Overall Ratings & Reviews Swiss-Belhotel Balikpapan

Dear Valued Guest, Thank you for sharing your experience staying at Swiss-Belhotel Balikpapan and for your feedback on the cleanliness of our room, the service of our staff and the quality of our breakfast. We are delighted that you enjoyed your stay with us. Regarding your check-in time, we apologize for the inconvenience. However, please be informed that check-in time is from 2:00 PM onwards. We appreciate your understanding during this time and will take this feedback into consideration to improve our check-in process in the future. We look forward to welcoming you back again with an even better and memorable experience on your next visit. Best regards, Magdalena Faustina, Guest Experience Manager

Dear R*n, Thank you for sharing your experience staying with us at Swiss-Belhotel Balikpapan. We apologize for the inconvenience you experienced. Situations like this are definitely not the experience we want our guests to have. Your feedback is taken very seriously and we will check with the relevant team to prevent this from happening again in the future. We hope to have the opportunity to welcome you back again with even better service in the future. Best regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr. Fajar S., Thank you for taking the time to share your feedback regarding your stay at Swiss-Belhotel Balikpapan. We apologize for any inconvenience this may have caused, particularly regarding interconnecting rooms and soundproofing. We understand that this may have affected your comfort during your stay, and we sincerely apologize for the missing room type information. Please note that interconnecting rooms are subject to availability. However, if you do not find your room comfortable, we encourage you to contact our 24/7 reception so that we can assist you in finding an alternative room that meets your availability, so that you can enjoy the utmost comfort during your stay. We highly appreciate your feedback, which is part of our efforts to improve the quality of our services in the future. We look forward to welcoming you back to Swiss-Belhotel Balikpapan for an even better experience. Sincerely, Magdalena Faustina, Guest Experience Manager

Dear Ms. Cheristanto S., Thank you for choosing Swiss-Belhotel Balikpapan for your family stay and for sharing your experience. We are delighted to hear that you enjoyed your stay and our delicious food. This review is highly appreciated and it inspires us to continue to improve our services. Regarding the parking issue you reported, we apologize for the inconvenience. We understand the importance of easy parking access, especially for those who drive their own vehicles. We would like to inform you that we offer a free shuttle service to all guests to assist with any issues. We hope this information will make your next stay more comfortable. We look forward to welcoming you back soon. Sincerely, Magdalena Faustina, Guest Experience Manager

Dear Ms. Indah W., Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's comfort and excellent location. This review means a lot to us and encourages us to maintain and improve our service quality for the comfort of all our guests. We look forward to welcoming you back to Swiss-Belhotel Balikpapan on your next visit. Best regards, Magdalena Faustina, Guest Experience Manager

Dear E*a, Thank you for choosing to stay with us at Swiss-Belhotel and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is highly valuable in order to improve the quality of our services in the future. Regarding the keycards, we would like to inform you that guests may request additional keycards at the reception. We are pleased to provide this keycard for your convenience during your stay. Thank you once again for visiting and trusting in Swiss-Belhotel Balikpapan. We do hope to welcome you back again with even more pleasant experiences in the future. Best regards, Maqdalena Faustina Guest Experience Manager

Dear N*l, Thank you for your review and feedback. We apologize for any inconvenience you may have experienced regarding the parking space. We understand that this may not be as smooth as your visit. As a reminder, we also offer valet parking for the convenience of our guests. We are so glad that our beachfront location made such a good impression on you. We look forward to welcoming you back for an even better experience in the future. Best regards, Magdalena Faustina, Guest Experience Manager

Dear Mr./Ms. f*n, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We greatly appreciate your constructive feedback, as it will inform our evaluation and improvement efforts to enhance the quality of our services and facilities. We are committed to following up on this promptly and ensuring your next stay is even more enjoyable. Warmest regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr./Ms. A*i, Thank you for your appreciation and positive review. We are very pleased to have provided you with satisfactory service during your stay at Swiss-Belhotel Balikpapan. We look forward to continuing to serve you better on your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr./Ms. I*h, Thank you for your positive review. We are delighted to learn that our friendly staff, fast check-in, quality food, and comprehensive hotel facilities provided a pleasant and memorable staycation experience for you at Swiss-Belhotel Balikpapan. We look forward to continuing to provide the best service on your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr./Ms. S***i, Thank you for taking the time to share your experience and positive review of your recent stay at Swiss-Belhotel Balikpapan. We are truly delighted to know that you enjoyed the ambiance, complete facilities and the variety of food. It is an honor to have you recognized. We are pleased that the perks and service added to your overall experience. Your kind words regarding the friendliness of our staff, the comfort of our bed and the strategic location of our hotel mean a lot to us. We really grateful and we certainly look forward to welcoming you back in the near future. Best Regards, Maqdalena Faustina Guest Experience Manager

Dear Mr./Ms. S*i, Thank you for your review. We are delighted to hear that you and your family enjoyed your stay with us, were satisfied with the cleanliness of your room, and were pleased with the friendly service from our team. We are honored to be your accommodation of choice for your family get-togethers. We look forward to welcoming you and your family back in the future. Warmest regards, Maqdalena Faustina, Guest Experience Manager

Dear Mrs. Rini A., Thank you for your continued trust in Swiss-Belhotel Balikpapan. It is an honor for us to be a part of your family's precious moments. We will continue to strive to maintain the quality of service and comfort so that every visit always leaves a warm and pleasant impression. We look forward to welcoming you and your family back in the future. Warm regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr./Ms. E*i, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay, enjoying the beautiful ocean views, the comfort of your room, the cleanliness, and the friendly and prompt service from our team. We are grateful that our strategic location and easy access contributed to your stay. We look forward to welcoming you back on your next visit. Thank you for your trust in Swiss-Belhotel Balikpapan. Warmest Regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr. Jahja T. S. A., Thank you for your positive review. We are pleased to know that Swiss-Belhotel Balikpapan's strategic location and the hospitality of our staff made your stay comfortable. This review means a lot to us and encourages us to continue providing the best service. We look forward to your next visit. Warmest regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr. Jahja T. S. A., Thank you for your positive review. We are delighted to learn that you had a memorable stay at Swiss-Belhotel Balikpapan. Your feedback motivates us to maintain and improve the quality of our services. We look forward to welcoming you back soon. Warmest regards, Maqdalena Faustina, Guest Experience Manager

Dear Mr. Multi S. D, Warm greetings from Swiss-Belhotel Balikpapan. Thank you for your review. We are pleased to know that you were satisfied with your stay at our hotel. Regarding your feedback regarding the area leading to the mall next door, we apologize for the inconvenience. We have coordinated with the relevant parties to ensure the area remains clean and comfortable for our guests. Thank you for choosing Swiss-Belhotel Balikpapan as your place to stay. We look forward to welcoming you back again in the future. Best regards, Swiss-Belhotel Balikpapan

Dear Mr./Ms. G*t. Warmest greetings from Swiss-Belhotel Balikpapan. Thank you for this very positive review. We are delighted to know that you felt comfortable and impressed with our friendly service, beautiful views, and strategic location close to the city, tourist attractions, and public facilities. We will continue to strive to provide the best experience for every guest. Thank you for choosing Swiss-Belhotel Balikpapan as your place to stay. We look forward to welcoming you and your loved ones back in the future. Best regards, Swiss-Belhotel Balikpapan