Overall Ratings & Reviews Mulia Resort

This is the 7th experience to stay at The Mulia Hotel Bali either for business or family vacation, but this time we were a little disappointed with the service of the receptionist named Mas SABIAN, there was a clear difference in serving me as a local guest and the foreign guest before me. For the honorable General Manager, it would be nice if Mas SABIAN explained the SOP again on how he works. My wife also looked surprised by the difference in service from before and this latest one. Even to the point of going to / being shown building 1 or 2, we didn't even walk by ourselves without knowing which building, until finally chased by a helper carrying our suitcases. The question? is it because I stayed this time in a regular room? which is not a Suite room like before? or are we local residents? We weren't even offered a welcome drink. For Irene Christie, thank you very much for helping the Check Out process super fast and clear, Friendly, humble, helpful, all receptionists should be like this. So Mas SABIAN, don't ruin the image of The Mulia Hotel Bali with your attitude!

Clean hotel and needs more light in the room.

For a 5-star hotel, it's okay, not really wow. The thing that I think is lacking the most is the lighting, both in the room and along the hallways, it's a bit dark, some of the hallways don't even have lights at all, so it's really dark at night. The check-in line is not clear so someone else who just arrived managed to get in even though I've been waiting for about 10 minutes. The towels that were lent in the pool area smelled musty, they should have paid more attention. The rest is okay.

I was disaapointed with the presentation of the in room dining meals. It looked like they did not prepare and tried to serve costumers.

Perfect to spend your fullday inside the hotel with your family/loved one.

Nice and good hotel and cleanness.

Good and nice and it will be come again in the future.

This hotel has never failed me. I have been to mulia bali few times since it first opened. This time I went to mulia after being dissapointed with other hotel. Even after 10years plus this hotel still has its charm. The bedroom is spacious, the bathroom also luxurious and spacious. I even got a welcome macaroons from the staffs said"welcome back". Thank you Mulia for uplifting back my holiday mood after a bad experience from other hotel.

Hotel nyaman, view langsung pantai. Makanan enak-enak. 😋

This is the worst 5 stars hotel I've ever experienced. Their service sucks. We were staying in The Mulia and nobody informed us during check in that they have 3 interconnected properties and that guests were not allowed to enjoy certain facilities or eat in certain restaurants. We went to one of the cafes that served high tea by the pool. We were told that we were not allowed to sit there or eat at the restaurant, and the staff proceeded to kick us out. The waiter said that that place is only for guests from Mulia Villa, which was different from the Mulia property that we were staying at? I mean who cares that you have 3 different properties? All 3 properties were connected to each other and there was not a single sign indicating where we were. How will you guests ever that know which facility belongs to which property? As they were kicking us out, we asked the staff where by the pool were we allowed to sit. 45 minutes later another waiter came and said that the area for reservation only? What! I mean we paid to stay here and they are kicking us out from their facilities! In addition, the staff were rude, very unhelpful, and gave us the wrong information! This is incredibly upsetting. If that place is for reservation only please just write it there on the table, or inform us during check in, so your guest will know what to do. Not just let them wander around the hotel and later informing them that they were not allowed to be there. Such a bad service. I will never come back to this place ever!

This hotel is perfect for a family getaway or honeymoon. It boasts several pools and restaurants with nightly entertainment. Staff were very friendly, helpful, and spoke very good English. The buffet breakfast was very extravagant with dishes to suit any palate. Would highly recommend you include this in your stay at the Mulia. The resort its self is immaculate and I could not fault it one bit. If I visit Bali again, I will definitely stay at the Mulia.

Every time we go to Bali we definitely choose Mulia Resort as the main accommodation for us and our family, the lobby staff are friendly like Mbak Mita, Irene and the rest of the team, as well as the staff on the ground like Alfik, Prasetya and Dharma who are very helpful. Basically, you can't move elsewhere.

I booked a room for my mother. We ordered 2 rooms. 1. My mother just checked in at 11 pm and apparently had to wait 1.5 hours because the room was not ready. 2. Must deposit 5 million. When I checked out, the swipe machine couldn't make an error. So you have to wait 7-14 working days for the process. Then we complained to reception about the problem and they said why complain to me? Very bad service. Hopefully the service can be improved again.

Friendly hotel staff and a very fast and timely check-in process.

Came at 23.30 at night the room was not ready and in the wrong room. Unfriendly reception.

Pengalaman sangat menyenangkan tinggal di Mulia Resort, staff yang ramah serta fasilitas yang luar biasa, tidak pernah menyesal untuk selalu menginap di sini. Thank you for all staff and management!

Pelayanan sangat baik. Fasilitas lengkap. Sangat direkomendasikan untuk liburan keluarga.

Services and facilities are very satisfying as always 🤍.

The employees are friendly and ready to help, the rooms are spacious, neat and clean. Breakfast okay. I don't enjoy it because I have to rush. But all good and fun.

Despite of all limitations due to the COVID-19, we had very pleasant anniversary stay. Thanks to the staffs and the gorgeous hotel design because I love seeing water (pools are everywhere). With only few guests, we managed to enjoy the solitude. Finally.