This is not my first time staying at this hotel. My previous experiences have always been excellent — everything was great and I had no complaints at all.
However, during this recent stay, there were a few issues (2-3) that could be improved, such as:
1) The hotel was beautiful and clean, with a pleasant atmosphere overall. However, the bath towels had a slight unpleasant smell, which was a bit disappointing.
2) Breakfast didn’t have many options. There was tom yum pasta, which felt a bit odd for a morning meal.
3) I asked for a 1 PM check-out but was told there would be an extra charge of RM30 per hour. It would be great if a complimentary late check-out until 1 PM could be considered, as it's a common practice in many other hotels.
4) The air-conditioning was extremely cold, even after I set the fan to the lowest level and adjusted the temperature to 30°C using the manual control. Despite these changes, the room still felt too cold — to the point that I almost caught a cold.