PARKROYAL COLLECTION Kuala Lumpur

Explore PARKROYAL COLLECTION Kuala Lumpur
8.9
Very Good
From 162 reviews
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Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.3

Service and Facilites

8.9

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Staff Friendliness (17)
Distance to City Center (16)
Bedroom (15)
Bathroom (15)
Hotel Area (15)
Surroundings (12)
Accessibility (12)
Ambiance (12)
Check-in/out Time (11)
Room Space (11)
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Traveler Reviews PARKROYAL COLLECTION Kuala Lumpur

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Customer reviews
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
The room is very small for a 5 star hotel.
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S***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Great hotel smack in the middle of the city. Well maintained and all the trimmings are in order. Buffet breakfast was pretty good. Attended a wedding and everything was tastefully arranged. My view was the hotel pool. We were upgraded to a slightly bigger room as we were from the wedding party. However, my cousin had a view of the back lanes of the hotel.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your feedback. We are delighted to hear that you enjoyed our central location, well-maintained facilities, buffet breakfast, and the arrangements for the wedding you attended. It is also great to know that your room upgrade enhanced your stay. We note your comment regarding the view from your cousin’s room and will continue to review our room allocations to improve the guest experience. We look forward to welcoming you back for another enjoyable stay in the future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Ong S. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice hospitality. The receptionists have been very polite and responsive. I booked thru Traveloka but somehow the booking didn’t get thru yet, the staff immediately has contingency plan. The hotel environment is nice. I especially like the breakfast buffet, I would say it’s one of the best. There’s many varieties and the taste is good. There’s even quite a number of choices for vegetarian.
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Accommodation's Reply
12 Feb 2026
Dear Ong SF, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to hear that our team provided polite and responsive service, especially in handling your booking smoothly, and that you enjoyed our hotel environment. It is also wonderful to know that you appreciated our breakfast buffet and its variety. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Tio z. y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 14 week(s) ago
Everything here s good, stuff is frienfdly,food is good, room was comfortable, big tv near train station, have shopping mall, lobby is nice ambience worth the price. I recoomand for people who come kl friend or family or couple.
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Accommodation's Reply
12 Feb 2026
Dear Tio Z Y , Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our friendly staff, delicious food, comfortable rooms, convenient location near the train station and shopping malls, and the welcoming ambiance of our lobby. Your recommendation means a lot to us, and we look forward to welcoming you, your friends, and family back for another enjoyable stay in the future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Tio C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
the hotel is good, the staff is friendly especially jeasica, john and zaidi. the breafast is fantastic, the room is clean and bed is comfortable, location is near the shopping area and also train station easy to access. worth the price
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Accommodation's Reply
12 Feb 2026
Dear Tio C, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay, from the friendly service provided by Jessica, John, and Zaidi, to the fantastic breakfast, comfortable room, and convenient location near shopping and public transportation. Your positive comments mean a lot to us, and we look forward to welcoming you back for another memorable stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Comfortable hotel, close to the center of activity, easy access to public transportation, friendly and excellent service, complete facilities, quite affordable prices.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to hear that you found our hotel comfortable, enjoyed our convenient location, easy access to public transportation, friendly service, complete facilities, and value-for-money pricing. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the near future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Hidayu O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
well,the staff was kind and attentive.food was good.however,during our stay exactly in front of our room they were painting the door or something.the odour was so strong and make us quite uncomfortable at that time. call to inform the desk and they offered to change room because the maintenance must go on or something.since,we book two rooms we feel it will be a hassle to change only 1 room to another floor. so yeah,other than that everything else was good.location was nice.walking distance to pavi and the famous damascus.
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Accommodation's Reply
31 Oct 2025
Dear Hidayu, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur. Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
Very good service at the hotel and they even decorate the room for my anniversary stay. Booked the club room and wish that the club lounge had afternoon tea too. The buffet breakfast was also very good with huge spread.
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
S***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Good location. The room is comfortable.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
E***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 39 week(s) ago
Staff were all super friendly and accommodating. Since our room was free, we got the chance to check in a few hours earlier, which was great. The location of the hotel was also great as it was close to large malls, making it a convenient place to stay when on a short trip in KL. The room was clean and provided all the needed amenities. Overall, it was a very comfortable place to stay and my family and I would definitely revisit.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Valued Guest, On behalf of the Hotel Management Team and all staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to extend our sincere appreciation for choosing to stay with us during your recent visit to Kuala Lumpur. We are truly delighted to know that your experience with us was a pleasant and memorable one. It is always encouraging to receive such positive feedback, as it reflects the dedication of our team in delivering warm and genuine hospitality. Your kind words will be shared with the entire team, especially those who had the pleasure of serving you. Recognition such as yours is a wonderful source of motivation for all of us. Thank you once again for your support. We look forward to welcoming you back to PARKROYAL COLLECTION Kuala Lumpur in the near future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
B***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 40 week(s) ago
Room Cleaning Took unexceptionally late 3-4 pm. Check In Time took until 5 pm. However, they compensate with free breakfast and welcome drink which is extremely professional. The room was missing sofa as advertised in picture.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest, On behalf of the Hotel Management Team and all staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation for choosing to stay with us during your recent visit to Kuala Lumpur, Malaysia. Thank you for your valuable feedback. We sincerely apologise for the inconvenience caused by the delay in both your check-in and room cleaning. This is certainly not the level of service we aim to provide. I'm pleased to hear our team was able to extend complimentary breakfast and a welcome drink as a gesture of goodwill. We also take note of your comment regarding the missing sofa in the room compared to what was shown in the photos. We will review our room listings and make the necessary updates to ensure accuracy and clarity for our future guests. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
G***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
The room comfort and cleanliness [are] very good
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Accommodation's Reply
03 Jul 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again. Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Noppiya
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 47 week(s) ago
The hotel is nice, close to Pavillion, Sungai Wang, Berjaya Time Square and others and culinary, close to MRT and others.
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Accommodation's Reply
05 Jun 2025
Dear NoppiyaP, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Best location and really good service from staff. The entrance to the car park is not too obvious, so good to slow down before reaching. The breakfast buffet is amazing. Really worth it to have breakfast there. The swimming pool is also awesome for the kids.
1 people find it helpful
Accommodation's Reply
03 Apr 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 68 week(s) ago
I have a pleasant stay at Parkroyal Collection. Definitely looking forward to stay there again next time.
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Vera
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 70 week(s) ago
This hotel is a 5-star hotel, but the quality is not like a 5-star hotel. Complaints are slow to respond, housekeeping cleans the room but the trash can is not emptied, even though the trash can is full. Asking housekeeping to clean the room in the morning from 9 am, only arriving at the room to clean it at 4 pm? Staying in a club type which should be better, this is not soundproof, at 11 pm you can still hear the bang bung bang bung upstairs (the gym upstairs is open 24 hours, lifting and others make noise that guests downstairs can't sleep), speechless...
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Accommodation's Reply
31 Dec 2024
Dear Vera, On behalf of the Hotel Management Team and all the staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia. We value your feedback and are genuinely sorry to hear that your stay did not meet the high standards we strive to provide. Please accept our sincerest apologies for the issues you encountered, including delays in housekeeping, missed cleaning tasks, and noise disturbances from the gym above. We understand how these matters affected your overall experience, and we are committed to addressing them promptly to ensure they do not occur again. Your comments are incredibly important to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you once again for bringing these matters to our attention. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
B***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 76 week(s) ago
Great Staff, new facilities and walking distance from Pavilion
2 people find it helpful
Accommodation's Reply
13 Nov 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
LIM H. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 78 week(s) ago
Booked for a transit night stay, so chose the lowest category room type. The room wasn't that big but just nice for 2 persons. Trying luck to request for a room with a view upon check-in and was assigned on the 11th floor with a city view. Check-in/out was smooth and fast, greeted with a smile and ‘How are you doing?’ from the lobby staff and bellboy even. Overall, great stay. We will be back for our next travel to Kuala Lumpur. On an additional note, Park Royal is supportive towards ESG sustainability; thus, no mineral bottle is provided in the room, but the room has ‘filtered drinking water’ directly from the tap. We are fine with this as everyone should play our part in this.
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1 people find it helpful
Accommodation's Reply
13 Nov 2024
Dear Lim HP, Thank you for sharing your positive experience with us! We are delighted to hear that your transit stay at PARKROYAL COLLECTION Kuala Lumpur was enjoyable. It’s great to know that the room met your needs and that you were able to enjoy the city view from the 11th floor. We are also pleased to hear that your check-in and check-out processes were seamless and that our team made you feel welcomed with their warm greetings. We pride ourselves on providing a smooth and pleasant experience, and we’re happy to know that we succeeded in doing so. We appreciate your understanding and support of our ESG sustainability efforts. Our filtered drinking water initiative is just one of the ways we’re working to reduce our environmental impact, and we’re glad that you recognize and support this commitment. We look forward to welcoming you back on your next visit to Kuala Lumpur! Please feel free to reach out if you need any assistance in planning your next stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 83 week(s) ago
The staff is very friendly, but the air conditioner in the room should have a manual user guide so customers know how to adjust the air conditioner temperature. Because in the middle of the night, the temperature of the air conditioner suddenly became hot. After trying to adjust the temperature, the temperature returned to normal. Other than that, all facilities are good and comfortable. Thanks.
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3 people find it helpful
Accommodation's Reply
27 Sep 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on Parkroyal Collection Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager Parkroyal Collection Kuala Lumpur
G***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.3
/10
Reviewed 83 week(s) ago
I just didn't like the room service because they touched the souvenirs, resulting in a big scratch on the avocado, but the hotel replaced it, but the avocado wasn't eaten because it was damaged when it was ripe.
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1 people find it helpful
Accommodation's Reply
24 Sep 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about the damage to your souvenir avocado during room service. We strive to handle all guest items with care, and it’s disappointing to learn we fell short in this instance. I’m glad we were able to replace the avocado, but I understand that it wasn’t the same as enjoying the original. Your experience is important to us, and we appreciate your understanding as we work to improve our service. If there’s anything else we can do to enhance your future stays, please don’t hesitate to let us know. We hope to welcome you back soon. Inspiringly yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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