Overall Ratings & Reviews Home2 Suites by Hilton Port Arthur

Just wish breakfast was better

Cleanliness and love the shower

It was a good hotel. No complaints

Stay was good, hotel was very clean

I’ve stayed here several times and will definitely continue to do so very nice home away from home while visiting my daughter & her family

Room was huge and super clean!

The property was clean, and the breakfast options were great.

Staff is great, excellent customer service. Breakfast options good. Hotel was generally clean and well kept.

Relatively clean, but the bathroom could've been cleaner. Overall it's a decent hotel.

I booked through Expedia and when I arrived the room I booked was given to someone else, they never mentioned anything about my dog, until after my stay was over then charged me a pet fee, had they discussed the pet fee they would have known it is a service dog(I have my documents). They also wouldn’t give me a refund for the difference of price in rooms! Not to mention I was ate up by something while sleeping in the bed!! I reached out twice and was told it’s not their responsibility to ask about the pet, I am aware of that, but it is their responsibility to disclose all charges at check in!!! Never going again!

Ladies at the front desk were very nice. Clean rooms.

The first night was uncomfortable due to the AC UNIT in the separate king room not working but the next day they quickly moved us to another room where it made a big difference the next 2 nights of our stay were great..Will Definitely be staying here again !!!!

Staff could not keep my room keys programmed.

I always try to stay at H2S when I’m out of town. When I reserved a reservation I booked it for Friday - Saturday (7-8) but meant to reserve for (6-7). The lady at the desk said it was fine and that she would give me the $129 price which was $289 roughly for 2 rooms / 1 night. But I didn’t notice until I was on my way back home that she charged me the other nights price of $289 which was over $500 for 2 rooms / 1 night. I was just disappointed she didn’t honor the price for the night I was needing & I thought she did like she said she would.

Great stay

We never have a problem here they are so amazing , breakfast was amazing. You can literally walk to restaurants . It was an overall amazing stay , and we will be back.

It’s average

Great service

Staff was absolutely amazing.Rooms were clean with exception of shower wasn’t cleaned in detail,overall all was great

Everything was good