Dear Valued Guest, Thank you very much for taking the time to provide such a detailed and valuable review regarding your stay with us from November 07 to 09, 2025. We truly appreciate the constructive feedback you have given. We are delighted to know that you were satisfied with several aspects of your stay, particularly: Our highly strategic location in the city center. The easy access to transportation. The good standard of room cleanliness. Our beautiful infinity pool concept with an excellent view. However, we read with great concern about several key areas where we clearly failed to meet your expectations: 1. Room Comfort and Noise We sincerely apologize once again for the significant noise disruption from room maintenance on Sunday morning (around 10:00 AM). We have immediately reviewed our maintenance procedures and scheduling to ensure that any potentially noisy activities are conducted outside of guest resting hours. 2. Breakfast Experience We are deeply sorry to hear that the quality of the food taste (blandness), the availability of food items that ran out quickly, and the speed of service from our F&B team were unsatisfactory. We also noted the difficulties you experienced in getting clean plates, glasses, and refills of beverages (other than coffee/tea). Your feedback regarding the quality and product knowledge of our servers has been directly communicated to our Executive Chef and Food & Beverage Manager for immediate review and rectification. We are committed to serving dishes with consistent flavor and ensuring prompt, attentive service. 3. Pool Facilities and Changing Room Thank you for your suggestion regarding the changing room in the pool area, which needs to be enlarged and have its privacy guaranteed, especially for our veiled guests. We will immediately evaluate the design and door placement of the changing room to enhance comfort and privacy for all guests. Your feedback serves as a roadmap for our continuous improvement efforts. We hope to be given another opportunity to welcome you back and prove our commitment to providing a much better, quieter, and more pleasant stay experience. Sincerely, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr. Iqbal, Thank you for taking the time to write a review and rating of The zhm Premiere Hotel Padang. We are delighted to hear that you enjoyed your stay with us, from the comfort of our rooms, to our facilities, to the excellent service provided by our team. Your feedback is what drives us to maintain and improve our service quality for the comfort of our guests in the future. We look forward to welcoming you back again. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Ms. Angraini M., Thank you for taking the time to share your experience of staying at ZHM Premiere Hotel Padang. We are delighted to know that you were satisfied with the standard of service and comfort we provided. Your positive feedback is a great encouragement for all our team to maintain our service standards to always provide the best experience to all our guests. We sincerely hope to welcome you back again for an even more meaningful stay. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang

Hi j*a,* Thank you for choosing ZHM Premiere Hotel Padang and for taking the time to share your experience. We are delighted to hear that you enjoyed the delicious and varied food we served. Your positive feedback is a great motivation for our team to continue to provide the best service and quality to all our guests. We look forward to welcoming you back again in the near future for an even more meaningful stay. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang

Dear Ms. Riandi R., Thank you for choosing The zhm Premiere Hotel Padang and for taking the time to share your experience. We are pleased to hear that you were satisfied and delighted with our friendly service and quality of service. Positive reviews like these motivate our team to continue providing the best service to all our guests. We sincerely hope to welcome you back on your next visit for an even more meaningful stay. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Ms. Philia A., Thank you very much for sharing your experience staying with us at The zhm Premiere Hotel Padang. We are very glad that you were satisfied with our service and enjoyed your upgrade to the Ambassador Suite. We hope that the comfort and amenities we provide will make your stay even more memorable. We look forward to welcoming you back soon. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Mr./Ms. R*i, Thank you for taking the time to share your experience staying with us. We are pleased to know that you were satisfied with the friendliness of our staff and the food we provided. We also appreciate your feedback regarding the swimming pool area and the slippery floor conditions. This will be a serious concern for our team to follow up immediately for the comfort and safety of all guests. We look forward to welcoming you and your family back to The zhm premiere Hotel Padang for an even better experience. Sincerely, Surni Yanti, General Manager. The zhm premiere Hotel Padang

Dear Ms. D*n, Thank you for sharing your pleasant experience with The zhm Premiere Hotel Padang. We are pleased to know that you were satisfied with the check-in experience and the special atmosphere during the August 17th celebration at our hotel. We hope to welcome you back on your next visit with an equally memorable experience. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang

Dear Mr. Alafrad G., Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us a good rating. We understand your feedback regarding the swimwear rental fee. This is indeed part of the hotel's policy to maintain the comfort, cleanliness, and standard of use of the swimming pool facilities for all guests. Your feedback is very valuable to us, and will be taken into consideration for future service improvements. We look forward to welcoming you back for a more pleasant experience on your next visit. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Mr. Iqbal, Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to hear that you had a nice stay and that you are planning to come back in the future. Your kind words serve as great motivation for our team to continue providing the best service and comfort for all our valued guests. We look forward to welcoming you again at The ZHM Premiere Hotel Padang on your next visit. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Ms. Fitri, Thank you for your review and feedback. We apologize for any inconvenience during check-out or during our service. Please allow us to clarify that, based on hotel operational standards, guests are not permitted to take towels or other items directly from the housekeeping trolley that is being used to clean another guest's room. If you require replacement towels or additional toiletries, simply contact the receptionist or housekeeping team via the telephone provided in your room, and our team will be happy to deliver them immediately. Based on our internal checks and CCTV, we discovered a man taking towels from the housekeeping trolley and there were discrepancies in the check-out process regarding towels or toiletries in your room. This is certainly a concern for us to prevent similar misunderstandings in the future. Our Front Office Manager has also tried to contact you via phone and WhatsApp message to explain further, but to date there has been no response. We greatly appreciate your feedback as it will serve as an evaluation material for improving our service in the future. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang

Dear Mr./Ms. S*o, Thank you for your positive review. We are pleased to know that your stay at The zhm Premiere Hotel Padang was enjoyable and met your expectations during your visit to Padang. We hope to welcome you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Hello z*j, Thank you for your positive review. We are delighted to know that you were satisfied and enjoyed our food. We look forward to welcoming you back on your next visit for an even more memorable experience. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Hello z*j, Thank you for your positive review. We are pleased to know that you had a pleasant stay and that you were satisfied with our breakfast. We look forward to welcoming you back with our best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Hello B*, Thank you for sharing your wonderful experience with us at The zhm Premiere Hotel Padang. We are pleased to know that the late check-out facility made your stay even more comfortable. We greatly appreciate your appreciation, and look forward to welcoming you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Mr./Ms. M*a. Thank you for your wonderful review! We are delighted to know that you were satisfied with our strategic location, comfortable rooms, friendly staff, and our breakfast. Your positive review is a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang

Dear Mr./Ms. R*i, Thank you for your excellent review. We are delighted to hear that you enjoyed our staff's service, our strategic location, and our pool and beautiful views. We look forward to welcoming you back to The zhm Premiere Hotel Padang on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Mr./Ms. S*i, Thank you for your excellent rating and positive review. We are delighted to know that you have always enjoyed your stay, especially with the delicious food and friendly service from our staff. We look forward to welcoming you back on your next visit to The zhm premiere Hotel Padang. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang

Dear Mr./Ms. R*a, Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us such a positive review. We have noted your feedback regarding the food taste, which needs improvement. This is a serious concern for our team, and we will immediately conduct an evaluation with the culinary team to provide a better taste on your next visit. We look forward to welcoming you back with a more satisfying experience. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang

Dear Ms. Dara, Thank you very much for taking the time to give us a perfect review and score for The zhm Premiere Hotel Padang. We are very happy to know that our hotel is always your favorite choice every time you stay in Padang. Your trust and loyalty mean a lot to us. We will continue to strive to provide the best service so that every visit you make is always memorable. We look forward to welcoming you back again in the future. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang