favehotel PGC Cililitan

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Overall Ratings & Reviews favehotel PGC Cililitan

Traveloka (15,147)
Other sources (63)
8.0
Very Good
From 15,147 reviews
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Cleanliness

8.0

Room Comfort

7.9

Meal

8.0

Location

8.3

Service and Facilites

8.0

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Staff Friendliness (167)
Accessibility (162)
Bedroom (157)
Surroundings (156)
Ambiance (151)
Bathroom (133)
Distance to City Center (129)
Room Space (120)
Check-in/out Time (117)
Hotel Area (117)
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Traveler Reviews favehotel PGC Cililitan

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Customer reviews
E***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Check-in and check-out were fast, the standard room was comfortable and clean, and the TV was still on, just to entertain. Everything was fine.
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Edo V.
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10.0
/10
Reviewed 4 day(s) ago
Overall, there's been a significant change with this hotel. It's much more comfortable. I'll definitely stay here again next time.
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
Honestly, the second floor is really scary, especially since renovations are underway. I might want to cancel my standard room, as the rooms aren't soundproof. I was startled every hour by the sound of something banging around nearby, making a lot of noise. Otherwise, it's comfortable; I might just choose a nicer standard room.
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1 people find it helpful
N***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the hotel environment is easily accessible.
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1 people find it helpful
Accommodation's Reply
19 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the friendly staff and convenient location of Favehotel PGC Cililitan made your stay comfortable and memorable. We are committed to providing friendly and professional service and ensure that our location and facilities are convenient for all guests, whether for business or leisure. Your compliments encourage our entire team to continue maintaining and improving the quality of our service. We look forward to welcoming you back in the future for an even better experience. Sincerely, The Management Team, Favehotel PGC Cililitan
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MeL C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I like the location. It's close to the plaza, so I can find food nearby. The room was clean and tidy.
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Accommodation's Reply
13 Apr 2026
Dear Ms./Mrs. Mel C., Thank you for your review. We are delighted to hear that you enjoyed our hotel's location near shopping malls, easy access to restaurants, and that you were satisfied with the cleanliness of the room. Your positive review encourages us to continue striving to maintain the quality of service and comfort for all guests staying at Favehotel pgc cililitan. We hope to welcome you back for another memorable stay next time. Sincerely, The Management, Favehotel pgc cililitan
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Muhammad T. I.
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10.0
/10
Reviewed 2 week(s) ago
Very cool, spacious room, clean room
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Accommodation's Reply
19 Apr 2026
Dear Mr. Muhammad T.I., Thank you for your positive review. We are delighted to know that the spacious and clean rooms at Favehotel PGC Cililitan provided you with a pleasant and enjoyable stay. Your compliments encourage us to strive to maintain the highest quality facilities and services for all our guests. We look forward to welcoming you again. Sincerely, The Management Team, Favehotel PGC Cililitan
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A***L
icon-Transit
Transit
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6.8
/10
Reviewed 4 week(s) ago
For the price of food outside the accommodation package, please lower the price a little because it is still too expensive, a meal for 1 person costs more than 170 thousand during breaking the fast, and the food stock is also limited, in the end we only eat what is left in the serving, please improve it again, thank you.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience you may have experienced regarding food pricing and menu availability during the Iftar (breaking of the fast) period. We will forward your feedback on food pricing and menu availability to the relevant team for evaluation, so that we can provide a more diverse and reliable menu for our guests in the future. We greatly appreciate your feedback, and we will continue to strive to improve the quality of service and the dining experience at Favehotel PGC Cililitan. Thank you for your interest, and we hope to provide you with a better experience on your next visit. Sincerely, The Management Team, Favehotel PGC Cililitan
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Edo V.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Premier room 855, bathroom door handle broken. The hallway between rooms smells damp.
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Accommodation's Reply
24 Mar 2026
Dear Mr. Edo V, Thank you for your feedback regarding your stay. We apologize for the inconvenience you experienced with the bathroom door handle in Premier Room 855 and the musty odor in the hallway. We greatly appreciate this feedback and have forwarded it to our engineering and housekeeping teams for immediate inspection and repair to ensure your comfort. Thank you for your attention and information. We look forward to welcoming you back to Favehotel pgc cililitan for an even more comfortable stay. Sincerely, The Management Team, Favehotel pgc cililitan
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I***I
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Comfort, clean room, and strategic location
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Accommodation's Reply
22 Mar 2026
Dear Valued Guest, Thank you for sharing your feedback following your stay at Favehotel PGC Cililitan. We are delighted to know that you found the room comfortable and clean, and that our strategic location added convenience to your stay. Your kind feedback is truly appreciated and motivates our team to continue providing the best service to our guests. We look forward to welcoming you back to Favehotel PGC Cililitan in the near future. Warm regards, Management Favehotel PGC Cililitan
J***a
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
The AC wasn't cooling and leaked. After reporting it, repairs were made, but the room was dirty and not cleaned. The female receptionist was unfriendly; this wasn't her first time staying here and she was consistently unfriendly. Only one staff member was friendly, the rest, not including the security guard on the ground floor.
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Accommodation's Reply
12 Mar 2026
Dear Valued Customer, Thank you for taking the time to share your experience. We apologize for the inconvenience caused by the malfunctioning and leaking air conditioning, as well as the room being dirty after repairs but not immediately cleaned. This certainly did not meet the comfort standards we expect from all our guests. Furthermore, we are deeply saddened by the unpleasant experience related to the service attitude of some of our reception staff. This feedback is very important to our management for evaluation and improvement, so that we can always provide friendly and professional service to all our guests. Thank you for your continued trust in choosing Favehotel PGC Cililitan for your stays. We greatly appreciate your feedback and will use it as a basis for improving the quality of our services and facilities. We hope to welcome you back in the future for a better experience. Sincerely, The Management Team, Favehotel PGC Cililitan
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W***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
Close to shopping centers, access to several offices is close, service in restaurants needs improvement
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Accommodation's Reply
12 Mar 2026
Dear Valued Customer, Thank you for taking the time to write a review. We are pleased to hear that the location of Favehotel PGC Cililitan, near shopping malls and with easy access to various office areas, made your stay convenient. We also appreciate your feedback regarding our restaurant service. We will use it to improve and develop our services to provide a better experience for our guests in the future. We hope to welcome you back again in the future with even better service. Sincerely, The Management Team, Favehotel PGC Cililitan
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W***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
Everything was comfortable except the food stall attendant who was not ready during breakfast.
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Accommodation's Reply
12 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your comfortable stay at Favehotel PGC Cililitan. However, we apologize for the inconvenience caused during breakfast, particularly the lack of available restaurant staff. This feedback is invaluable and will be taken into consideration to improve the availability and service of our team during breakfast. Thank you for your attention and suggestion. We hope to welcome you back again for a better experience next time. Sincerely, The Management Team, Favehotel PGC Cililitan
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
It's fun to be a subscriber, always success
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Accommodation's Reply
06 Mar 2026
Dear Valued Customer, Thank you for your positive review and trust. We are delighted to know you enjoyed your stay and that FaveHotel PGC Cililitan has become your top choice. Your support and hopes are invaluable to our ongoing efforts to improve the quality of our service and guest comfort. We look forward to welcoming you again. Sincerely, The Management Team, FaveHotel PGC Cililitan
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Clean, comfortable. Close to the city
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1 people find it helpful
Accommodation's Reply
02 Mar 2026
Dear Valued Customer, Thank you for your positive review. We are delighted to hear that the cleanliness, comfort, and easy access to the city at Favehotel PGC Cililitan made your stay enjoyable. Your compliments encourage us to continue maintaining the quality of our services and facilities. We look forward to welcoming you again. Sincerely, The Management Team, Favehotel PGC Cililitan
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
The hotel was extremely disappointing. The price may be cheap, but my stay was very uncomfortable. There was loud music almost all the time, and the rooms were not soundproof at all, so it was impossible to rest properly. The building looks poorly maintained, the floors were dirty, and the towels felt like they had already been used many times. The air conditioner in the room was very noisy, which made sleeping even harder. The receptionist service was also unfriendly and came across as quite arrogant, which was surprising for me as a visitor. Overall, the experience felt far below basic international standards. I strongly recommend avoiding this place and looking for another hotel instead.
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Accommodation's Reply
24 Feb 2026
Dear Value Guest Thank you for taking the time to share your feedback regarding your recent stay at favehotel PGC Cililitan. We sincerely apologize for the many inconveniences you experienced and are truly sorry to learn that your stay did not meet your expectations. We deeply regret the disturbance caused by noise, the condition and cleanliness of the room, the towels, as well as the air conditioning issue. This is certainly not the standard of comfort and maintenance we strive to provide. Please be assured that your comments have been shared with our housekeeping, engineering, and management teams for immediate review and corrective action. We are also very concerned to hear about your experience with our receptionist service. Professional, friendly, and respectful service is our priority, and we sincerely apologize if our team did not reflect these values during your visit. This matter will be addressed internally for improvement. Your feedback is very important to us as it helps us identify areas where we must improve. We truly regret that we were not able to provide you with a pleasant stay on this occasion and hope you might consider giving us another opportunity to restore your confidence in the future. Warm regards, Management favehotel PGC Cililitan
Fachmi N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
This recommended hotel is close to Vibes, next to the mall. So if you want to shop, eat, or watch a movie, you can just go straight down to the PGC mall. 👍
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Accommodation's Reply
20 Feb 2026
Dear Mr. Fashmee N., Thank you for your positive review. We are delighted to hear that you had a pleasant time and appreciated the convenient location of our hotel, adjacent to the Cililitan Wholesale Center, making it easy for you to shop, dine, and enjoy entertainment during your stay at Favehotel PGC Cililitan. Your compliments motivate us to continue providing the best service. We hope to welcome you back in the future. Sincerely, The Management of Favehotel PGC Cililitan
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Everything is good, but unfortunately you can't choose the room you want.
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1 people find it helpful
Accommodation's Reply
13 Feb 2026
Dear Valued Customer, Thank you for your review and feedback. We are delighted to hear that your overall stay was pleasant. Regarding your room request, we apologize if we were unable to fully fulfill your request. This usually depends on room availability upon your arrival. We will take your feedback into consideration to improve our services in the future. We look forward to welcoming you back again for an even more comfortable experience. Sincerely, The Management Team, Favehotel pgc cililitan
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Quite clean and comfortable for a transit hotel
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Accommodation's Reply
07 Feb 2026
Dear Valued Guest, Thank you for reviewing Favehotel PGC Cililitan. We are pleased to hear that our hotel was clean and comfortable enough for a stopover during your travels. Your feedback is very important to us as we strive to maintain comfort and cleanliness for a better stay. We hope to welcome you back again soon. Sincerely, The Management Team, Favehotel PGC Cililitan
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Rin 1.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The front staff was nice and friendly, and we were allowed to check in early. The rooms were comfortable, with good air conditioning and Wi-Fi.
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Accommodation's Reply
07 Feb 2026
Dear Valued Guest, Thank you for your positive review of favehotel pgc cililitan. We are delighted to hear that you were satisfied with the friendliness of the front desk staff, the convenience of early check-in, and the comfort of your room, supported by air conditioning and reliable Wi-Fi. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you again in the future. Sincerely, The Management, favehotel pgc cililitan
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Overall good, and nothing lacking
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Accommodation's Reply
07 Feb 2026
Dear Valued Guest, Thank you for your positive review of favehotel pgc cililitan. We are delighted to hear that your overall stay was pleasant and met your expectations. Your compliments motivate our entire team to continue maintaining and improving the quality of our service. We look forward to welcoming you back in the future. Sincerely, The Management Team, favehotel pgc cililitan
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