Dear Valued Guest,
Thank you for taking the time to share your detailed feedback following your stay at ibis Styles Malang. We truly appreciate your honest comments and your trust in choosing our hotel.
We are pleased to know that overall you had a good stay and appreciated our affordable price, convenient location, and the cleanliness of the bathroom. However, we sincerely apologize for the discomfort you experienced with the room condition during your stays.
We regret to hear that the room felt musty and that the carpet seemed sticky, as this is certainly not the standard of comfort we aim to provide. We are also very sorry regarding the condition of the pillowcases you encountered during your second stay. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement, particularly regarding room freshness, carpet maintenance, and linen quality control.
Thank you once again for bringing these matters to our attention. We truly value your feedback as it helps us improve the guest experience. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in the future.
Sincerely yours,
Ina Rianawati
General Manager