8.4
Very Good
From 6,410 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.4
Meal
8.2
Location
8.5
Service and Facilites
8.4
People often mention about Tjokro Hotel Pekanbaru
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Staff Friendliness (43)
Distance to City Center (39)
Ambiance (38)
Bedroom (31)
Bathroom (28)
Hotel Area (27)
Taste (27)
Accessibility (24)
Room Space (24)
Family Friendly (17)
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Traveler Reviews Tjokro Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
X***r
Leisure
9.0
/10
Reviewed 1 week(s) ago
Comfortable and easy access, delicious breakfast food.
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A***i
Business
9.7
/10
Reviewed 2 week(s) ago
The parking lot is a bit small, but otherwise it's good.
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M***H
Business
9.7
/10
Reviewed 2 week(s) ago
The room is spacious, clean, the bathroom is clean.
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M***M
8.3
/10
Reviewed 2 week(s) ago
When I entered the room, the AC was not cold, the hairdryer was broken and could not be used, and the soap had run out and was not refilled.
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r
rosi
10.0
/10
Reviewed 3 week(s) ago
very good and friendly, clean and comfortable
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Putri L. G.
8.5
/10
Reviewed 5 week(s) ago
The rooms need some maintenance, but the food is good, it's close to the airport, and it's definitely not complicated.
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Accommodation's Reply
23 May 2025
Dear Mrs. Putri L. G., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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R***A
Business
6.6
/10
Reviewed 5 week(s) ago
The room was really dirty, smelled musty, smelled of cigarettes even though it was a non-smoking room.
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. R*a, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We apologize for the inconvenience caused to you regarding the disturbance experienced, we will follow up on this to the relevant department to be resolved immediately and ensure that it does not happen again in the future. We greatly appreciate your review and consider it as valuable input in our efforts and commitment to continue improving the services and facilities provided to all guests of Tjokro Hotel Pekanbaru. We are pleased to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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YP
Yudha P.
10.0
/10
Reviewed 6 week(s) ago
Nice, the hotel is clean. It is also close to the airport, the location is still ok even though you have to turn back on the road a bit far.
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Accommodation's Reply
19 May 2025
Dear Mr. Yudha P. Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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Didik
8.8
/10
Reviewed 7 week(s) ago
For the price offered, the variety of food is quite impressive and the taste is quite good.
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Accommodation's Reply
19 May 2025
Dear Mr. Didik W., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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N***a
9.1
/10
Reviewed 8 week(s) ago
the staff is very friendly in service, the room is quite comfortable. it's just that there is a little disturbance when sleeping like someone wants to open my room door. and it's quite noisy at night. the rest is okay.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr./Mrs. N*a, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We apologize for the inconvenience you experienced, we will follow up on this to the relevant department to immediately address it and ensure that it does not happen again in the future. We greatly appreciate your review and consider it as valuable input in our efforts and commitment to continue improving the services and facilities provided to all guests of Tjokro Hotel Pekanbaru. We are pleased to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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DS
Daulat S.
10.0
/10
Reviewed 8 week(s) ago
The location is in the city center, good service, good atmosphere for staycation and vacation. Highly recommended for friends who want to stay in Pekanbaru, and the price is very competitive. Thank you Grand Tjokro.
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Accommodation's Reply
19 May 2025
Dear Mr. Daulat S., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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Julian M.
Leisure
8.5
/10
Reviewed 8 week(s) ago
quite comfortable, but not as beautiful as I imagined. maybe because of the age of the hotel, maybe. but overall good
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Julian M., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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r
rosi
Staycation
10.0
/10
Reviewed 9 week(s) ago
The location is OK, close to the airport. The service is friendly, the facilities are good.
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Accommodation's Reply
21 Apr 2025
Dear Mrs. Rosi Y. P., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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N***a
9.4
/10
Reviewed 9 week(s) ago
This is my first time staying here for 3 days. Overall everything is good, the hotel location is strategic, the breakfast is delicious, the staff is also friendly and helpful.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. N*a, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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IJ
Imelda J.
Staycation
8.5
/10
Reviewed 9 week(s) ago
The hotel's location is close to the city center, making it easy to get anywhere.
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2 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mrs. Imekia J. Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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R***O
Transit
6.4
/10
Reviewed 10 week(s) ago
Not bad. The bathroom facilities can be improved and checked again.
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2 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. R*O, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We apologize for the inconvenience caused by the bathroom facilities that did not meet your expectations. We will follow up on this with the relevant department so that similar things will not happen again in the future. Your review is also valuable input in our efforts and commitment to continue improving the services and facilities we provide to all guests. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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b***y
Leisure
8.5
/10
Reviewed 10 week(s) ago
Friendly Hotel Staff, Spacious and Cool Rooms, There is a Children's Play Area, Various Food/Variations of Flavors, There are Lontong, Porridge, Soup, Fried Rice, Fried Noodles. There are complete fruits for breakfast. Everything is quite complete
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+5
1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. b*y, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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c***i
Leisure
9.4
/10
Reviewed 10 week(s) ago
Spacious room, complete facilities/amenities.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. c*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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i***f
5.8
/10
Reviewed 10 week(s) ago
I stayed here on April 6-7, 2025. The cleanliness of the room needs to be improved, the room has an unpleasant odor from the carpet. No view, the room is provided with water in 1 liter bottles, but there is no information in the room, or at check-in that it is paid.
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Accommodation's Reply
16 Apr 2025
Dear Mr./Mrs. i*f, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We apologize for the inconvenience caused by the less than optimal cleanliness of the room. We will follow up on this with the relevant department so that similar things do not happen again in the future. Your review is also valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We are pleased to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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mp
muthia p.
8.5
/10
Reviewed 10 week(s) ago
The service is good, clean and comfortable
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Accommodation's Reply
16 Apr 2025
Dear Ms. Muthia P., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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Number of reviews per page
20
40
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