8.6
Very Good
From 7,071 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.7

People often mention about The ZHM Premiere Padang
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Hotel Area (70)
Staff Friendliness (69)
Distance to City Center (67)
Ambiance (67)
Variety (67)
Bathroom (66)
Bedroom (65)
Accessibility (58)
Taste (57)
Family Friendly (53)
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Traveler Reviews The ZHM Premiere Padang

Number of reviews per page
20
40
Customer reviews
d***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
It was fun, because we checked in to a suite, so we got a welcome room. Coincidentally, there was an Independence Day ceremony on August 17th, so it was all great.
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Accommodation's Reply
22 Sep 2025
Dear Ms. D*n, Thank you for sharing your pleasant experience with The zhm Premiere Hotel Padang. We are pleased to know that you were satisfied with the check-in experience and the special atmosphere during the August 17th celebration at our hotel. We hope to welcome you back on your next visit with an equally memorable experience. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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Alafrad G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
To swim in the pool you have to rent clothes for 50 thousand
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Accommodation's Reply
26 Sep 2025
Dear Mr. Alafrad G., Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us a good rating. We understand your feedback regarding the swimwear rental fee. This is indeed part of the hotel's policy to maintain the comfort, cleanliness, and standard of use of the swimming pool facilities for all guests. Your feedback is very valuable to us, and will be taken into consideration for future service improvements. We look forward to welcoming you back for a more pleasant experience on your next visit. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Iqbal
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
What a nice experience, planning to come back for sure.
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Mr. Iqbal, Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to hear that you had a nice stay and that you are planning to come back in the future. Your kind words serve as great motivation for our team to continue providing the best service and comfort for all our valued guests. We look forward to welcoming you again at The ZHM Premiere Hotel Padang on your next visit. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang
F***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The service regarding towels was somewhat disappointing. Before returning the deposit and CO account, the receptionist should have contacted housekeeping to check the room for any missing or extra items, etc. This would have saved us the hassle of constantly running back and forth to check for missing or leftover items. And the receptionist's apology was less than sincere.
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1 people find it helpful
S***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
A great hotel to stay during a visit to Padang city.
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Accommodation's Reply
22 Sep 2025
Dear Mr./Ms. S*o, Thank you for your positive review. We are pleased to know that your stay at The zhm Premiere Hotel Padang was enjoyable and met your expectations during your visit to Padang. We hope to welcome you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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z***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Quite satisfied. The food was also delicious. Good experience
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Accommodation's Reply
09 Sep 2025
Hello z*j, Thank you for your positive review. We are delighted to know that you were satisfied and enjoyed our food. We look forward to welcoming you back on your next visit for an even more memorable experience. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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z***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good experience.... Quite satisfied. Breakfast was also delicious
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Accommodation's Reply
09 Sep 2025
Hello z*j, Thank you for your positive review. We are pleased to know that you had a pleasant stay and that you were satisfied with our breakfast. We look forward to welcoming you back with our best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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B***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
You can check out at 13.00 WIB, free check out 1 hour later😍
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Accommodation's Reply
09 Sep 2025
Hello B*, Thank you for sharing your wonderful experience with us at The zhm Premiere Hotel Padang. We are pleased to know that the late check-out facility made your stay even more comfortable. We greatly appreciate your appreciation, and look forward to welcoming you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The location is strategic, the rooms are comfortable, the staff are polite & the breakfast is delicious
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. M*a. Thank you for your wonderful review! We are delighted to know that you were satisfied with our strategic location, comfortable rooms, friendly staff, and our breakfast. Your positive review is a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable, friendly staff, strategic location, great pool, nice view
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. R*i, Thank you for your excellent review. We are delighted to hear that you enjoyed our staff's service, our strategic location, and our pool and beautiful views. We look forward to welcoming you back to The zhm Premiere Hotel Padang on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Really enjoyed every stay at this hotel, all the food was delicious and the staff were nice.
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. S*i, Thank you for your excellent rating and positive review. We are delighted to know that you have always enjoyed your stay, especially with the delicious food and friendly service from our staff. We look forward to welcoming you back on your next visit to The zhm premiere Hotel Padang. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang
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R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The taste of the food needs to be improved.
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Accommodation's Reply
21 Aug 2025
Dear Mr./Ms. R*a, Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us such a positive review. We have noted your feedback regarding the food taste, which needs improvement. This is a serious concern for our team, and we will immediately conduct an evaluation with the culinary team to provide a better taste on your next visit. We look forward to welcoming you back with a more satisfying experience. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Dara P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Always a favorite every time I stay in Padang
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Accommodation's Reply
18 Aug 2025
Dear Ms. Dara, Thank you very much for taking the time to give us a perfect review and score for The zhm Premiere Hotel Padang. We are very happy to know that our hotel is always your favorite choice every time you stay in Padang. Your trust and loyalty mean a lot to us. We will continue to strive to provide the best service so that every visit you make is always memorable. We look forward to welcoming you back again in the future. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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d***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a pleasant stay at ZHM Padang, the swimming pool is highly recommended.
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Warm greetings from The zhm Premiere Hotel Padang. Thank you for taking the time to share your pleasant experience during your stay with us. We are very pleased to know that you enjoyed our swimming pool facilities and were satisfied with our overall service. Positive reviews like this motivate our entire team to continue providing the best service for every guest. We look forward to your next visit to The zhm Premiere Hotel Padang. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Ellawati Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
In short, it is recommended for those who want to go on holiday with their family.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Ellawati, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your positive review. We are delighted to know that you are satisfied and recommend our hotel as a vacation option with your family. Guest comfort and satisfaction are our top priorities, and your review is an encouragement for our team to continue providing the best service. We look forward to welcoming you and your family back in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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tari r.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
It's fixed, I'll be back here again.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Ms. Tari R, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your 8.8 rating and positive review. We are delighted to know that you enjoyed your stay at our hotel and plan to return. We will always strive to provide the best service to make your next visit even more memorable. See you again at The zhm Premiere Hotel Padang! Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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Y***F
icon-origin-TRAVELOKA
9.6
/10
Reviewed 11 week(s) ago
Swimming in the pool requires wearing a swimsuit.
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2 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Mr./Ms. Y*F, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your 9.6 rating and for sharing your experience during your stay with us. That's right, to maintain cleanliness and comfort, we require the use of appropriate swimwear when using the pool facilities. We greatly appreciate your understanding and cooperation in supporting this regulation. We hope to welcome you back again in the future. Sincerely, Surni Yanti. General Manager. The zhm Premiere Hotel Padang
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Swimming is fun because you can see the view of Padang city while swimming.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mr./Ms. d*y, Thank you very much for sharing your experience staying at The zhm Premiere Hotel Padang through Traveloka. We are very happy to know that you enjoyed our swimming pool facilities and were able to see the beautiful views of Padang City. We hope this pleasant experience was memorable for you and we look forward to welcoming you back on your next visit. If there is anything else you would like to share or any special requests for your next visit, please do not hesitate to contact us. Warm regards, Surni Yanti. General Manager. The zhm Premiere Hotel Padang
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
My son likes staying here because the food is varied, and the view from the swimming pool is nice, but the first time he swam the water was dirty. I suggest that if you want to go on the weekend, the pool should be cleaned because when it's crowded, the water gets dirtier the later in the day. But this week the pool water is clean.
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Accommodation's Reply
18 Jul 2025
Dear Mr./Ms. D*y, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your perfect 10.0 rating and very constructive review. We are delighted to hear that your son/daughter enjoyed their stay at our hotel, especially the variety of food on the menu and the beautiful pool view. We also appreciate your feedback regarding the cleanliness of the pool. We apologize for any inconvenience you experienced during your previous visit. We have increased the frequency of pool cleaning, especially on weekends, to ensure it remains clean and comfortable for all guests. We hope to continue to be your and your family's first choice when visiting Padang. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Satisfied, good service, food is also satisfying.
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Accommodation's Reply
12 Jul 2025
Dear Sir/Madam s*a, Warm greetings from The zhm Premiere Hotel Padang. Thank you for taking the time to share your stay experience with us through Traveloka. We are very happy to hear that you were satisfied with our service and enjoyed the dishes we served. Your positive review is a motivation for our entire team to continue providing the best service. We hope to welcome you back on your next visit with a more memorable experience. Warm regards, Surni Yanti. General Manager. The zhm Premiere Hotel Padang
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Number of reviews per page
20
40