Dear Valued Guest, Thank you for taking the time to write a review and share your stay experience with us. We are delighted to hear that our staff were friendly and welcoming, and that you were satisfied with the cleanliness, tidiness, and comfort of your room. However, we apologize for any inconvenience you experienced regarding the in-room amenities, such as the malfunctioning TV remote, broken air filter, leaking shower head, unstable WiFi connection, and the breakfast menu not meeting your expectations. Your feedback is very important to us, and we have forwarded it to the relevant team for immediate action and improvement. We are committed to continuously improving the quality of our facilities and services to provide guests with a better experience in the future. Thank you for your valuable feedback, and we hope to welcome you back again for an even better experience. Sincerely, The Management Team, Ion Bali Benoa Hotel