Berjaya Waterfront Hotel
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Overall Ratings & Reviews Berjaya Waterfront Hotel
Traveloka (1,230)
Other sources (850)
8.1
Very Good
From 1,230 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.1
Meal
8.1
Location
8.4
Service and Facilites
8.0
People often mention about Berjaya Waterfront Hotel
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Staff Friendliness (28)
Room Space (24)
Accessibility (23)
Bedroom (23)
Check-in/out Time (21)
Ambiance (20)
Bathroom (20)
Wifi (19)
Taste (19)
Distance to City Center (18)
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Traveler Reviews Berjaya Waterfront Hotel
Number of reviews per page
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40
Customer reviews
S***r
Business
10.0
/10
Reviewed 12 hour(s) ago
Nice experience to stay in this hotel.
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S***m
10.0
/10
Reviewed 2 week(s) ago
good luck, everything is very good.
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LT
Lie T.
Leisure
10.0
/10
Reviewed 3 week(s) ago
I got a room with a sea view and could see Singapore from the hotel.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Lie, Thank you for your review! We are glad you enjoyed the sea view and Singapore view from your room. We hope you had a great time and we look forward to welcoming you back again! Thank you, General Manager Dave.
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U***i
9.7
/10
Reviewed 4 week(s) ago
The receptionist is friendly, the room is clean, I have stayed here several times, the location is not far from KPJ Specialist Hospital and very close to Situlang Laut Port, so I am comfortable bringing my parents when seeking treatment in Johor.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for your positive review! We are delighted to hear that you enjoyed your stay, especially our convenient location with easy access to KPJ Specialist Hospital and Situlang Laut Jetty. We appreciate your choosing to stay here multiple times and look forward to continuing to provide the best service to you and your family. Thank you very much, Dave, General Manager
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NURHALIMAH P.
10.0
/10
Reviewed 10 week(s) ago
2nd time staying at this place... Next time I want to go again
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Nurhalimah,
Thank you for staying with us for the 2nd time! We really appreciate your support and are glad you enjoyed your stay.
We look forward to welcoming you back in the future!
Thank you
Dave
General Manager
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Stevi M. S.
Leisure
9.4
/10
Reviewed 12 week(s) ago
Its nice to stay here for a night, easy chek in and chek out, no have problem at all.. surrounding facility so good, there is minimarket, shops and restaurants nearby.. thank you
+2
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Accommodation's Reply
25 Sep 2025
Dear Stevi,
Thank you for your kind feedback! We're happy to hear that you had a smooth check-in and check-out experience, and that you enjoyed the convenience of the nearby facilities.
It was a pleasure having you with us, and we look forward to welcoming you again soon!
Regards
Dave
General Manager
AG
Abd G. O.
8.5
/10
Reviewed 13 week(s) ago
Good quality front desk staff. Quick, efficient, friendly.
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Accommodation's Reply
24 Aug 2025
Dear Valued Guest,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Dave
General Manager
A***d
Transit
8.7
/10
Reviewed 14 week(s) ago
Please improve on your Food selection esprcially breakfast buffet
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest,
Thank you for your detailed review. We are sorry to hear that you did not enjoy your experience during breakfast. Your feedback has been passed along to our Executive Chef. We strive to exceed our guest's expectations, so I can assure you that we take your concerns very seriously.
Sincerely,
Dave
General Manager
N***N
Business
9.0
/10
Reviewed 15 week(s) ago
Cleanliness seriously needs to be improved! Spotted a few stains on the bedsheet. Bathroom wasn’t clean. Bathtub was nice but I saw hair and it was wet so I didn’t dare to soak myself in it but just stand up and shower which was so inconvenient!
But overall and otherwise, everything was perfect. Had a peaceful sleep and comfortable stay. Staff were friendly and accommodating too. Thanks everyone! Might consider returning back again
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+2
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Accommodation's Reply
13 Aug 2025
Dear Valued Guest,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements on the highlighted issues. We look forward to seeing you again.
Sincerely,
Dave
General Manager
M***M
Business
9.4
/10
Reviewed 18 week(s) ago
Really nice place and beautiful view
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.
Sincerely,
Dave
General Manager
I***m
9.7
/10
Reviewed 18 week(s) ago
Hotel close to immigration and port
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Accommodation's Reply
17 Jul 2025
Dear Guest,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
Sincerely,
Dave
Hotel Manager
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Erwin E. S.
Leisure
10.0
/10
Reviewed 19 week(s) ago
The hotel is comfortable and directly adjacent to the Berjaya Waterfront ferry terminal, so those crossing to Batam can easily walk. There are plenty of restaurants, both inside and outside the port. Recommended for those looking for a relaxing stay.
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Accommodation's Reply
17 Jul 2025
Dear Guest,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
Sincerely,
Dave
Hotel Manager
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AH
ABDUL H. A.
Staycation
8.2
/10
Reviewed 22 week(s) ago
This is my first time staying. So far, the room is comfortable and the hallway is very eye-catching with the clean red carpets covering the floor. There's 7-Eleven that's open 24/7 if I needed to grab anything. There are facilities that I can access such as a gym and pool, but I used their pool only, and it is open from 7 AM - 7 PM. I stayed there during the weekdays, so it wasn't crowded. The hotel is near local food restaurants, fast food, and just a few minutes away from the sogo midValley Mall (if you're planning to shop & have fun). On the other hand, the TV provided in the room isn't a Smart TV (no to Netflix). If you're planning on chilling, you need to bring your own projector. The parking can be waived, but you need to park inside the mall area which takes you about 10 minutes of walking to reach the hotel (a bit far and gloomy). So if you have a lot of luggage, just drop them first at the lobby before you park, or you can opt to pay RM15/day and park in front of the lobby area. Overall, my experience is amazing. I would like to return and stay again.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Abdul,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.
Sincerely,
Dave
General Manager
RR
RATNO R.
Leisure
9.1
/10
Reviewed 23 week(s) ago
friendly staff and good service and comfortable hotel, highly recommended
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Accommodation's Reply
20 Jun 2025
Mr. Ratno,
Thank you for choosing our hotel, and also taking the time to give a good feedback! The hotel is happy that you are satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
Sincerely,
Dave
Hotel Manager
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D***i
Staycation
8.8
/10
Reviewed 24 week(s) ago
The hotel's location is very strategic.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.
Sincerely,
Dave
General Manager
Z***m
Staycation
10.0
/10
Reviewed 24 week(s) ago
Very nice and relaxing stay here. Close to night restaurant and food stall. Nice pool and ferry view.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.
Sincerely,
Dave
General Manager
FU
Feby U.
Business
10.0
/10
Reviewed 27 week(s) ago
Have stayed at this hotel more than 10 times.
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Accommodation's Reply
17 Jul 2025
Dear Guest,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
Sincerely,
Dave
Hotel Manager
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b***o
Leisure
9.7
/10
Reviewed 27 week(s) ago
Highly recommended. Luxury hotel and next to the harbor.
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Accommodation's Reply
17 Jul 2025
Dear Guest,
Thank you for choosing our hotel, and also taking the time to give us a good feedback! The hotel is glad that you were satisfied with the service and accommodation at Berjaya Waterfront Hotel. We also hope that you will stay at our hotel again in the future.
Sincerely,
Dave
Hotel Manager
See original
U***i
Medical
9.7
/10
Reviewed 29 week(s) ago
The hotel staff is friendly, the rooms are comfortable and clean.
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Accommodation's Reply
02 May 2025
Dear Sir/Madam,
Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations
Thank you
Your Sincerely
Dave
General Manager
Nurhikmah N.
9.7
/10
Reviewed 29 week(s) ago
The Most Comfortable And Best Hotel Here..
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Accommodation's Reply
02 May 2025
Dear Nurhikmah,
Thank you for the excellent review! We're delighted to know you had a fantastic experience with us. We strive to provide the best service and are happy to hear we met your expectations
Thank you
Your Sincerely
Dave
General Manager
Number of reviews per page
20
40
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