Dear Value Guest
Thank you for taking the time to share your feedback regarding your recent stay at favehotel PGC Cililitan. We sincerely apologize for the many inconveniences you experienced and are truly sorry to learn that your stay did not meet your expectations.
We deeply regret the disturbance caused by noise, the condition and cleanliness of the room, the towels, as well as the air conditioning issue. This is certainly not the standard of comfort and maintenance we strive to provide. Please be assured that your comments have been shared with our housekeeping, engineering, and management teams for immediate review and corrective action.
We are also very concerned to hear about your experience with our receptionist service. Professional, friendly, and respectful service is our priority, and we sincerely apologize if our team did not reflect these values during your visit. This matter will be addressed internally for improvement.
Your feedback is very important to us as it helps us identify areas where we must improve. We truly regret that we were not able to provide you with a pleasant stay on this occasion and hope you might consider giving us another opportunity to restore your confidence in the future.
Warm regards,
Management
favehotel PGC Cililitan