8.6
Very Good
From 1,428 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.7

People often mention about Swiss-Belhotel Harbour Bay Batam
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Bedroom (18)
Bathroom (18)
Taste (18)
Surroundings (17)
Room Space (17)
Hotel Area (17)
Variety (17)
Staff Friendliness (16)
Ambiance (15)
Accessibility (13)
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Traveler Reviews Swiss-Belhotel Harbour Bay Batam

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20
40
Customer reviews
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The bed is very comfortable, can sleep well at night
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Accommodation's Reply
30 Jul 2025
Dear Guest, Thank you for your positive review. We're glad you enjoyed our bed and had a good night's sleep. We look forward to welcoming you back soon. Best regards, Danang Aprianto, Front Office Manager.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I had a very comfortable stay. The ferry terminal is within walking distance.
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Accommodation's Reply
30 Jul 2025
Dear Valued Guest, We’re glad to hear that you had a comfortable stay and appreciated our convenient location near the ferry terminal. We look forward to welcoming you back. Regards, Danang Aprianto Front Office Manager
Z***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good hotel with a good location. Will be back.
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Accommodation's Reply
23 Jul 2025
Dear Our Valueable Guest, Thank you for your perfect rating and kind words. We’re glad you enjoyed our hotel and convenient location. We truly appreciate your support and look forward to welcoming you back again soon at Swiss-Belhotel Harbour Bay. Warm regards, Management of Swiss-Belhotel Harbour Bay Batam
R***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly hotel staff, comfortable, clean, cool hotel
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Thank you for your positive feedback. We are delighted to learn that you were satisfied with the friendliness of our staff, the comfort and cleanliness of our hotel, and the quality of our service. This kind of feedback means a lot to us and motivates us to continue maintaining the quality of our service. We look forward to welcoming you back to Swiss-Belhotel Harbour Bay. Best regards, Teresa Lonica, Guest Relations Officer
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P***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you for upgrading my room at no additional cost. It was very impressive because the staff was very friendly, and the room was clean and comfortable. God bless you. Stay healthy and successful, all team 😊
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Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for your positive review. We will continue to strive to provide the best service to all our guests. See you again soon. Best regards, Danang Aprianto, Front Office Manager.
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Spacious room. I booked 4 rooms for 2N
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, We’re glad to hear you found the rooms spacious and hope you had a comfortable and enjoyable stay overall. We look forward to welcoming you back. Regards, Danang Aprianto Front Office Manager
Dewi K. Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A very comfortable hotel. Clean, spacious rooms, and friendly service. The hotel's location is strategically close to the city and the harbor, making it easy to cross to Singapore. There are also many seafood restaurants and a morning bakery nearby for breakfast. The breakfast at the restaurant is quite comprehensive, but the taste is a bit lacking. The swimming pool is also a bit small, but otherwise, it's fine. Thank you, Swiss-Belhotel Harbour Bay.
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Accommodation's Reply
12 Jul 2025
Dear Ms. Dewi, Thank you for choosing Swiss-Belhotel Harbour Bay as your accommodation during your business trip and for taking the time to leave us a very positive review. We are pleased to know that you enjoyed the cleanliness, service, and strategic location of our hotel. Your feedback regarding the taste of the breakfast and the size of the swimming pool is also very much appreciated and will be taken into consideration for future improvements. We look forward to welcoming you back in the future. Sincerely, Swiss-Belhotel Harbour Bay Management
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Utami P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
A very great location and ambiance for family leisure.
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Accommodation's Reply
18 Jun 2025
Dear Ms, Utami P, Thank you for your kind review. We're delighted to hear that you enjoyed our location and the ambiance, especially for a family getaway. We hope to welcome you and your family back again soon! Regards, Danang Aprianto Front Office Manager
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Muhammad F. b. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel is huge! The room is cozy and the small touch by the Front Office by sending a WA is good.
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Accommodation's Reply
18 Jun 2025
Dear Mr. Muhammad F. b. A., Thank you for your lovely feedback. We're glad you enjoyed the comfort of your room and appreciated the small gesture from our Front Office team via WhatsApp. We hope to welcome you back again soon. Regards, Danang Aprianto Front Office Manager
h***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Bath towel bad smell or had been used.
1 people find it helpful
Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind feedback. We’re glad to hear that you enjoyed our breakfast buffet and had a pleasant stay overall. Your comments are truly appreciated and help us continue providing a great experience for all our guests. We hope to welcome you again soon at Swiss-Belhotel Harbour Bay. Warm regards, Management of Swiss-Belhotel Harbour Bay
E***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
the menu is extensive and varied it's just that the toilets are not very clean
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind feedback. We’re pleased to know you had a good stay and appreciated the service from our front desk team, as well as the cleanliness of your room. We’ve noted your comments regarding the towels and shampoo, and will use your input to further improve our guest experience. We look forward to welcoming you back to Swiss-Belhotel Harbour Bay. Warm regards, Management of Swiss-Belhotel Harbour Bay
Septian K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
clean, comfortable, friendly staff
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Accommodation's Reply
06 Jul 2025
Dear Mr. Septian K., Thank you for sharing your kind review. We’re delighted to know that you found our hotel clean, comfortable, and our staff friendly. Your feedback is truly appreciated and we look forward to welcoming you back to Swiss-Belhotel Harbour Bay in the near future. Warm regards, Management of Swiss-Belhotel Harbour Bay
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel was very comfortable for both staycations and business trips. The room was clean, tidy, and fully equipped. Its location is strategic—close to restaurants and city attractions. The staff were friendly and helpful, and check-in/check-out was smooth and fast. The hotel atmosphere was quiet and relaxing. Highly recommended for anyone looking for a cozy stay at a reasonable price!
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your detailed and thoughtful review. We’re delighted to hear that you had a comfortable and pleasant stay, whether for leisure or business. It’s great to know you appreciated the cleanliness and facilities of the room, our strategic location, and the friendly service from our team. Your kind recommendation means a lot to us. We look forward to welcoming you back to Swiss-Belhotel Harbour Bay for another relaxing and enjoyable stay. Warm regards, Management of Swiss-Belhotel Harbour Bay
P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
the place is comfortable and clean, the service is friendly and very helpful. suitable for a place to rest after a day of work and also suitable for a vacation with family
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind review. We’re very pleased to hear that you found our hotel clean and comfortable, with friendly and helpful service. It’s wonderful to know that our property suits both business and leisure purposes, whether for unwinding after work or enjoying a holiday with family. We look forward to welcoming you back to Swiss-Belhotel Harbour Bay on your next visit. Warm regards, Management of Swiss-Belhotel Harbour Bay
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you very much for your stay. Facilities are ok, the room is comfortable.
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Accommodation's Reply
06 Jul 2025
Valued Guest, Thank you for your kind feedback. We're glad to hear that you had a pleasant stay and found our facilities and room comfort to your satisfaction. It was a pleasure to have you with us, and we look forward to welcoming you back to Swiss-Belhotel Harbour Bay on your next business trip. Warm regards, Management of Swiss-Belhotel Harbour Bay
M***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Good location for any activities, friendly staff, good taste of food.
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind review. We're pleased to hear that you enjoyed our strategic location, friendly staff, and the taste of our food. Your feedback means a lot to us, and we look forward to welcoming you back to Swiss-Belhotel Harbour Bay for another enjoyable stay. Warm regards, Management of Swiss-Belhotel Harbour Bay
Michelle L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 15 week(s) ago
the staff are friendly but some can’t really speak english so there’s abit of a language barrier . the hotel is pretty run down for a 4 star . toilets looked old too.
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Accommodation's Reply
06 Jul 2025
Dear Ms. Michelle L., Thank you for taking the time to share your feedback. We’re glad to hear you found our staff friendly, and we appreciate your honest input regarding the language barrier and the condition of some facilities. Your comments have been noted and will be shared with the relevant teams as we continue to improve our service quality and facilities. We hope to have the opportunity to welcome you back for a better experience in the future. Warm regards, Management of Swiss-Belhotel Harbour Bay
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
the staff is friendly and the hotel is comfortable and clean
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind feedback. We're pleased to know that you found our staff friendly and our hotel clean and comfortable. We truly appreciate your support and look forward to welcoming you back to Swiss-Belhotel Harbour Bay in the future. Warm regards, Management of Swiss-Belhotel Harbour Bay
L***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
I like all Swissbell hotels because the rooms are spacious and clean.
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1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you enjoyed our spacious and clean room. We look forward to welcoming you back to Swiss-Belhotel Harbour Bay. Best regards, Management Team.
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Muhammad R. B. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
My best hotel in Batam ever! Everything went well and it’s worth the stay here. Carpeted rooms and corridors, huge lobby and comfortable bed. I would definitely stay here again!
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Accommodation's Reply
04 Feb 2025
Dear Mr. Muhammad R. B. A., Thank you for your wonderful review. We are thrilled to hear that you had such a great experience and that our carpeted rooms, spacious lobby, and comfortable bed made your stay enjoyable. We look forward to welcoming you back. Regards, Management Team
Number of reviews per page
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