USD | EN

Support

Explore Tjokro Hotel Pekanbaru

Traveloka (6,466)

8.4

Very Good

From 6,466 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.5

Service and Facilites

8.4

People often mention about Tjokro Hotel Pekanbaru

All

Staff Friendliness (51)

Distance to City Center (49)

Ambiance (44)

Bedroom (37)

Bathroom (34)

Accessibility (33)

Taste (32)

Room Space (31)

Hotel Area (31)

Family Friendly (23)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Tjokro Hotel Pekanbaru

Number of reviews per page

Customer reviews

Agus S.

Staycation

10.0

/10

Reviewed 3 day(s) ago

Suitable for staycation with family

See original

Find this review helpful?

E***i

8.4

/10

Reviewed 7 day(s) ago

First time staying here...friendly service. But the water wasn't hot at all. I complained, but no action was taken, so I was disappointed. The room was non-smoking, but it was so stuffy it made it hard to breathe. The food was decent. I'll reconsider staying here next time. Oh yeah, the towels, bedcover, and sheets were worn out, so it was probably time to get new ones.

See original

Find this review helpful?

S***i

8.8

/10

Reviewed 2 week(s) ago

The hotel staff was friendly, reservations were easy, and check-in and check-out were quick. It was very pleasant. There's a children's play area and massage chairs.

See original

Find this review helpful?

ARI W.

Business

9.1

/10

Reviewed 2 week(s) ago

Super strategic hotel, very spacious room, maybe just need deep cleaning and changing the room towels

See original

Find this review helpful?

ARI W.

Business

9.1

/10

Reviewed 2 week(s) ago

Super strategic hotel, very spacious room, maybe just need deep cleaning and changing the room towels

See original

Find this review helpful?

ARI W.

Business

9.1

/10

Reviewed 2 week(s) ago

Super strategic hotel, very spacious room, maybe just need deep cleaning and changing the room towels.

See original

Find this review helpful?

Meyta W.

Transit

9.7

/10

Reviewed 3 week(s) ago

The hotel is very comfortable, clean, fragrant, and has a warm ambience.

See original

Find this review helpful?

Accommodation's Reply

01 Sep 2025

Dear Ms. Meyta W., Thank you for choosing Tjokro Hotel and taking the time to share your experience. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review will also be useful for other guests when choosing accommodation at Tjokro Hotel Pekanbaru. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

p***h

8.2

/10

Reviewed 4 week(s) ago

Stayed on a weekend, it was quite cheap, I got 370k.. I also happened to be able to check in half an hour earlier than scheduled. The room was really good.. really good, there was a mini fridge in the room.. only at Maghrib the lights went out twice, it wasn't the hotel's fault, but the mitigation was not good enough and the room occupants were not informed by the hotel staff, even though what was being sold was hospitality.

See original

Find this review helpful?

Accommodation's Reply

01 Sep 2025

Dear Mr/Ms P*h, Thank you for choosing Tjokro Hotel and taking the time to share your experience. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review regarding the situation during the power outage is valuable input for us to improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

Leo A.

8.0

/10

Reviewed 7 week(s) ago

Recommended because it's located in the heart of the city center. Accessible everywhere is close.

See original

1 people find it helpful

Accommodation's Reply

07 Aug 2025

Dear Mr. Leo A., Thank you for choosing Tjokro Hotel and taking the time to share your experience. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review will also be useful for other guests when choosing accommodation at Tjokro Hotel Pekanbaru. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

v***a

Transit

6.8

/10

Reviewed 7 week(s) ago

I booked the Tjokro Hotel on my husband's recommendation for my mother, who had stayed there several times and was quite satisfied. However, this time, my mother was disappointed. She felt uncomfortable because the room was unclean and stuffy, and the bathroom had yellow or dirty water and no running water. Despite the location being quite close to the airport, I hope things improve in the future.

See original

Find this review helpful?

Accommodation's Reply

16 Aug 2025

Dear Ms. V*a, Thank you for choosing Tjokro Hotel and taking the time to share your parents' experience. We apologize for the inconvenience your parents experienced regarding the less than optimal cleanliness and the yellow and stagnant water. We will follow up with the relevant department to immediately address this so that similar incidents do not occur again in the future. We greatly appreciate your review and consider it a valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

Wahyu T.

9.7

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly, the service and comfort of the hotel is very good.

See original

Find this review helpful?

Accommodation's Reply

07 Aug 2025

Dear Mr. Wahyu T., Thank you for choosing Tjokro Hotel and taking the time to share your experience. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review will also be useful for other guests when choosing accommodation at Tjokro Hotel Pekanbaru. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

N***l

Transit

9.4

/10

Reviewed 9 week(s) ago

Their staff was friendly and so helpful during my stay, and there's also a shuttle to the airport too.

Find this review helpful?

Accommodation's Reply

01 Sep 2025

Dear Mr./Mrs. N***l, Thank you for choosing Tjokro Hotel Pekanbaru and take the time to review your stay with us. We truly appreciate your feedback. We look forward to seeing you again. Regards, Eny Dian L. Operation Manager

A***l

8.8

/10

Reviewed 9 week(s) ago

The AC is really hot in every different room

See original

Find this review helpful?

Accommodation's Reply

16 Aug 2025

Dear Mr./Ms. A*l, Thank you for choosing Tjokro Hotel and taking the time to share your experience. We apologize for the inconvenience you experienced regarding the suboptimal AC. We will follow up with the relevant department to address this immediately to prevent similar incidents from occurring again in the future. We greatly appreciate your review and consider it a valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

Uci Y.

8.5

/10

Reviewed 11 week(s) ago

Have stayed here twice. The hotel is clean and well maintained. The paint is still good. It's pleasant.

See original

Find this review helpful?

Accommodation's Reply

03 Jul 2025

Dear Ms. Uci Y. Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

A***N

Medical

9.1

/10

Reviewed 12 week(s) ago

The staff is friendly and the hotel is close to the airport.

See original

1 people find it helpful

Accommodation's Reply

03 Jul 2025

Dear Mr./Mrs. A*N, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

R***y

Business

8.2

/10

Reviewed 13 week(s) ago

The hotel is nice and can rest well, the staff is friendly and the room condition is very good.

See original

Find this review helpful?

Accommodation's Reply

03 Jul 2025

Dear Mr./Mrs. R*y, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

E***a

5.0

/10

Reviewed 13 week(s) ago

Disappointed, someone else booked it, not the person who made the booking.

See original

2 people find it helpful

E***a

5.0

/10

Reviewed 13 week(s) ago

Bad experience, why did someone else book it, not the person who made the booking?

See original

2 people find it helpful

X***r

Leisure

9.0

/10

Reviewed 14 week(s) ago

Comfortable and easy access, delicious breakfast food.

See original

1 people find it helpful

Accommodation's Reply

03 Jul 2025

Dear Mr./Mrs. X*r, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

A***i

Business

9.7

/10

Reviewed 15 week(s) ago

The parking lot is a bit small, but otherwise it's good.

See original

2 people find it helpful

Accommodation's Reply

03 Jul 2025

Dear Mr./Mrs. A*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.

See original

Number of reviews per page