8.3
Very Good
From 1,311 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

7.9

Location

8.6

Service and Facilites

8.3

People often mention about Solaris Hotel Kuta
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Staff Friendliness (11)
Surroundings (10)
Accessibility (9)
Ambiance (9)
Bedroom (9)
Bathroom (9)
Family Friendly (8)
Hotel Area (7)
Check-in/out Time (6)
Soundproof (6)
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Traveler Reviews Solaris Hotel Kuta

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40
Customer reviews
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
Location quite near airport. The receptionist was nice and friendly, but the room was poorly maintained and unclean. The bathroom floor was slippery and slimy, and the sink still had hair from the previous guest. The bedroom floor was loose, and the walls were mossy and patched with putty. The AC was cold but full of dust. Breakfast was also unhygienic, with many small insects perched on the food. The good thing about this hotel was its fast internet connection.
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Accommodation's Reply
19 Aug 2025
Thank you for your review, and we sincerely apologize for the inconvenience you experienced during your stay. We truly appreciate your feedback, and we will promptly evaluate and improve the cleanliness and condition of our rooms. Your input is very valuable in helping us enhance our service quality. We hope to welcome you again in the future with a much better experience. Best regards Solaris Hotel, Bali
A***x
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly, comfortable, and close to the airport.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Thank you for your time and positive review. We are delighted to learn that you enjoyed your stay at Solaris Hotel Bali and enjoyed its proximity to the airport. We look forward to serving you again on your next visit. Sincerely, Solaris Hotel Bali Management
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
The hotel is actually okay, but when I stayed there, the room couldn't be locked and I moved rooms, moved again and the AC didn't work, I asked to move again, next time I can check the readiness of the room and its completeness.
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Accommodation's Reply
08 Jul 2025
Thank you for staying at Solaris Hotel Kuta and sharing your experience. We apologize for the inconvenience you experienced regarding the room condition, including the lock issue and the non-functioning AC. This is certainly a serious concern for us. We greatly appreciate your feedback, and we will make sure to conduct a more thorough check of the room readiness before future guests check-in. Your feedback is very important to improve the quality of our service. We hope to welcome you back with a much better stay experience. Best regards, Solaris Hotel Kuta Bali Management.
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 9 week(s) ago
very bad service, I just checked out, yesterday I asked to clean the room, I waited outside for 15 minutes. I entered the room, my headset on the bed was gone and when I asked the receptionist the answer was irresponsible. the bathroom was dirty and the water smelled bad.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Thank you for taking the time to give us a review. We sincerely apologize for the inconvenience you experienced during your stay at Solaris Bali Kuta. Regarding the report of missing items, we deeply regret this and will immediately conduct an internal investigation to trace this incident further. We also regret the condition of the bathroom and the quality of service that did not meet expectations. This is a serious concern for us, and we will immediately follow up with the housekeeping and reception teams so that similar incidents do not happen again. Your input means a lot to us in improving the quality of service. We hope that we will still be given the opportunity to welcome you back with a much better experience. Sincerely, Solaris Hotel Bali Kuta Management
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Sudiman
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10.0
/10
Reviewed 10 week(s) ago
Very friendly staff, clean rooms, very strategic location.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Mr. Sudiman, Thank you for your compliments and appreciation regarding the friendliness of our staff, the cleanliness of our rooms, and the strategic location of our hotel. We are very pleased to know that you enjoyed your stay at Solaris Hotel Bali. We look forward to welcoming you back on your next visit. Sincerely, Solaris Hotel Bali Management
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Agus H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel is strategically located, in the city center and close to the beach. Affordable, but it would be more comfortable if the ceramic floor was repaired, there were some floor tiles that came off when stepped on. Thank you.
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Accommodation's Reply
21 Aug 2025
Thank you for your positive review and feedback. We greatly appreciate your compliments regarding our hotel's strategic location, close to the city center and the beach. We also appreciate your concern regarding the condition of the tiled floors, and we will immediately make improvements to ensure guest comfort. We look forward to welcoming you back to Solaris Hotel Bali. Sincerely, Solaris Hotel Bali Management
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J***b
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
This hotel is totally the best value for money in its category of the similar 3 Stars Facility Hotels nearby (I have spent my nights in several Hotels in its surrounding). Its convenient location, close to the main entrance to main road and to airport, will secure you from being trapped by heavy traffic, to airport (even by 15 minutes relaxing and easy walk you could easily reach either International or domestic terminal) or for those who enjoy day tours, maximum in 10 minutes could reach the main road. Many convenient Stores and restaurants nearby. 5 minute walk to German Beach
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Accommodation's Reply
21 Aug 2025
Thank you very much for your kind words and for choosing Solaris Hotel Bali for your stay. We are delighted to hear that you found our hotel to be the best value for money in its category and that it met your expectations during your business trip. We look forward to welcoming you back to Solaris Hotel Bali in the near future. Best regards, Management Solaris Hotel Bali
Devira F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff is very friendly. The service is very good. Near the airport.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Ms. Devira, Thank you for your compliments and appreciation of the friendliness of our staff and service at Solaris Hotel Bali. We are also pleased to learn that the hotel's proximity to the airport provided you with convenience. We look forward to welcoming you back on your next visit. Sincerely, Solaris Hotel Bali Management
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M***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The hotel staff are very friendly and very helpful. When there was a problem with the room on the first day, the next day we were immediately moved to a new room.
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Accommodation's Reply
21 Aug 2025
Thank you for your time and review. We are very pleased to hear that our staff was friendly and quick to assist you when you encountered any issues with your room. We are committed to providing the best service for the comfort of all our guests. We look forward to welcoming you back to Solaris Hotel Bali in the future. Sincerely, Solaris Hotel Bali Management
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 21 week(s) ago
The rooms were quite different from the photos, looking rather old and suffering from low water pressure, stained beds, and our little friend called cockroaches. Though we won't be back, hope improvements are made for future guests.
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Accommodation's Reply
21 Aug 2025
Thank you for taking the time to share your feedback regarding your recent stay at Solaris Hotel Bali. We sincerely apologize for the inconveniences you experienced related to the room condition, water pressure, and cleanliness. Please be assured that your comments have been forwarded to our management and housekeeping teams for immediate attention and improvement. We are committed to enhancing our facilities and services to ensure a better experience for our future guests. We regret that we did not meet your expectations this time and hope that you might consider giving us another opportunity to serve you better in the future. Kind regards, Management Solaris Hotel Bali
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Very friendly staff, clean and comfortable
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Thank you for taking the time to leave us such a positive review. We greatly appreciate your appreciation for the friendliness of our staff, as well as our efforts to ensure comfort and cleanliness. This feedback means a lot to us and motivates us to continue improving the quality of service at Solaris Hotel Bali. We look forward to welcoming you back in the future. Sincerely, Solaris Hotel Bali Management
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Denny D. w.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 26 week(s) ago
Bad experience first time stay here 2 night and got electricity problem while genset did not work. Its take 2hour off. Room is not cleaned
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Accommodation's Reply
21 Aug 2025
Dear Denny, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the electricity issue and the condition of the room. We understand how important comfort and cleanliness are, and we deeply regret that we fell short during your visit. Your comments have been shared with our team, and we are taking immediate steps to ensure such incidents do not happen again. We truly value your input and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Solaris Hotel, Bali
J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
The staff service is friendly and always greets customers well. The hotel room is quite clean, only the toilet was blocked so that there was an unpleasant smell on the first day. The second day I moved to a better room
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Thank you for sharing your experience at Solaris Hotel Bali and for your appreciation of the friendliness and service of our staff. We apologize for the inconvenience you experienced on your first day regarding the toilet. We are grateful that our team was able to promptly assist you with a more comfortable room transfer the following day. This kind of feedback is invaluable to our continued efforts to improve our services and facilities. We look forward to welcoming you back in the future for an even more seamless experience. Sincerely, Solaris Hotel Bali Management
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J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
The staff is friendly and nice. The first day the bathroom smelled so it was disturbing, luckily the staff responded quickly to clean it.
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Accommodation's Reply
21 Aug 2025
Thank you for taking the time to leave a review and for your trust in choosing Solaris Hotel Bali as your accommodation. We are pleased to know that you were satisfied with the friendliness and prompt response of our staff. However, we also extend our apologies for the inconvenience experienced on the first day regarding the bathroom condition. This will be evaluated by our team to ensure a similar incident does not happen again. We greatly appreciate your feedback and will inform our future improvements. We look forward to welcoming you back in the future with even better service. Sincerely, Solaris Hotel Bali Management
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Kartika S. U.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
Happy to stay at this hotel during the New Year's high season, got a free room upgrade. Comfortable and safe service. It's just that the elevator access is a bit long to get down from the room to the lobby and parking at the hotel is limited. The rest is fun because it is very close to the German beach.
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Accommodation's Reply
21 Aug 2025
Dear Ms. Kartika, Thank you for choosing Solaris Hotel Kuta for your New Year's Eve stay and for taking the time to provide such a valuable review. We are delighted to know that you were comfortable with our service and enjoyed our facilities and location close to Jerman Beach. We are also pleased to be able to provide you with a room upgrade as a token of appreciation. We apologize for the inconvenience caused by the slow elevator access and limited parking space. This feedback will be taken into consideration for future service improvements. We look forward to welcoming you back on your next visit. Sincerely, Solaris Hotel Bali Management
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yan s. j.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
This is the second time staying at Solaris, always happy to stay here. Friendly staff, cold AC, hot and cold water, soft bed, TV with many channels, close to everywhere, beach, mall, food center. Many motorbike rentals around the hotel. There is also a spa. Overall it's worth it. Thanks Solaris, if Bali is definitely going to Solaris again.
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Accommodation's Reply
21 Aug 2025
Thank you for your trust in choosing Solaris Hotel Bali for the second time and for your positive review. We are delighted to learn that you enjoyed the hotel's facilities, strategic location, and the service from our staff. This feedback greatly motivates us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Solaris Hotel Bali on your next visit. Sincerely, Solaris Hotel Bali Management
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
The staff provides friendly and good service.
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Accommodation's Reply
21 Aug 2025
Thank you for your appreciation and for taking the time to provide a review of our staff's service. We are delighted to learn that you were satisfied with the friendliness and service provided by our team. Positive feedback like this motivates us to continue providing the best service. We look forward to welcoming you back to Solaris Hotel Bali in the future. Sincerely, Solaris Hotel Bali Management
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Rohman A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 46 week(s) ago
First time staying at Solaris, a crowded place close to everywhere. When I entered, the AC didn't turn on for a while, but the technician immediately handled it and it was immediately cold. Thank you Solaris.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Mr. Rohman, Thank you for choosing Solaris Hotel Bali as your accommodation and for your review. We greatly appreciate your compliments regarding the hotel's strategic location and the quick response of our technicians in addressing the AC issue. We are committed to continuously providing the best service for the comfort of our guests. We look forward to welcoming you back to Solaris Hotel Bali on your next visit. Sincerely, Solaris Hotel Bali Management
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h***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
The hotel staff was friendly and nice upon check in.
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3 people find it helpful
Accommodation's Reply
21 Aug 2025
Thank you for your review and appreciation of the friendliness of our staff during check-in at Solaris Hotel Bali. We are delighted to hear that you enjoyed our service. We look forward to continuing to provide excellent service on your next visit. Sincerely, Solaris Hotel Bali Management
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yan s. j.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 50 week(s) ago
Comfortable and clean hotel with friendly staff, big bed, cold air conditioning, big swimming pool, close access to the beach and mall, lots of culinary near the hotel. Thanks solaris, next will be back stay here again.
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2 people find it helpful
Accommodation's Reply
21 Aug 2025
Thank you for your positive review and appreciation of the comfort, cleanliness, and facilities we provide at Solaris Hotel Bali. We are delighted to know that you enjoyed your stay, from the service of our staff to our strategic location close to the beach and malls. We look forward to welcoming you back in the future. Sincerely, Solaris Hotel Bali Management
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