Overall Ratings & Reviews The Ritz-Carlton Jakarta, Pacific Place Residences

The staff was very friendly and facilities its good for adult

Have stayed here twice, and it is a favorite place for a staycation.

Very friendly when I wanted to check in early, served well and humble. Very satisfied with the service and cleanliness.

Hotel staff was friendly upon check in.

There is direct access to the Mall, convenient for family vacations.

If you want a staycation with family or friends, this is one of the best options! Spacious room, including living, dining, and kitchen. Bathroom with bathtub and shower, they have an iron and the boards also! You don't have to bring waters since they provide a dispenser in your room! They also have a balcony! You can open it, but remember to open it wisely, especially if you have kids. They also upgraded our room to a 2-bedroom! Lovely! The location is no doubt in the central business district of Sudirman, and connected to the mall - Pacific Place. It's such a great residence for your stay with your dearest one. For breakfast, they have a buffet, even though not many stalls, it's pretty much complete instead! We love their smoked salmon that was sooo good. And they had offered us to order 1 menu ala carte per pax for free! I ordered salmon teriyaki and my husband grilled oxtail soup, yummy!! Highly recommend 👍🏼

The most comfortable place to stay in the SCBD area.

Great view from the room, very accessible and has direct access to the mall.

The parking and valet facilities are chaotic. For a hotel, it's pretty good.

Hotel staff is very friendly, strategic location

This hotel is perfect, very good hospitality from the staff. My Room was clean, nice and have perfect city view. Very comfortable and Very strategic Place. Breakfast superb! The service is top notch, attention to details are very on point. Really enjoyed our stay there.

Nice room and facilities, directly connected to the Mall. But the breakfast variety is lacking.

nothing special

I have no complaints for the room, it 's big and comfortable. I have no complaints either for the service, we're really surprised when the front desk upgrading my reservation from two bedroom into three bedroom. For a 5-star hotel, the breakfast are so poor, with lack of variety yet the taste is awful. I have to pay about IDR 300.000 for omelet that I order which is omelet or egg station is a common thing in every hotel, even a budget hotel they offer omelet for free.

This hotel is perfect for family, very good hospitality from the staff. I was in two br room and it was clean, nice and have perfect city view. Breakfast superb!

Ok sangat luar biasa puas dsn menyenangkan.

The room lights are dim. The room smells a bit musty.

Untuk keluarga sangat memuaskan semuanya mulai dari kamar nya, pelayanannya dan fasilitas nya apa lagi. Minimal 2 malam kalau menginap biar puas.😀

Very comfortable and Very strategic Place.

It was a great experience, we enjoyed the facilities provided which is hotel spa, gym and swimming pool. But the apartment service wasn't that clean overall, kitchen need some quality control.