Overall Ratings & Reviews Duxton Reserve Singapore, Autograph Collection by Marriott Hotels

$ 400 + For a night but check in is super slow. Staff are nice but manager staff are not trained yet proud. The facility are old, shampoo are bottle kind used up and not refill. The window are old and security needs to improve. Wait for 1 hour plus to check in and they give priority to walk in. Not coming back unless no choice next time. Got better options.

Really love the design of the hotel. Be sure to stay in the red opium room!

boring location, given a room with no view. bed was uncomfortable, pillows were flat

Thought really hard how to write this review because for a 5* hotel, they were lacking in a great many things. We got checked in by the very warm and welcoming Patricia, probably the only staff we could commend. First impressions were on point because of her friendliness and warm personality. Our room was the Duplex Suite and it was really nice. Lots of oohs and aahs when we got in and unpacked for our 2 nights stay. Our first night after we had dinner nearby, we got stuck in the elevator on our way back to our room. Seeing that the building was old, we tried not to make too much of it, only to realise later on that the lift permit pasted inside the lift is way over the expiry date. That is frightening. Then we kept having problems contacting the front desk to ask for an ice bucket and more water. We tried calling from 8pm till 9pm before someone actually answered. We had also asked for an extra blanket, but the staff had no idea where housekeeping kept extra linen. It’s really strange how that is so considering the hotel is not huge like other big named hotels. That night at past 2am, we were rudely awakened by a fire alarm that was false. Not very sure how to react to that but I guess safety first? On our second day, we left our room at 12pm to head out for lunch and came back 3 hours later. We told the staff at the reception that we would like a bucket of ice. When we got back to the room, we realised our room was not made. Called down to the reception to ask for extra amenities and new towels. The housekeeper came by and said we had to request for a room clean up then only they’d clean the room. We were both very stunned as this was the first time in all our many hotel stays overseas or locally, that we had to request for room clean up. And guess what? The ice bucket never came till we called for it 20 minutes later. Understandably manpower is less due to the current Covid measures, but for the kind of service we faced during out 2 nights stay, we don’t think the hotel deserves the 5* rating. There was still a lot of dust in visible places. We discovered an already opened box of cotton buds. Amenities are in a big bottle and it really made us wonder if the bottles were actually cleaned and topped up every so often. Also, my friend’s husband popped by before we headed out to dinner, no temperature taking, nobody checked if he had checked into the location. Quite worrying in times of the Covid.

Accommodation is acceptable. The room is small and dusty. Surrounding is good and convenient.

Best Singapore hotel experience by far, seriously. This is our first time staying in the Chinatown area and Six Senses, with its opulent design and utterly welcoming team were perfect. Can't wait to see the Maxwell establishment. Go now.