8.1
Very Good
From 1,213 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.4

Service and Facilites

8.0

People often mention about Berjaya Waterfront Hotel
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Staff Friendliness (23)
Accessibility (20)
Room Space (20)
Bedroom (20)
Check-in/out Time (17)
Wifi (16)
Bathroom (16)
Taste (16)
Variety (16)
Ambiance (15)
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Traveler Reviews Berjaya Waterfront Hotel

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Customer reviews
M***M
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Really nice place and beautiful view
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
I***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Hotel close to immigration and port
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager
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Erwin E. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is comfortable and directly adjacent to the Berjaya Waterfront ferry terminal, so those crossing to Batam can easily walk. There are plenty of restaurants, both inside and outside the port. Recommended for those looking for a relaxing stay.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager
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ABDUL H. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
This is my first time staying. So far, the room is comfortable and the hallway is very eye-catching with the clean red carpets covering the floor. There's 7-Eleven that's open 24/7 if I needed to grab anything. There are facilities that I can access such as a gym and pool, but I used their pool only, and it is open from 7 AM - 7 PM. I stayed there during the weekdays, so it wasn't crowded. The hotel is near local food restaurants, fast food, and just a few minutes away from the sogo midValley Mall (if you're planning to shop & have fun). On the other hand, the TV provided in the room isn't a Smart TV (no to Netflix). If you're planning on chilling, you need to bring your own projector. The parking can be waived, but you need to park inside the mall area which takes you about 10 minutes of walking to reach the hotel (a bit far and gloomy). So if you have a lot of luggage, just drop them first at the lobby before you park, or you can opt to pay RM15/day and park in front of the lobby area. Overall, my experience is amazing. I would like to return and stay again.
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Accommodation's Reply
20 Jun 2025
Dear Abdul, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
RATNO R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
friendly staff and good service and comfortable hotel, highly recommended
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Accommodation's Reply
20 Jun 2025
Mr. Ratno, Thank you for choosing our hotel, and also taking the time to give a good feedback! The hotel is happy that you are satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The hotel's location is very strategic.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Z***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very nice and relaxing stay here. Close to night restaurant and food stall. Nice pool and ferry view.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Feby U.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Have stayed at this hotel more than 10 times.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager
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b***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Highly recommended. Luxury hotel and next to the harbor.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. Sincerely, Dave Hotel Manager
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U***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, the rooms are comfortable and clean.
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Accommodation's Reply
02 May 2025
Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager
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Nurhikmah N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The Most Comfortable And Best Hotel Here..
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Accommodation's Reply
02 May 2025
Dear Nurhikmah, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager
E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Comfy enough for a good rest and sumptuous breakfast. Staff was friendly and helpful.
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Accommodation's Reply
02 May 2025
Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The food is delicious, especially the nasi lemak. The restaurant also serves complete food.
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Accommodation's Reply
02 May 2025
Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
the room is small, like a rusunnawa
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Accommodation's Reply
02 May 2025
Dear Sir/Madam, Thank you for the excellent review Thank you Your Sincerely Dave General Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
From check in, delivery of luggage to the room was accompanied by very good staff, the receptionist was very friendly, breakfast was delicious.
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Accommodation's Reply
02 May 2025
Dear Sir/Madam, Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations Thank you Your Sincerely Dave General Manager
S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The hotel is nice and clean, just not very soundproof.
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Accommodation's Reply
15 Mar 2025
Dear Guest, Thank you for choosing our hotel, and also taking the time to provide feedback! We apologize for any shortcomings from Berjaya Waterfront Hotel. We will also take note of the comments and shortcomings from the hotel as mentioned. Sincerely, Dave Hotel Manager
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 24 week(s) ago
We are excited at first but when we entered the room I was shocked that its quiet old. Aircon was noisy, bedsheets old like its been used many times and towels are old bathtub was dirty, sink no cover. When your ring accidentally drop then its bye bye. First impression of the food was tastesless like we ordered the ayam penyet the ayam was like no taste and our order was so late to come even though it was late lunch and few people only was there. I hope the management would improve.
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Accommodation's Reply
23 Feb 2025
Dear Value Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon. Sincerely, Dave General Manager
Reni R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The hotel staff is very friendly, the restaurant is also okay, the rooms are also clean👍
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Accommodation's Reply
23 Feb 2025
Mrs. Reni, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave Hotel Manager
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Hartiya M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Hotel with great tranquility, very comfortable
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Accommodation's Reply
23 Feb 2025
Ibu Hartiya, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave Hotel Manager
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Yoga Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Nice hotel, spacious to go out, clean pool, good food
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1 people find it helpful
Accommodation's Reply
18 Jan 2025
1. Yoga, Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is happy that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future. The truth, Dave General Manager
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