Overall Ratings & Reviews Twelve Knights

2 star hotel advertised as 3 1/2 star, checked out straight away and checked into prem inn

The hotel’s staff is kind, and the food is excellent! However, the only inconvenience was that after 11 p.m., we had to use the outdoor stairs because the main door was no longer accessible.

Pleasant pub, staff friendly. Economical and value for money.

Dirty beyond ability to be cleaned, poorly maintained, Black mould in bathroom, curtains hanging off, Carpet so dirty that felt need to keep shoes on. Needs a complete refurb. Such a shame as staff were lovely. Pictures very misleading.

Kevin and the team are great, happy to help however they can. The food is very good as are the drinks. The en suite bathroom had a great shower, fluffy clean towels and was nicely laid out. The bed was clean and comfortable. We stayed for two nights and both agreed the only thing to change were some of the carpets. We didn't sleep, eat or shower on the carpets though, so it wasn't a game changer. We would definitely stay again, thank you Kevin and the whole team.

Simple, functional and good food, excellent staff and a good area to stay for business.

My room was of a good size, however the cleanliness skirting boards was poor. The room would benefit with a lot more power points for charging.

Good evening meal & breakfast, slept well

Great manager dont think anything would be a problem if you asked great staff aswell. Clean linen and hot water after a days work. Its a budget hotel so dont expect the ritz bedrooms just need a refresh but ive stayed for another week. Food is very good and HOT. Overall great. Thanks again jason A

Cannot beleave you would pay that amount of money to stay here . Dirty dated would like a refund on this property. It is the worst place l have ever stayed in . I have traveled around the country a lot not fit to advertise this place . So So disappointed havnt slept all night as of the surroundings.

A lovely overnight stop off on our road trip through Wales. The owner and staff were friendly and welcoming. Would stay here again if we are travelling this way

Twelve nights is amazing place to go the landlord and his mum and all staff was friendly and made us feel very welcome. The food was amazing breakfast and evening meal we will differently be going bk

Stay was ok , the staff were nice and friendly but they turn the central heating of at night so you freeze your bloody ass off at night and when I mentioned it on booking out they said i should have told them and they would have provided a fan heater.,, ( well, I'm sorry but if I am staying in a hotel that has Central heating, why don't you leave it on? I shouldn't have to ask for a fan heater. Or any other heater. ???)

Booked two rooms at this hotel some weeks in advance as my band was performing in Swansea. I was notified that my payment had been declined two days before the stay (even though payment would ostensibly be taken on arrival). I updated my payment details and paid for one room through the portal but payment for the second room couldn’t be taken so I called the hotel. They informed me I could just pay on arrival as originally stated. However, two hours later, they took full payment from my card. I was willing to overlook this but the shambles had just started. I completed the ‘online check in’ form the day before my stay. On the day itself, we caught an Uber to the hotel at 3am (at a cost of £30) only to find the doors to the hotel firmly locked, with no buzzer or intercom. The lights inside the bar were on but there was no-one to be seen. I called the hotel repeatedly for at least 10 minutes with no answer. We weren’t getting in and unbelievably had to call another Uber, wait in the rain for 15 minutes with no shelter and then head back into Swansea where I was forced to pay £250 for a further two rooms at a Premier Inn. Absolute shambles. Expecting a refund.

My room had a window looking to a huge extractor fan for the kitchen. Very noisy. TV was losing signal constantly. Did not stay, left after 10 mins. Felt like a prison cell.

My short stay was very good, there was a warm welcome for me and my dog Tess, Jacob was an excellent Host. The food, drinks and the staff where very friendly, well done all. I will recommend.

Lovely staff, nice room, food was great value for money and location was great for visiting the area and cinema in port Talbot.

The place wasn't the best. The rooms were outdated and tacky, in need of some TLC. The staff were friendly and the food was very good so overall the stay was OK but I probably wouldn't come back as the room / decor and sleep was uncomfortable.

I’ll be brutally honest the staff are absolutely fantastic, but the property was extremely dated in rooms The walls need painting stains down the walls. Bathrooms are dated windowsills not clean. Beds need changing the whole place needs to refresh upstairs.

Awesome staff - happy to help with everything. We had breakfast, lunch and dinner - all delicious and great priced. Room was clean and bed very comfy.