The Jayakarta Suites Bandung

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Overall Ratings & Reviews The Jayakarta Suites Bandung

Traveloka (11,431)
Other sources (94)
8.4
Very Good
From 11,431 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about The Jayakarta Suites Bandung
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Staff Friendliness (261)
Variety (246)
Ambiance (245)
Room Space (238)
Family Friendly (237)
Bedroom (234)
Hotel Area (231)
Taste (231)
Bathroom (208)
Distance to City Center (202)
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Traveler Reviews The Jayakarta Suites Bandung

Number of reviews per page
20
40
Customer reviews
Anisa
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
Kids-friendly hotel, strategic location, complete facilities, varied breakfast 👍
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Accommodation's Reply
30 Jul 2026
Dear Mrs. Anisa, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung
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Dede N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It was so much fun. For such a low price, we were able to enjoy a happy staycation.
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Accommodation's Reply
30 Jul 2026
Dear Mrs. Dede, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
Jesslyne C.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 1 week(s) ago
They are friendly and nice, but I think it's a more modern way.
1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Mrs. Jesslyne, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
Garry R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Okay, old hotel, clean, good food
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Accommodation's Reply
24 Jul 2026
Dear Mr. Garry, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung
Adhe M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Why? We've stayed at this hotel several times and have been fortunate enough to get a free room upgrade. It's comfortable, located in Dago Pakar, so the air is cool. The swimming pool is spacious.
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Accommodation's Reply
24 Jul 2026
Dear Mr. Adhe, There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon. Best wishes, Jayakarta Suites Bandung
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Haliyan Y.
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Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Location, rooms are okay, especially for families
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Accommodation's Reply
24 Jul 2026
Dear Mrs. Haliyan, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
G***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
It was a pleasure staying there.
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Accommodation's Reply
20 Jul 2026
Dear guest, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung
Dwi E. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Check-in and check-out were easy. The hotel, although older, is clean and well-maintained. I enjoyed my stay here.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Dwi, It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return. Best Wishes, The Jayakarta Suites Bandung
H***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is perfect for a staycation with the family.. especially for the warm water pool, the kids love it..
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Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung. Best wishes, The Jayakarta Suites Bandung
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always a stopover when visiting Dago.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung. Best Wishes, The Jayakarta Suites Bandung
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The bathroom toilet had black dirt, as if it hadn't been cleaned. The shower gel lid was dirty. There were mosquitoes and cockroaches infested. The hallway lights were dim. The pool shower room was dirty and dim.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest, Thank you for sharing this review. Please accept our sincere apology for your unpleasant experience that you have had at our hotel. We are concerned with the issue that you have raised and we do not take this matter lightly. We have coordinated with respective department heads and take further actions to avoid the recurrence in the future. I will personally ensure that necessary improvement will be made. I truly apologize for the unfortunate event and I sincerely hope that you will give us another chance to make amends and make up for the disappointment. Sincerely, The Jayakarta Suites Bandung
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It was a very comfortable and memorable place for us to bring the kids during the school holidays. The rooms are spacious and comfortable.
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2 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung
D***L
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I stayed for 2 nights, the service was good, the staff were friendly and very helpful, especially when the parking lot was full. I was confused about where to park, but the staff was very helpful in parking by giving me the car key and noting which room it was. Then not long after the staff came to the room and returned the car key, great. But there was also a shame, the room was not tidied up in the morning/afternoon, only after we got home from recreation in the afternoon, the staff came to ask if they wanted it cleaned because I was tired so I refused but was given drinking water. And at night the sound of vehicles on the road was very clear, maybe because it was close to the road and the room was not soundproof. But overall it was good. Thanks.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear guest We very much appreciate your comments regarding your stay at The Jayakarta Suites Bandung. It is always a pleasure to receive feedback. I am sure that this feedback will serveas encouragement to all of our staff as we strive to continuously improve the quality of our services. Together within, I am sorry that you have things did not meet your expectations. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, The Jayakarta Suites Bandung
R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The rooms are clean, the staff are friendly, but the food is not very varied.
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear guest, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
2***8
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Friendly service, old but clean hotel, cold AC and refrigerator, but the bed lights are off. When leaving the room in the corridor and living room on the 4th floor, it smells of cigarette smoke. It would be better if before guests check in, they can first check whether the room facilities are still functioning or not, then a special smoking room can be provided and smoking is prohibited in the corridor on the floor (at least don't provide an ashtray on the table in the living room on the 4th floor). If there is a bigger budget, soundproofing can also be added so that guests can rest peacefully without being disturbed by the screams of small children on the balcony of the next room/corridor. Overall, for that price, it is quite satisfactory. Thank you.
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Accommodation's Reply
14 Jul 2026
Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
Yuanda F.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Overall, the hotel is comfortable, clean, close to everything, and has ample parking. The service is friendly and the facilities are complete. However, a 4-day, 3-night stay with a breakfast menu that's considered standard for a hotel in Jayakarta's class is a real shame. They could offer more variety and improve the taste of the breakfast menu. The restaurant is quite pricey with mediocre food.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Mrs. Yuanda, We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future. Sincerely, The Jayakarta Suites Bandung
A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Enjoyed my stay here. The staff was friendly. If there's one thing that needs improvement, it's the parking issue. Secure parking would be a good idea.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear guest, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
inneke b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
This time, I was disappointed with the service. I booked well in advance and requested a boutique suite with a pool view, but was given a view of a residential area. When I confirmed, I was told there was a choice between a pool view and a non-pool view, and I chose the boutique suite with no pool view. I've been here many times and know the app doesn't offer that option, so I added a note. Please be more honest in your explanations next time, so you don't disappoint loyal customers.
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4 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear Mrs. Inneke, Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future. Sincerely, The Jayakarta Suites Bandung
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Aditya A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Old hotel but still comfy and friendly staff.
2 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr. Aditya, We are very pleased and proud of your very positive feedback regarding your recent stay with us. Thrilled you enjoyed your overall stay at The Jayakarta Suites Bandung. Look forward to welcoming you back with us very soon. Best wishes, The Jayakarta Suites Bandung
Rahmad
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great, I really enjoyed taking a hot bath in the swimming pool.
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3 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Mr. Rahmad Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon. Best wishes, The Jayakarta Suites Bandung
Number of reviews per page
20
40