Overall Ratings & Reviews Grand Tjokro Yogyakarta

Great location, easy to access.

This was my first time staying here. The staff were very friendly, helpful, and quick.

The staff was very friendly, helpful, and eager to provide service. The rooms were clean and bright. The restrooms were spotless.

Service, cleanliness, food, all recommended, only the night coffee place has limited hours, if possible until 12 midnight

The room is spacious, the room is comfortable and cool.

The staff is friendly and the hotel is comfortable and clean.

I booked three rooms for one night, expecting a genuine 4-star experience from a hotel that claims to be working towards 5-star standards. Sadly, what we encountered was more in line with a 3-star property, and even that is being generous. When we arrived, check-in went smoothly enough, but things went downhill the moment we stepped into our rooms. My room, in particular, was stiflingly hot — 30°C, to be exact — with no humidity. It felt more like stepping into a sauna than a hotel room. I contacted the concierge straight away, yet it took an unreasonably long time for the engineering team to attend. When they did, I was told the air conditioning was in “hibernate mode.” This is not something a paying guest should have to discover; management should ensure rooms are checked and fully prepared before guests arrive. I was further informed that the property uses a split ducting system, meaning each room operates independently. For a hotel claiming 4-star status (and aspiring to 5), I would expect a centralised system or, at the very least, rooms pre-cooled to a comfortable 22–25°C with proper humidity. Small but telling details were also lacking. Bed linen, duvets, and towels did not have a fresh, pleasant scent, which should be a basic standard in any quality hotel. The outdoor windows were also extremely dirty, giving the impression that management does not prioritise attention to detail. Perhaps most disappointing was the customer service. When I raised my concerns with the concierge, the response felt scripted and indifferent, showing little empathy or effort to resolve the issue. For a property claiming to be on its way to 5-star recognition, guest care should be one of its strongest points — here, it was one of the weakest. Overall, I left wondering what standard the management believes a “4-star on the way to 5” hotel should meet, because this experience fell well short in almost every regard

Good service, clean hotel. The only problem is that the parking lot is not spacious enough.

Breakfast was pleasant with more local food variations. Famous brand noodles spot was a good surprise.

The location is strategic, close to several campuses. The pillows are comfortable for sleeping.

It's a pleasure to be able to stay here, even though there were some obstacles at first, the response from the staff and others was very responsive, the breakfast was also delicious, the room was also comfortable, very quiet, there were no sounds of vehicles from outside, so I had a peaceful rest, I was happy, thank you Grand Tjokro Yogyakarta

A very strategic hotel, located close to renowned campuses in Yogyakarta, UNY and UGM. It's the perfect choice for those interested in campus activities.

In room 1103, the soundproofing is not good, you can hear people talking in the next room.

Recommended hotel if you visit Jogja, friendly cost, excellent service and facilities.

The hotel is nice, clean, the staff are also friendly, next time I will definitely stay there again

This hotel is very comfortable. The rooms are spacious. Clean, the AC is cold, and the water is flowing smoothly. The staff is friendly. The security guards are quick to help. I've only stayed here twice. Why did I come back a second time? Because it's that comfortable❣️

The area is ok, the atmosphere is comfortable, the place to eat and the food is really delicious.

very pleasant, even though the front left headlight glass was cracked because it was parked outside the hotel, so try to equip CCTV for hotel guests who are forced to park outside the hotel

The hotel is really good. Always be successful. Keep improving.

The staff were very friendly at check-in and at breakfast. You just need to pay attention to the readiness of the room when the guest checks in. The room is not yet available even though it is check-in time.