Overall Ratings & Reviews Museum Residence Oxford

Room was ok but TV channels and remote not really any good. No main UK channels Electric blind remote not working

Very disappointed. Hotel had recently changed hands but not communicated that to guests who had already booked. Had to chase for the entrance code which was supposed to have been provided 72 hours prior. New management were inept sent me the booking details, card details and phone number of another persons booking. I’d paid for breakfast for the two of us. The photos still show a lovely spread of pastries etc but there was nothing. Fine if the new owners don’t want to offer breakfast but you need to at least tell guests who have booked and paid a premium in this premise. Room was fine, comfy bed but outside noise from taxi rank was disturbing. I would not book again or recommend to anyone. Wished I’d stayed out of town instead. Communal areas very unwelcoming, stained carpet, dodgy alleyway. Not at all like the photos!

Not having a hotel staff seemed a bit odd, we managed but could have used some help

Despite having 'Hotel' in the name, this is not a hotel. It's more of an airbnb set up, you will not check in with anyone and there is no service or breakfast set up. If you have an issue you can't just pop to the lobby. Unfortunately, we forgot to look at the reviews before staying (big mistake) if we had we would have chosen somewhere else, I can back up the reviews - terrible experience, overpriced, AVOID. The only good thing is the central location. Our windowless r̶o̶o̶m̶ cell wasn't particularly clean, we suspected the towels were not fresh, the packaged milk was partly open and off (so we couldn't even make a cup of tea!). The decor is tacky and the finish is terrible. It's located above a pub so noise was an issue, even with the windows closed. Despite coming to Oxford for a well needed break we left like zombies having both had a terrible, sleepless night. The code for the entrance door is sent via text, this is how you access the room. The way the code for the front door and to the room is, I strongly suspect there is a security issue. For instance, we could access another part of the hotel (we went through the wrong door). For the price, we were expecting an actual hotel. Do not stay here unless you want a substandard experience.

The property was located centrally. Close to the shopping centre, restaurants and easy walk to the train station. Room 4 is small but nice and comfy

The customer service was beyond expectations. We were met outside and our bags brought in and up for us. The room was ready early. When we checked out we mentioned we were heading to the train so she packed a lovely bag of waters and snacks for us. It was such a kind act.

I didn’t realize it was a property that you check yourself in and out of so when we got there early we had to call to find out where we could store our luggage. Once we talked to them they were very responsive.

Very difficult to contact reception bc there is no central location. Had to use data and call them for a code to get in. That cost us $$. Room was ok...window blind on one window did not work, and could hear everything in next room. Luckily they were fairly quiet except when on their phones. Nice lounge with water and coffee.

Best location. Lounges are perfect!

This hotel isn’t like a traditional hotel, it has no front desk and everything automated. We were able to get a quick response when we had trouble with the blind in our room and the room was nice, comfy bed and pillows. It’s in a great location for walking around Oxford!

Great location, good value.

Positives: -- EXCELLENT location both for tourism and for those who have business at one of the colleges (but don't come with a car) -- clean, comfortable bed Negatives: --given that the hotel has no office or concierge on site, inadequate communication about how to find and enter (it's not easy) --loud noise from local intoxicants et al ALL NIGHT LONG (bring earplugs) --LED clock didn't work --safe didn't work --remotely controlled blinds only semi-functional --room 8 and its bathroom are tiny (room not big enough for two) --no one to tell or correct problems The balance falls to the negative side of the ledger.

The hotel was lovely. We were very happy with our stay however the bed was very small.

Great solo stay - was pretty much self service - you get texted your building, room access code, and also the wifi details - theres no reception or staff visible as such (at least, in the front part of the building where I was staying), but it's clean and comfortable enough. There were stairs and a spiral staircase to access my particular hotel room, so check if you have accessibility requirements.

The whole hotel including the bedrooms smells like sewage. They clearly have a plumbing problem as I could hear the pipes bubbling and emitting a stench throughout the night. Impossible to sleep in. Avoid!

Once we had our access code evrything ticked the box! Would likely use again next time we visit Oxford

Convenient location.

Our stay at Museum Hotel Oxford was amazing thanks to its staff and location. Khadija was of great help, she assisted us promptly when we had questions about the hotel and she was able to recommend locations nearby to explore and have food. The location was in short walking distance to many main attractions.

The Museum Hotel was a wonderful discovery. Great linens, great complimentary amenities and food in the lounge, nice to have a full-size kitchen.

Scam! They advertise this as a hotel but it's a Airbnb at best. The entrance for our bedroom was shared with a 24h betting shop full of dodgy people. The stairs to access the room are so narrow that if you have any suitcase it will be a real struggle to squeeze in. The room is tiny, no shelves or even a stool to put your clothes, only 2 clothes hangers (one broken), the window is facing a pub's roof with their exhaust fan facing the window (noisy and smelly all the time). The toiletries are NOT the ones advertised in their photos (they're cheap and nasty), not to mention we arrived to find a used hand soap, multiple half used toilet rolls in a drawer and an empty toilet roll on the floor in the bathroom. During our days in there, we had no service whatsoever. No one came to do the bed, refill toiletries, nothing. On our last day, despite the "do not disturb" sign we decide to use, they knocked on our door until we opened it. The breakfast they charge £10 for is a bunch of nasty food inside plastic bags. Nothing is fresh or even a bit nice. At the price they charge for the room, this place should be ashamed of themselves. I feel totally scammed, especially because I know they won't care about bad reviews.