, thank you all

The room had no sunlight and smelled damp.

Friendly service, all facilities are functioning

Overall it's good, but the wifi is 0 and the network is also bad, so it can't work.