Stay at the two bedroom apart. Perfect for family of 4. Very, very spacious. Breakfast at 10th floor. Great for those fond of chicken and vegetarian food. Definitely will stay there again when coming back to KL.

Near to Bukit Bintang and KLCC (walking distance), not noisy at night, very comfortable ❤️

Very happy with it Very clean Staff friendly

Why they asking again for fee they call tourism tax when i claim my deposits About 30 MYR because when i check in they not inform about tax tourism, just for deposit…i just regret they not inform in the beginning when check in for the tax and for additional breakfast 90Myr per person waw

The staff was very helpful. Especially the breakfast staff member, Isa. Very nice, friendly, and very helpful. Check-in service was also excellent. The room was clean and spacious.

Check in and check out is fast, there are lots of lifts too, no need to queue to go up and down to the room

Nice, comfortable and cheap hotel in its class

We enjoyed our stay in Pullman. The location is great, so close to Pavillion and Bukit Bintang area. Walking distance to Suria KLCC. The room was spacious.

Very nice stay. Good ambiance, good location, and good price!

For those who want to go to Pavilion or Sky Bridge to Petronas or Suria KLCC Mall, staying here is really great... I really like it. You can also order a Grab directly in the lobby, making it easy to get around.

thanks pullman klcc…………………………….

Staff kat front office not friendly langsung, kat restaurant level 10 (residence) very friendly n helfull, very good

everything is good.. really cool..

Very accommodating. Friendly service by Isa during breakfast. Keep it up.

The apartment and hotel staff are very friendly. However, the apartment room facilities seem old. The bathroom door is broken and the drain is clogged.

Very good location and nice clean hotel

Not disappointed at all with the service of this hotel, the hospitality is good, the staff are friendly, thank you Thila and Chef Isa, you are amazing, the food is delicious, the room service is also good.

Our recent stay at the Pullman KLCC City Center was, overall, a wonderful experience and I would absolutely recommend the hotel to others. The property itself is immaculate—beautifully decorated, artful, creative, and inspiring. It was the perfect city getaway right in the heart of Kuala Lumpur. Highlights of our stay: The staff were warm, welcoming, and friendly on nearly every occasion. Special thanks to Ida and Alya at checkout for their thoughtful apologies, and to Harakem for an excellent check-in. Our suite was spectacular—spacious, elegant, and well-appointed. I’m confident the same attention to quality carries through to all of their rooms. The 10th-floor pool is gorgeous, with a relaxing city vibe. The spa was a real sanctuary, complete with a sauna. I had an excellent massage that helped me unwind after a stressful moment. (Although in my opinion, given the circumstances, it should have been complimentary.) In-room dining was a delight—delivered quickly, presented beautifully, and consistently 5-star quality. On three occasions, the team even set up our private dining table, creating a restaurant experience in our suite. The Blu Cigar Lounge was another highlight. It was the only comfortable space for my 75-year-old mother to enjoy a cigarette and soda, while I sampled two exceptional cigars. Tommy and his team deserve special mention—they are absolute gems who went above and beyond to deliver outstanding service. Location could not be better. You are truly in the center of the city. Where the experience fell short: Unfortunately, one interaction overshadowed an otherwise outstanding stay. On the first morning, despite having booked two nights, I was abruptly woken from a deep sleep (with the “Do Not Disturb” sign displayed) by loud knocking and a bill being slipped under the door for a minor balance of under $50 USD. This was unsettling, but what followed was worse. When I went to the front desk, I had a very negative encounter with Connie, one of the guest service managers. Rather than calming the situation, she was confrontational, dismissive, and never once offered an apology. Requests to speak with another manager were met with deflection. She repeatedly insisted, “I have never said no to you, Mr. Zeleny,” but refusing to escalate the matter or even have a proper conversation at the Accor priority desk was, in practice, a “no.” There was no follow-up, no resolution, and no apology until checkout the following day when other staff members—Ida and Alya—finally expressed their regret. If Connie is indeed a manager, I strongly encourage management to provide retraining in communication and guest service. A manager’s role is to de-escalate and reassure, not inflame a guest’s frustration. Final thoughts: Despite this one regrettable interaction, the Pullman KLCC remains a top-tier hotel with excellent facilities, food, and staff. The positives far outweighed the negatives, which is why I still rate the stay highly. That said, I hope management takes this feedback seriously, as one individual’s attitude can cast a shadow over an otherwise 5-star experience. A week later, I still have not received any follow-up apology, which is disappointing. With the right attention to service recovery, this hotel could truly deliver a flawless 5-star experience every time.

The aircond 2235 is not working snd the fridge also not cold, the swimming pool small.

Friendly staff.Breakfast menu simple.