Dear Valued Guest, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your feedback. We are delighted to hear that you enjoyed our central location, well-maintained facilities, buffet breakfast, and the arrangements for the wedding you attended. It is also great to know that your room upgrade enhanced your stay. We note your comment regarding the view from your cousin’s room and will continue to review our room allocations to improve the guest experience. We look forward to welcoming you back for another enjoyable stay in the future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Ong SF, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to hear that our team provided polite and responsive service, especially in handling your booking smoothly, and that you enjoyed our hotel environment. It is also wonderful to know that you appreciated our breakfast buffet and its variety. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Tio Z Y , Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our friendly staff, delicious food, comfortable rooms, convenient location near the train station and shopping malls, and the welcoming ambiance of our lobby. Your recommendation means a lot to us, and we look forward to welcoming you, your friends, and family back for another enjoyable stay in the future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Tio C, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay, from the friendly service provided by Jessica, John, and Zaidi, to the fantastic breakfast, comfortable room, and convenient location near shopping and public transportation. Your positive comments mean a lot to us, and we look forward to welcoming you back for another memorable stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur and for sharing your wonderful feedback. We are delighted to hear that you found our hotel comfortable, enjoyed our convenient location, easy access to public transportation, friendly service, complete facilities, and value-for-money pricing. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the near future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Hidayu, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur. Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of the Hotel Management Team and all staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to extend our sincere appreciation for choosing to stay with us during your recent visit to Kuala Lumpur. We are truly delighted to know that your experience with us was a pleasant and memorable one. It is always encouraging to receive such positive feedback, as it reflects the dedication of our team in delivering warm and genuine hospitality. Your kind words will be shared with the entire team, especially those who had the pleasure of serving you. Recognition such as yours is a wonderful source of motivation for all of us. Thank you once again for your support. We look forward to welcoming you back to PARKROYAL COLLECTION Kuala Lumpur in the near future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of the Hotel Management Team and all staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation for choosing to stay with us during your recent visit to Kuala Lumpur, Malaysia. Thank you for your valuable feedback. We sincerely apologise for the inconvenience caused by the delay in both your check-in and room cleaning. This is certainly not the level of service we aim to provide. I'm pleased to hear our team was able to extend complimentary breakfast and a welcome drink as a gesture of goodwill. We also take note of your comment regarding the missing sofa in the room compared to what was shown in the photos. We will review our room listings and make the necessary updates to ensure accuracy and clarity for our future guests. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again. Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

Dear NoppiyaP, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Vera, On behalf of the Hotel Management Team and all the staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia. We value your feedback and are genuinely sorry to hear that your stay did not meet the high standards we strive to provide. Please accept our sincerest apologies for the issues you encountered, including delays in housekeeping, missed cleaning tasks, and noise disturbances from the gym above. We understand how these matters affected your overall experience, and we are committed to addressing them promptly to ensure they do not occur again. Your comments are incredibly important to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you once again for bringing these matters to our attention. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Lim HP, Thank you for sharing your positive experience with us! We are delighted to hear that your transit stay at PARKROYAL COLLECTION Kuala Lumpur was enjoyable. It’s great to know that the room met your needs and that you were able to enjoy the city view from the 11th floor. We are also pleased to hear that your check-in and check-out processes were seamless and that our team made you feel welcomed with their warm greetings. We pride ourselves on providing a smooth and pleasant experience, and we’re happy to know that we succeeded in doing so. We appreciate your understanding and support of our ESG sustainability efforts. Our filtered drinking water initiative is just one of the ways we’re working to reduce our environmental impact, and we’re glad that you recognize and support this commitment. We look forward to welcoming you back on your next visit to Kuala Lumpur! Please feel free to reach out if you need any assistance in planning your next stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on Parkroyal Collection Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager Parkroyal Collection Kuala Lumpur

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about the damage to your souvenir avocado during room service. We strive to handle all guest items with care, and it’s disappointing to learn we fell short in this instance. I’m glad we were able to replace the avocado, but I understand that it wasn’t the same as enjoying the original. Your experience is important to us, and we appreciate your understanding as we work to improve our service. If there’s anything else we can do to enhance your future stays, please don’t hesitate to let us know. We hope to welcome you back soon. Inspiringly yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur