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Explore The Royal Surakarta Heritage - Handwritten Collection

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8.6

Very Good

From 2,686 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

9.0

Service and Facilites

8.8

People often mention about The Royal Surakarta Heritage - Handwritten Collection

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Staff Friendliness (83)

Bedroom (80)

Distance to City Center (74)

Room Space (73)

Bathroom (67)

Surroundings (65)

Ambiance (65)

Accessibility (63)

Hotel Area (60)

Family Friendly (57)

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Traveler Reviews The Royal Surakarta Heritage - Handwritten Collection

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Customer reviews

G***t

10.0

/10

Reviewed 6 day(s) ago

Very pleasant, clean, fragrant, the breakfast is also quite good.

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Accommodation's Reply

06 Aug 2025

Dear G*t, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Best regards, Dini Fitri Hastuti. Assistant Font Office Manager

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Ardyan W.

8.1

/10

Reviewed 1 week(s) ago

For the room, I might have been unlucky from the first time I entered, the AC wasn't cold, it was difficult to make a phone call downstairs, I had to unplug the phone cable, and I was staying with 2 people, but the hotel only provided toiletries and slippers for 1 person. Improvements should be made so that incidents like mine don't happen in other CS because with a 5-star hotel, my expectations don't appear like this, but I feel quite disappointed with the room facilities.

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Nuria R.

Leisure

8.5

/10

Reviewed 1 week(s) ago

The hotel's price is affordable for such good quality. It's centrally located, close to Klewer Market, the Solo Palace, and close to the CFD area on Sundays. The rooms are clean and comfortable.

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Accommodation's Reply

06 Aug 2025

Dear Nuria R, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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Muthia F.

Leisure

9.4

/10

Reviewed 1 week(s) ago

The hotel is strategically located for getting around. All the hotel staff are very friendly. Thank you.

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1 people find it helpful

Accommodation's Reply

01 Aug 2025

Dear Muthia F, Thank you for your wonderful review of The Royal Surakarta Heritage. We are glad you enjoyed your visit and look forward to seeing you again soon. Best regards, Dini Fitri Hastuti, Assistant Front Office Manager

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G***t

Leisure

10.0

/10

Reviewed 2 week(s) ago

The staff is very friendly, the atmosphere is calm, suitable for families, and it is close to the city center. Read more

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1 people find it helpful

Accommodation's Reply

01 Aug 2025

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B***a

10.0

/10

Reviewed 3 week(s) ago

Very interesting, good, friendly, clean, strategic, top notch

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1 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear B*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.

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C***a

Staycation

9.1

/10

Reviewed 3 week(s) ago

All rooms have bathtubs, and although the hotel is quite old, the building and interior are very modern. The rooms are clean and large. The TV is already connected to Google TV, but the TV operator is a bit confusing because there are no instructions. It's really unique that breakfast is served in front of the elevator lobby, there's a female singer singing. The breakfast food is delicious, but there's not much variety. The staff is friendly and helpful.

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Accommodation's Reply

24 Jul 2025

Dear C*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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Ade B.

Leisure

9.1

/10

Reviewed 3 week(s) ago

Recommended, clean, friendly staff, location close to everywhere, only stayed for 2 days, on the 2nd day the room was not cleaned even though it was requested

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Accommodation's Reply

24 Jul 2025

Dear Ade B, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have passed your comments on to the relevant department head so that they can take action and prevent future issues from recurring. We appreciate you sharing your experience with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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i***r

Business

8.2

/10

Reviewed 4 week(s) ago

Nice close to everywhere

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Accommodation's Reply

15 Jul 2025

Dear I*r, Thank you for choosing The Royal Surakarta Heritage Hotel and for leaving us a great review. It is heartening to hear that our standard of service and hospitality met your wishes and expectations, and we continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Warmest Regards, Dini Fitrii Hastuti, Assistant Front Office Manager

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hadiyan h. i.

9.4

/10

Reviewed 5 week(s) ago

the only drawback is the parking space

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1 people find it helpful

Accommodation's Reply

11 Jul 2025

Dear Hadiyan, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We strive to provide excellent service to every guest; therefore, your feedback is very important to us. Due to limited parking space, we provide complimentary valet parking for all our guests. We hope that on your next visit you will be able to use our valet service to simplify the parking process. We appreciate your willingness to share your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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S***i

8.2

/10

Reviewed 5 week(s) ago

The room is big, the hotel location is strategic in the center of Solo... only the AC in the room needs to be serviced, it's not cold

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Accommodation's Reply

11 Jul 2025

Dear S*i, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. We strive to provide excellent service to every guest; therefore, your feedback regarding the air conditioning is very important to us. We assure you that we have taken action to address and prevent future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, DiniFitri Hastuti, Assistant Front Office Manager

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Ami N.

8.4

/10

Reviewed 5 week(s) ago

the AC is not felt from room 628 then moved to 606... we are still hot. clean and spacious room👏

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Accommodation's Reply

11 Jul 2025

Dear Ami N, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. We strive to provide excellent service to every guest; therefore, your feedback regarding the air conditioning is very important to us. We assure you that we have taken action to address and prevent future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, DiniFitri Hastuti, Assistant Front Office Manager

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Maria S. N. S.

Leisure

8.5

/10

Reviewed 6 week(s) ago

Positive: location is close to the city center, culinary center, finding food is not difficult, just walking distance, clean rooms, very good hotel facilities, friendly staff, check in and out process is very fast. Disadvantages: When entering the parking area and going to check in we had to look around because there was no staff to direct us, the swimming pool is not child-friendly because min. TB 140cm, the area around the pool also lacks seating and tables to put dry clothes, wifi does not connect to the device at all (not just slow).

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Accommodation's Reply

05 Jul 2025

Dear Maria SNS, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant FOM

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Fadjar T.

Leisure

9.4

/10

Reviewed 7 week(s) ago

suitable for people who like to walk everywhere

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Accommodation's Reply

27 Jun 2025

Dear Fadjar T, Warmest greetings from The Royal Surakarta Heritage Solo, Thank you for taking the valuable time to share your feedback during your stay at The Royal Surakarta Heritage Hotel. We are very pleased to read that our prime location met your expectations and made your stay enjoyable. We look forward to welcoming you back to The Royal Surakarta Heritage Hotel in the near future. Warmest Regards, Dini Fitri H. Assistant Front Office Manager

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Tirta

Leisure

10.0

/10

Reviewed 8 week(s) ago

Homecoming is getting more interesting. Strategic location and very Javanese nuance. Atmosphere/Facilities: Complete facilities and very comfortable atmosphere. Food: The breakfast menu is very delicious. Staff Assistance: The staff is very helpful and friendly. Highlights: The room is comfortable. Price: The price is comparable. Location: Very strategic in the middle of the city, just walking to Pasar Gede.

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Accommodation's Reply

27 Jun 2025

Dear Tirta, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very proud for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/spirit for all staff to continue to strive to improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best Regards, Dini Fitri Hastuti. Assistant Front Office Manager

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T***s

Leisure

8.4

/10

Reviewed 8 week(s) ago

The AC in the room is not working properly, aka hot. The chairs in the room are relatively damaged and potentially dangerous if sat on. Other than that there are relatively no problems. Thank you.

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Accommodation's Reply

17 Jun 2025

Dear T*s, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback regarding the quality of the air conditioning and the furniture in the room especially the chairs is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager

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H***j

Business

10.0

/10

Reviewed 8 week(s) ago

Thank you, friendly staff, nice, clean.

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Accommodation's Reply

17 Jun 2025

Dear H*j, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very proud for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/spirit for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best Regards, Dini Fitri Hastuti. Assistant Front Office Manager

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I***n

Business

6.2

/10

Reviewed 9 week(s) ago

The room was dusty. The room ventilation is poor. The air in the room was very humid. The pillows smell damp.

1 people find it helpful

Accommodation's Reply

17 Jun 2025

Dear I***n, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback regarding the quality of our rooms are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regard, Dini Fitri Hastuti Assistant Front Office Manager

R***a

Leisure

9.4

/10

Reviewed 9 week(s) ago

What a great place to stay. The service is really good. And the location is very strategic in the middle of the city. Complete facilities including the TV is already a smart TV. The room is clean and comfortable. Highly recommended! The staff is also friendly

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Accommodation's Reply

17 Jun 2025

Dear R*a, Thank you for choosing The Royal Surakarta Heritage Hotel and giving us a good review of our hotel. It is very encouraging to hear that the standard of service and facilities we provide can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best stay experience. We look forward to welcoming you back to our hotel on your next visit! Warm Regards, Dini Fitri Hastuti. Assistant Front Office Manager

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P***o

6.7

/10

Reviewed 9 week(s) ago

the hotel is old but still clean. for the food is delicious and relatively cheap. only for the cake that I bought at the cake shop, I was given a cake that was no longer fresh, hard to eat and tasted bad. and the service for the cashier at the restaurant was not friendly. please improve the service in the future. as a person who is new to solo and finds the service and food are not pleasant, I will think twice about staying at the hotel again.

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1 people find it helpful

Accommodation's Reply

17 Jun 2025

Dear P*o, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback regarding the quality of the bread and the cashier service at the restaurant is very important to us. We assure you that we have taken action to address and prevent any future issues from occurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager

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