8.4
Very Good
From 6,518 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.5

Service and Facilites

8.5

People often mention about Novotel Banjarmasin Airport
All
Ambiance (69)
Bedroom (69)
Staff Friendliness (63)
Room Space (61)
Hotel Area (61)
Family Friendly (58)
Bathroom (58)
Accessibility (54)
Surroundings (52)
Check-in/out Time (49)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Novotel Banjarmasin Airport

Number of reviews per page
20
40
Customer reviews
G***h
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 day(s) ago
This hotel is comfortable and clean, the staff is friendly and responsive, complete facilities, strategic location near tourist attractions, delicious breakfast, quiet atmosphere, suitable for family or business vacations.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback during your stay at our hotel. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
* Friendly staff * Trash cans are only available in the restroom * Amity is only available once requested, slow response
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback regarding the friendly service of our staff. Although there were some things that did not meet your expectations, we are very pleased to receive this review, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services and products to ensure a pleasant experience. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
J***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The room is clean, only the hot water in the bathroom is not very hot.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. We apologize if there are any shortcomings that have not met your expectations. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
One of the best star hotels in Banjarbaru, only the location is closer to the airport than to the city center
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your visit to Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback. We assure you that we will continue to strive to improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
hery s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
there is no drinking water at all
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Sep 2025
Dear Mr. Hery S, We are very grateful for your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive your feedback. We apologize if your experience at our hotel was not entirely optimal. However, we would like to inform you that for drinking water, we have provided pitchers in each of our rooms to be filled at the dispensers located in each point of our room corridor. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
S***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall it's good, recommended hotel near the airport while waiting for a long transit schedule
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, We greatly appreciate your review of your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive such positive feedback. We are confident that this review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
N***R
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My son really likes swimming at the hotel here, because the environment is very comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
Heru P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic and very comfortable hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear Mr. Heru P., We are very grateful for your review of your visit to Novotel Banjarmasin Airport. It is always a pleasure to receive such positive feedback. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The parking lot is quite spacious, the service at the reception is fast and friendly, the security is also friendly, the lobby is spacious and comfortable, the rooms are spacious, clean and comfortable, the windows and doors of the back rooms face the swimming pool, making it easy to access directly to the swimming pool, but the wifi in the room is not strong enough, glasses and glass jugs are provided to be refilled in the hallway of the room, there is a swimming pool for children and a swimming pool for adults with a depth of 1.2 meters and is open from 7 am, and there is a gazebo for relaxing, the fitness room is also clean and comfortable with friendly staff, next to the hotel there is a seafood restaurant, empek-empek and so on. There is also a prayer room near the hotel lobby, and there is also a prayer room / mosque in the Griya Mustika Complex which is next to Novotel
Read More
Translated by Google Icon
See original
+4
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
R***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I once asked for a bar of soap, because I'm not used to using liquid soap... I told the housekeeper who was cleaning the room... she said no, sir, I'll try to find it for you, sir... eh, it didn't take long for her to give it to me... thank you, sir... the housekeeper was very quick, sir... this kind of thing must be maintained, sir... top-notch service...
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
There are several shortcomings that I have conveyed to the receptionist when checking out.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. While there are some areas for us to improve our facilities for the comfort of all our guests in the future, thank you for your input. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Okay and not far from the airport. Like it
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
D***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I've stayed at this hotel several times. The service remains good, but the room amenities need improvement, as some of them are in poor condition (the door handles sometimes won't open directly, and the sofas are in a shabby condition).
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. While there are some areas for us to improve our facilities for the comfort of all our guests in the future, thank you for your feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
R***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Thank God, everything is good and the service is optimal.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Sep 2025
Dear valued guest, We are very grateful for your review of your visit to Novotel Banjarmasin Airport. It is always a pleasure to receive such positive feedback, especially regarding the excellent service provided by our staff. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
Denny S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff were friendly and helpful upon check-in. The spacious swimming pool is perfect for families with children. The breakfast was delicious and varied.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Mr. Denny S., We are very grateful for your review of your visit to Novotel Banjarmasin Airport. It is very pleasing to receive such positive feedback, especially regarding the friendly staff and the delicious breakfast. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
Y***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was friendly, and I was given a free cake because it was my child's birthday, thanks 🤗🤗
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest, We are very grateful for your review of your stay at Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very nice, neat, the staff is top-notch. The hotel is elegant, and the food is delicious. I'll definitely be a regular here. You won't regret staying here. Keep up the good work, thank you. Keep up the good work, Novotel Hotel.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Valued Guest, We are very grateful for your review of your stay at Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback, regarding the hotel's elegant ambiance, the delicious food, and the excellent service from our staff. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very nice, neat, the service is top-notch. The hotel is elegant, and the food is delicious. I'll definitely be a regular here. You won't regret staying here. Keep up the good work, thank you. Keep up the good work, Novotel Hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your visit to Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback regarding our service and delicious food. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
Profile Picture
yos a. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The staff is friendly, check in at 1 pm if there is an empty room you are immediately allowed to enter
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr. Yos A. N., We are very grateful for your review of your visit to Novotel Banjarmasin Airport. It is always a pleasure to receive such positive feedback, especially regarding the excellent service of our staff. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
Translated by Google Icon
See original
R***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank God, the place and staff service are comfortable... and it's close to the airport...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Valued Guest, We are very grateful for your review of your visit to Novotel Banjarmasin Airport. It is very pleasing to receive this positive feedback regarding the excellent service provided by our staff. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
Translated by Google Icon
See original
Number of reviews per page
20
40