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Novotel Banjarmasin Airport

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Overall Ratings & Reviews Novotel Banjarmasin Airport

Traveloka (7,271)

Other sources (59)

8.4

Very Good

From 7,271 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.6

Meal

8.4

Location

8.5

Service and Facilites

8.5

People often mention about Novotel Banjarmasin Airport

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침실 (84)

친절도 (78)

호텔 지역 (72)

객실 공간 (70)

욕실 (67)

가족 친화적 (65)

접근성 (62)

주변 환경 (60)

다양성 (59)

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Traveler Reviews Novotel Banjarmasin Airport

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Customer reviews

Silva Y.

10.0

/10

Reviewed 3 day(s) ago

MasyaAllah, tabaarakallah. Alhamdulillah, I'm always so satisfied when I stay at Novotel, I'm at a loss for feedback. 😂

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Letus T. A.

Staycation

10.0

/10

Reviewed 4 day(s) ago

input for the wifi network to be improved.....because the network is unstable and often disappears

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Dini H.

Leisure

10.0

/10

Reviewed 7 day(s) ago

The hotel area, especially the swimming pool, is my favorite spot to relax, take photos and swim of course😊🙏

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Accommodation's Reply

23 Dec 2025

Dear Mrs Dini H , We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya General Manager

S***i

10.0

/10

Reviewed 1 week(s) ago

Easy and convenient check in

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A***h

Staycation

6.9

/10

Reviewed 1 week(s) ago

Overall, it was okay to stay here, but the toilet flush was broken, and the hot water in the sink was cloudy. You could pay attention to those facilities.

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2 people find it helpful

F***i

Business

10.0

/10

Reviewed 2 week(s) ago

Great location, nearby airport. Excellent service & great facility

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Verified Traveler

9.3

/10

Reviewed 3 week(s) ago

The facilities and food were all fine. However, the cleanliness of the bed was lacking. The sheets were not very clean, and the sofa had cigarette butts. Even though I stayed in a non-smoking room,

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1 people find it helpful

Yuliana N. H.

8.5

/10

Reviewed 4 week(s) ago

It was a great stay here

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1 people find it helpful

Verified Traveler

8.5

/10

Reviewed 5 week(s) ago

My staycation at the Novotel Banjarbaru was quite enjoyable. There were no major issues. I only had a few minor complaints: 1. The room was far away and there were stairs, which, with my osteoarthritis, was very inconvenient and painful. 2. The breakfast menu wasn't very varied. 3. The towels were a bit underwhelming. However, the service and hospitality of the staff were excellent. After my complaint, the staff was very helpful, offering to pick me up near my room, which was very helpful.

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1 people find it helpful

Philip T.

Business

10.0

/10

Reviewed 5 week(s) ago

Overall is very satisfying, thank you Novotel Banjarmasin & thank you Traveloka!

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G***r

9.7

/10

Reviewed 5 week(s) ago

Very top service, extraordinary.

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L***m

Business

5.9

/10

Reviewed 5 week(s) ago

The reception staff are not professional in serving guests, too stiff

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Gary A. S.

Business

5.8

/10

Reviewed 6 week(s) ago

I already knew the distance between the room and the lobby was far, I ordered Shopee food and asked for it to be delivered to my room but the receptionist refused, the room was damp and had lots of leaks and mold, my experience staying there was that I was given the room at the back and it was full of insects too!!!

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2 people find it helpful

L***a

Leisure

8.5

/10

Reviewed 8 week(s) ago

The hotel staff is friendly, the lobby area has a really good atmosphere... Overall, it's the best.

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Accommodation's Reply

05 Nov 2025

Dear Valued Guest, Thank you very much for your comments regarding your stay at Novotel Banjarmasin Airport. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be even more impressive than the last one. Best regards, Benny Wijaya, General Manager

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Melissa A.

Staycation

9.4

/10

Reviewed 8 week(s) ago

The room was quite spacious, complete with a sofa, refrigerator, and a large wardrobe. The bathroom was clean and well-equipped, with a hairdryer provided. Breakfast was varied, but the taste could be improved. It said breakfast was ready at 6:00 a.m., but we had to wait a few minutes before the staff opened the restaurant door. The hotel staff was very friendly and helpful. It was a pleasant experience, and I hope to stay at the Novotel again. Best wishes.

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H***h

Business

9.1

/10

Reviewed 8 week(s) ago

Strategic location and fast response

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Zainul M.

8.8

/10

Reviewed 9 week(s) ago

The service and surroundings are good. It's just a bit far from the city.

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N***i

Business

6.8

/10

Reviewed 10 week(s) ago

The service is okay. Amenities include only toothbrushes, and breakfast is not very varied.

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B***r

6.7

/10

Reviewed 10 week(s) ago

for a class and big name like Novotel, it turns out that this particular place is disappointing...

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R***i

Staycation

10.0

/10

Reviewed 11 week(s) ago

It's really good, I feel comfortable on holiday with my family here.

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Accommodation's Reply

20 Oct 2025

Dear Valued Guest, Thank you very much for taking the time to review your stay at Novotel Banjarmasin Airport. We are delighted to receive such positive feedback. We are sure that this review will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Benny Wijaya, General Manager

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