Dear Farrel N, Thank you for sharing your feedback regarding your recent stay at ARYADUTA Makassar. While we are glad to hear that your overall experience was okay, we are deeply sorry to learn about your disappointing experience during breakfast. Please accept our sincere apologies for the lack of seating, the unavailable menu items at 8:00 AM, and the unhelpful service from our breakfast team. This is certainly not the standard of service we strive to provide. We have addressed your comments directly with our Food & Beverage and service management teams to ensure better food replenishment, seating flow, and staff attentiveness during peak hours. Your feedback is invaluable in helping us improve. We hope you will give us another opportunity to restore your confidence in our hospitality on your next visit. Warm regards, Alwi Azis Front Office Manager

Dear Mr. H*j, Thank you so much for your positive review and the wonderful story you shared! We are very pleased that you enjoyed your stay at our hotel. For those who enjoy sports and a healthy lifestyle, our hotel's proximity to the CPI (Indonesia Commercial Centre) running track is a significant advantage. We hope our hotel will remain your first choice whenever you want to enjoy a refreshing morning or afternoon in the CPI area. See you again on your next visit and run! Sincerely, Alvi Aziz, Front Office Manager

Dear, y***y Thank you so much for your lovely review! We are delighted to hear that you found our hotel to be a nice place to enjoy the beautiful sunset. Witnessing the golden hour from our property is indeed one of the most magical experiences we love sharing with our guests. We hope this beautiful memory brings you back to us soon. We look forward to welcoming you return for many more picturesque evenings! Warm regards, Alwi Azis Front Office Manager

Dear Ms. Ruhama S.T., Thank you for taking the time to share your review and experience. We sincerely apologize for the several unpleasant experiences you had during your stay, from the odor in the room and the door lock issue to the cleanliness of the room you were moved to, which did not meet our quality standards. We are deeply saddened that our staff's initial response to these problems created further issues, and the replacement room provided was completely unsuitable. Cleanliness, comfort, and hygiene are our top priorities, and what you experienced constitutes gross negligence that we will not tolerate. We have forwarded your report directly and decisively to the Housekeeping Manager and Maintenance team for a thorough investigation, deep cleaning, and repairs to prevent such incidents from recurring in the future. We understand that a mere apology cannot compensate for your disturbed stay, but we sincerely hope you will give us another opportunity to demonstrate genuine improvement and provide the best service you deserve. Sincerely, Alvy Aziz, Front Office Manager

Dear Ms./Mrs. I*n, Thank you so much for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you were satisfied with the comfort of your room and the service from our staff. Your compliments are a great inspiration for our entire team to continue providing the best possible service (service excellence). On the other hand, we apologize if our breakfast did not meet your expectations. We have forwarded your comments and suggestions regarding the variety and quality of the breakfast directly to our food and beverage team and head chef for evaluation and future improvement. We sincerely hope to welcome you back on your next stay with an even better experience. Sincerely, Alwi Azis, Front Office Manager

Dear Ms./Mrs. A*n, Thank you for taking the time to share your review of your stay at Arya Duta Makassar Hotel. First, we apologize for the inconvenience you experienced regarding the cleanliness of your room and carpets during your stay. This did not reflect the standards of service and cleanliness that we always uphold. Your feedback regarding the odor in the room and the condition of the carpets has been directly forwarded to our senior management and management team for immediate action. This includes comprehensive management (deep cleaning) and plans to improve facilities. We greatly appreciate your constructive feedback, as it is crucial information for improving the quality of our service. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay experience in the future. Sincerely, Alvy Aziz, Front Office Manager

Dear Valued Guests, Thank you very much for choosing Arayaduta Makassar Hotel as your preferred accommodation during both MHM events. We are delighted to hear that your overall stay was positive. Your satisfaction is the greatest motivation for our entire team to always provide excellent service. We look forward to welcoming you back on your next visit and for another successful conference. Sincerely, Alvi Aziz, Front Office Manager

Dear Valued Guest, Thank you for taking the time to write a review after your stay at Arya Duta Makassar Hotel. We are delighted to hear that you enjoyed the beautiful sea views and the convenient access to Losari Beach. We also appreciate your comments regarding the condition of the hotel building. Guest comfort is our top priority, and we are planning regular maintenance and improvements to our facilities to enhance the quality of our service in the future. We hope to welcome you back in the future with improved service and a new look. Sincerely, Alvi Aziz, Front Office Manager

Dear Ms. Candra A., Thank you so much for choosing Aryaduta Makassar and sharing this wonderful review. We are delighted to hear that you enjoyed your stay, appreciated our delicious food, and were impressed with our excellent location, just steps from the beautiful Losari Beach. Your satisfaction is the joy of our entire team. We hope to welcome you back again to enjoy more relaxing moments in the heart of Makassar! Sincerely, The Management, Aryaduta Makassar