Overall Ratings & Reviews The Royal Surakarta Heritage - Handwritten Collection

Dear Muthia F, Thank you for your wonderful review of The Royal Surakarta Heritage. We are glad you enjoyed your visit and look forward to seeing you again soon. Best regards, Dini Fitri Hastuti, Assistant Front Office Manager

Dear G*t, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Best regards, Dini Fitri Hastuti. Assistant Front Office Manager

Dear B*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.

Dear C*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

Dear Ade B, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have passed your comments on to the relevant department head so that they can take action and prevent future issues from recurring. We appreciate you sharing your experience with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

Dear I*r, Thank you for choosing The Royal Surakarta Heritage Hotel and for leaving us a great review. It is heartening to hear that our standard of service and hospitality met your wishes and expectations, and we continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Warmest Regards, Dini Fitrii Hastuti, Assistant Front Office Manager

Dear Hadiyan, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We strive to provide excellent service to every guest; therefore, your feedback is very important to us. Due to limited parking space, we provide complimentary valet parking for all our guests. We hope that on your next visit you will be able to use our valet service to simplify the parking process. We appreciate your willingness to share your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

Dear S*i, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. We strive to provide excellent service to every guest; therefore, your feedback regarding the air conditioning is very important to us. We assure you that we have taken action to address and prevent future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, DiniFitri Hastuti, Assistant Front Office Manager

Dear Ami N, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. We strive to provide excellent service to every guest; therefore, your feedback regarding the air conditioning is very important to us. We assure you that we have taken action to address and prevent future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, DiniFitri Hastuti, Assistant Front Office Manager

Dear Maria SNS, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant FOM

Dear Fadjar T, Warmest greetings from The Royal Surakarta Heritage Solo, Thank you for taking the valuable time to share your feedback during your stay at The Royal Surakarta Heritage Hotel. We are very pleased to read that our prime location met your expectations and made your stay enjoyable. We look forward to welcoming you back to The Royal Surakarta Heritage Hotel in the near future. Warmest Regards, Dini Fitri H. Assistant Front Office Manager

Dear Tirta, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very proud for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/spirit for all staff to continue to strive to improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best Regards, Dini Fitri Hastuti. Assistant Front Office Manager

Dear T*s, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback regarding the quality of the air conditioning and the furniture in the room especially the chairs is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager

Dear H*j, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very proud for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/spirit for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best Regards, Dini Fitri Hastuti. Assistant Front Office Manager

Dear I***n, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback regarding the quality of our rooms are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regard, Dini Fitri Hastuti Assistant Front Office Manager

Dear R*a, Thank you for choosing The Royal Surakarta Heritage Hotel and giving us a good review of our hotel. It is very encouraging to hear that the standard of service and facilities we provide can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best stay experience. We look forward to welcoming you back to our hotel on your next visit! Warm Regards, Dini Fitri Hastuti. Assistant Front Office Manager

Dear P*o, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback regarding the quality of the bread and the cashier service at the restaurant is very important to us. We assure you that we have taken action to address and prevent any future issues from occurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager

Dear A*e, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.

Dear G*g, Thank you for choosing The Royal Surakarta Heritage Hotel and giving us a good review of our hotel. It is very encouraging to hear that our strategic location can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best stay experience. We look forward to welcoming you back to our hotel on your next visit! Warm Regards, Dini Fitri Hastuti. Assistant Front Office Manager.

Dear Ratih A, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.