I was disappointed with my stay at Millgate. No shower, fan or heater was not working. TV has limited channels. Cutlery not sufficient

What a nightmare after arriving tired from travelling more tha a 1000kms to walk into a very dusty,dirty and neglected room. It is not anything close to what was advertised on the internet. It is a shame to pay R970 for this shocking place. As far as we observed the situation i do not understand how it can even be rated as a 5 star on certain websites and others as a 3 star. Torn towels,dirty bedding and sleeper coach as well as second hand-used soap in the bathroom.