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Explore The Royal Surakarta Heritage - Handwritten Collection

Traveloka (2,708)

Other sources (156)

8.6

Very Good

From 2,708 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.8

Meal

8.4

Location

9.0

Service and Facilites

8.8

People often mention about The Royal Surakarta Heritage - Handwritten Collection

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Staff Friendliness (87)

Bedroom (84)

Distance to City Center (79)

Room Space (78)

Bathroom (70)

Ambiance (69)

Surroundings (68)

Accessibility (67)

Hotel Area (64)

Family Friendly (59)

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Traveler Reviews The Royal Surakarta Heritage - Handwritten Collection

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Customer reviews

A***i

Leisure

9.4

/10

Reviewed 3 day(s) ago

Very strategic location, spacious rooms. Recommended. 🥰

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Verified Traveler

Leisure

9.7

/10

Reviewed 4 day(s) ago

When we arrived at the room, it turned out we got a room with a less cold AC, finally the AC technician came, and after checking and dismantling the top, the room was finally cold again. Thank you for the service. As for the swimming pool, the kids didn't get to swim, because the pool is only one size for adults, so the swimsuits weren't used. Coincidentally, we stayed on Saturday and checked out on Sunday, because in front of the hotel there is a CFD along Jalan Slamet Riyadi.

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Verified Traveler

10.0

/10

Reviewed 1 week(s) ago

The location is very strategic, close to the city center and close to culinary, I have stayed 3 times and still come back here even though there are many horror reviews, but it is safe, the room is clean, the toilet is also clean... 1 suggestion, even if you add 1 day with the same room, it is better to change the sheets, overall there are no problems and it is recommended

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P***a

9.1

/10

Reviewed 1 week(s) ago

Strategic location, with a CFD every Sunday morning in front of the hotel. The food isn't very varied, but that's okay.

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F***a

Leisure

9.4

/10

Reviewed 3 week(s) ago

We were grateful for the room upgrade to deluxe due to maintenance in the superior room. The room was nice, with a bathtub. We were only bothered by a large gecko in room 925. Perhaps cleaning/pest control could be done. Overall, everything was pleasant. Thank you.

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1 people find it helpful

m***m

Leisure

8.8

/10

Reviewed 4 week(s) ago

We found glass shards in the bathroom, apparently from a broken glass, and some small pieces even got stepped on and stuck in my friend’s foot. Please make sure to pay extra attention to cleanliness, as this is dangerous. overall, kamar nyaman dan service juga sangat friendly.

1 people find it helpful

K***a

Leisure

8.8

/10

Reviewed 5 week(s) ago

for 2 ppl staying in a room, the tea is only one. the toothbrush is only one. the toothpaste is only one. the toiletry is only for one person not two.

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Accommodation's Reply

05 Sep 2025

Dear K***a, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Assistant Front Office Manager

M***d

Business

10.0

/10

Reviewed 6 week(s) ago

Anyway, it's great. Will come back to stay here again if I go to Solo.

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Accommodation's Reply

26 Aug 2025

Dear M*d, We very much appreciate your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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Putra S.

9.7

/10

Reviewed 6 week(s) ago

Located at the prime area of Solo. All the activities are within walking distance from the hotel: post office, some banks, street food, traditional clothing market, Catholic church, and even the Sunan Palace. I guess the hotel has the best services from security officers, front office, rooms, etc. Overall it's an awesome hotel. Trust me, I mean it.

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Accommodation's Reply

21 Aug 2025

Dear Putra S, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Assistant Front Office Manager

I***n

Leisure

9.1

/10

Reviewed 7 week(s) ago

All good, very comfortable staying here.

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Accommodation's Reply

21 Aug 2025

Dear l*n, We very much appreciate your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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Lia A.

10.0

/10

Reviewed 8 week(s) ago

It was a very comfortable stay. The rooms are comfortable and the breakfast menu is varied. The hotel staff is very helpful. The location is strategic and there are lots of late-night culinary options.

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Accommodation's Reply

15 Aug 2025

Dear Lia A, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive positive feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri H. Assistant Front Office Manager.

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G***t

10.0

/10

Reviewed 8 week(s) ago

Very pleasant, clean, fragrant, the breakfast is also quite good.

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Accommodation's Reply

06 Aug 2025

Dear G*t, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Best regards, Dini Fitri Hastuti. Assistant Font Office Manager

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Ardyan W.

8.1

/10

Reviewed 9 week(s) ago

For the room, I might have been unlucky from the first time I entered, the AC wasn't cold, it was difficult to make a phone call downstairs, I had to unplug the phone cable, and I was staying with 2 people, but the hotel only provided toiletries and slippers for 1 person. Improvements should be made so that incidents like mine don't happen in other CS because with a 5-star hotel, my expectations don't appear like this, but I feel quite disappointed with the room facilities.

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Accommodation's Reply

15 Aug 2025

Dear Ardyan W, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. We strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager.

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Nuria R.

Leisure

8.5

/10

Reviewed 9 week(s) ago

The hotel's price is affordable for such good quality. It's centrally located, close to Klewer Market, the Solo Palace, and close to the CFD area on Sundays. The rooms are clean and comfortable.

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2 people find it helpful

Accommodation's Reply

06 Aug 2025

Dear Nuria R, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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Muthia F.

Leisure

9.4

/10

Reviewed 9 week(s) ago

The hotel is strategically located for getting around. All the hotel staff are very friendly. Thank you.

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1 people find it helpful

Accommodation's Reply

01 Aug 2025

Dear Muthia F, Thank you for your wonderful review of The Royal Surakarta Heritage. We are glad you enjoyed your visit and look forward to seeing you again soon. Best regards, Dini Fitri Hastuti, Assistant Front Office Manager

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G***t

Leisure

10.0

/10

Reviewed 10 week(s) ago

The staff is very friendly, the atmosphere is calm, suitable for families, and it is close to the city center. Read more

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1 people find it helpful

Accommodation's Reply

01 Aug 2025

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B***a

10.0

/10

Reviewed 10 week(s) ago

Very interesting, good, friendly, clean, strategic, top notch

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1 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear B*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.

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C***a

Staycation

9.1

/10

Reviewed 10 week(s) ago

All rooms have bathtubs, and although the hotel is quite old, the building and interior are very modern. The rooms are clean and large. The TV is already connected to Google TV, but the TV operator is a bit confusing because there are no instructions. It's really unique that breakfast is served in front of the elevator lobby, there's a female singer singing. The breakfast food is delicious, but there's not much variety. The staff is friendly and helpful.

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Accommodation's Reply

24 Jul 2025

Dear C*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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Ade B.

Leisure

9.1

/10

Reviewed 10 week(s) ago

Recommended, clean, friendly staff, location close to everywhere, only stayed for 2 days, on the 2nd day the room was not cleaned even though it was requested

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Accommodation's Reply

24 Jul 2025

Dear Ade B, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have passed your comments on to the relevant department head so that they can take action and prevent future issues from recurring. We appreciate you sharing your experience with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

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i***r

Business

8.2

/10

Reviewed 12 week(s) ago

Nice close to everywhere

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Accommodation's Reply

15 Jul 2025

Dear I*r, Thank you for choosing The Royal Surakarta Heritage Hotel and for leaving us a great review. It is heartening to hear that our standard of service and hospitality met your wishes and expectations, and we continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Warmest Regards, Dini Fitrii Hastuti, Assistant Front Office Manager

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