Berjaya Waterfront Hotel

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Overall Ratings & Reviews Berjaya Waterfront Hotel

Traveloka (1,353)
Other sources (856)
8.8
Very Good
From 1,353 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

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Staff Friendliness (31)
Bedroom (30)
Accessibility (27)
Room Space (27)
Bathroom (27)
Variety (26)
Check-in/out Time (23)
Surroundings (22)
Wifi (22)
Ambiance (22)
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Traveler Reviews Berjaya Waterfront Hotel

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40
Customer reviews
E***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 day(s) ago
There is something unpleasant. Staying for 2 nights, I asked for a change of towels, but they were not changed. I also asked for a quick room cleaning, but it was not done.
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Verified Traveler
icon-Leisure
Leisure
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8.4
/10
Reviewed 4 day(s) ago
The room was spacious and the bathroom was decent, but the breakfast was mostly local Malaysian food, so there wasn’t much for us to eat. There seemed to be a large nightclub either in the basement of the hotel or in the building next door. Since we stayed on a Friday night, we could still feel the vibration from the loud music all night long, even from our room on the 15th floor. It was quite a surprising experience.
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Z***A
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
Noise from the club was so loud and not suitable for family, feeling so disturbed, very bad experience due to noise from club.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the noise from the club during your stay. We understand how this affected your comfort, especially for a family stay, and we regret the inconvenience caused. Your comments have been noted seriously, and we will review this matter to improve our guests’ experience. We hope to have the opportunity to welcome you again for a more pleasant stay in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very good, friendly and can be recommended.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guests, Thank you so much for your valuable feedback and comments. During these difficult times, your kind words are a great source of encouragement to us. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you back again. Thank you again. Dave
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 5 week(s) ago
The food menu isn't extensive, just standard, unvaried options. Rooms also lack regular cleaning.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for staying at our hotel and for providing us with your valuable feedback. We will take your suggestions into consideration to improve our food options, especially local cuisine. We look forward to welcoming you back again. Thank you again. General Manager, Dave
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff so friendly, nice room, but that day at early morning got someone keep pressing our bell 🔔, don't know is who.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our staff friendly and enjoyed the room. However, we sincerely apologize for the disturbance early in the morning caused by repeated doorbell ringing. We understand how this may have affected your rest and will look into this matter to prevent it from happening again. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future. Sincerely, Dave General Manager
J***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
I stayed for one night. The bathroom floor and bathtub were extremely slippery. I had an accident, slipping and falling. I will never stay at this hotel again, ever. This hotel is highly not recommended. There is no dedicated shower. There is only a bathtub.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the incidents that occurred during your stay, particularly the slips and falls on the bathroom floor and in the bathtub. We take this matter very seriously, as the safety and comfort of all our guests are our top priority. We will inspect the bathroom's safety features and take appropriate corrective action immediately. Thank you again. General Manager, Dave
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel room sea view can see Singapore from the room. Location easy to find.
1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and your room at Success Beach Hotel. We hope to welcome you back again soon! Thank you! General Manager, Dave
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Andry G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
That was a good experience to stay in there.
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Accommodation's Reply
22 Jan 2026
Dear Andry, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Stefan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Club next to hotel and nearby eating places
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Accommodation's Reply
22 Jan 2026
Dear Stefan, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Jamaliah b. C.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.
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Accommodation's Reply
16 Jan 2026
Pn Jamaliah, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 20 week(s) ago
Spacious room, comfortable bed, plenty of parking, but the bathtub & water cover on the bathroom floor is clogged. The staff is very helpful. The room view is towards the sea but nothing interesting (only a view of the factory in the other country). Next to a quiet mall. Coincidentally, the accommodation was during a birthday celebration but there was nothing interesting here
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Nice hotel, clean, good service, close to all access.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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C***g
icon-origin-TRAVELOKA
8.7
/10
Reviewed 22 week(s) ago
Area has nice vibes but hotel is pretty dated (can't complain for the price paid)
1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 22 week(s) ago
I booked this property for 2 nights. Upon check-in, the receptionist did not mention that the booking was recorded as 1 night only. While I was out for work, I received a call asking about my check-out time. I explained that my booking was for 2 nights, but was told the property had only received a 1-night booking. I had to go back and forth calling Traveloka and the hotel while at work, and eventually had to return to the hotel to resolve the issue. It was later settled with an apology, saying it was probably overlooked. The situation was inconvenient and could have been avoided with better handling at check-in.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. We extend our sincere apologies for any inconvenience you encountered during your recent stay. As our hotel is an older property, we recognize that certain aspects may not fully meet the expectations of all guests, and we deeply regret any discomfort this may have caused. Sincerely, Dave General Manager
Atik
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The hotel staff is friendly, the hotel location is easy to reach, with walking distance from Stulang Laut port very close. The rooms are clean. It is very comfortable to stay at this hotel, not far from the hotel there are many places to eat. Next time if I go to Johor Baru I will stay here again
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Mr. Attic, Thank you for choosing our hotel and for your positive review. We are very pleased that you enjoyed your stay at Success Beach Hotel. We look forward to welcoming you back soon. Thank you! General Manager Dave
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A***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
great for it's price but the flush and air con weren't working well.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our maintenance team to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Thank you. Dave General Manager
S***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Nice experience to stay in this hotel.
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Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time. Best Regards, Dave General Manager Berjaya Waterfront Hotel Johor Bahru
S***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
good luck, everything is very good.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time. Best Regards, Dave General Manager Berjaya Waterfront Hotel Johor Bahru
Number of reviews per page
20
40