Overall Ratings & Reviews Resorts World Genting - First World Hotel

It's just that it's very difficult to check in the room, it takes more than 1 hour

with a long queue you have to pay extra when assisted by the check-in staff

The room size is very small and the bathroom is not good

Good location, I come back again.

The check-in and check-out process was quite fast, with no issues with the automatic machine. I got a small room...

The housekeeping staff service is not good, the bed sheets are rotten and dirty, there are very few counter checking staff resulting in very long queues

It took very long time to check-in (more than 3 hours).

The room was clean and not too big. Unfortunately the bathroom was too small. Near to shopping mall and casino. Thx u

The room was very small, but the breakfast was delicious and had a wide selection of food. You could check in directly from the machine.

Here I feel like the queue is too long, I queued for 3 hours to check in. Hopefully it will be better in the future.

To check in, you need to queue for 3 hours, the service is very slow.

The hotel is old, the check-in process takes quite a long time and the queue is long so it takes 1.5 hours😭 the size of the room and bathroom is small... and not according to expectations😰

so slowly for the check in access. i need 2 hours for check in. please do action for this problem.

You can't self check in, if you buy through the booking application you have to queue for a very long time to check in, because there are only 2 officers.

To check in, you must take a queue number first. Then you can go to the counter according to the queue number. Check out at 11 am, you can use the automatic check out machine.

Room ambience is not nice. The hotel is old. Facilities are very limited (only 1 trash bin, shower is fixed, hot water is not stable). Not worth the price.

For the surrounding hotels, it is complete with restaurants, the downside is that check-in time requires extra patience.. because it is too crowded.. 7513 rooms are all occupied 🫣🫣… and for breakfast it is very far away in a different hotel… for the elevator because it is too crowded it often errors…

Too small and the bed is not nice.

The CI time was long, it took me more than 3 hours to get into the hotel, the CI machine wasn't working properly, the queue was long 😥

I came at 3 pm to check in but I only could get in with queue number 2558, it was ridiculous. Waited till 9:30pm to get the room. This is my worst experience I ever had.