Swiss-Belinn Malang

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Overall Ratings & Reviews Swiss-Belinn Malang

Traveloka (14,523)
Other sources (122)
8.7
Very Good
From 14,523 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Swiss-Belinn Malang
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Staff Friendliness (219)
Distance to City Center (194)
Ambiance (187)
Bedroom (181)
Accessibility (171)
Hotel Area (168)
Surroundings (166)
Taste (155)
Bathroom (153)
Family Friendly (152)
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Traveler Reviews Swiss-Belinn Malang

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Customer reviews
V***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff is very friendly and helpful, highly recommended. Moreover, the location is strategic.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Elytha B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
We had a great time staying in this hotel, we love it 😍
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Accommodation's Reply
15 Jun 2026
Dear Mrs. Elytha B , Warmest greetings from Swiss-Belinn Malang. Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one. We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for. Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future. Warm regards, Swiss-Belinn Malang
e***a
icon-origin-TRAVELOKA
7.3
/10
Reviewed 1 week(s) ago
This time, I was in a pretty bad mood. I'd been calling the restaurant since 9:00 a.m. and no one answered. I'd also called the receptionist and been told to call the restaurant directly. Basically, I got a call back at 10:44 a.m. and was told to wait 15-30 minutes for my food, but it actually took an hour. I was in line until 11:50 a.m., when I was about to check out. zkzk
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Accommodation's Reply
15 Jun 2026
Dear e*a, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay, particularly the delayed phone calls and food orders. We understand this situation is very frustrating, especially when you had to wait until almost check-out time. This does not reflect the standard of service we strive to provide to all our guests. We have forwarded your feedback to the relevant team for evaluation and improvement, both in terms of answering phone calls and serving food, to prevent such incidents from happening again in the future. We apologize again for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Staying at the Swiss-Belinn Hotel is comfortable. It's strategically located, close to everything, and the mall makes finding food easy.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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M***s
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and informative. The location is very close to Brawijaya University.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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nurhamdani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Strategic location, comfortable rooms, ample parking, and adjacent to a mall. There's a family fishing area and it's next to a renowned campus.
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Accommodation's Reply
10 Jun 2026
Dear Mr. Nurhamdani, Sincerely, Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Staff is okay, everything is okay. Improve/maintain the quality.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
I was shocked by the clogged sink, so it felt dirty when I first arrived.
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Accommodation's Reply
04 Jun 2026
Dear Guests, This is Swissôtel Bellingmaran. Thank you very much for staying with us. We also appreciate you taking the time to leave a review. We sincerely apologize for the inconvenience caused by the clogged sink upon your arrival. We are deeply sorry that this made your stay unpleasant and damaged your first impression. We have forwarded your feedback to the relevant department and have instructed them to promptly inspect and repair the sink. We sincerely apologize for the inconvenience and will do our best to ensure a more satisfying stay for you on your next visit. Thank you. Swissôtel Bellingmaran
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Antonius
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The EV charging wall near the mall isn't working. The hotel should consider having a charging station for guests' EVs.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Swiss-Belinn Malang is pleased to inform you that we thank you for choosing Swiss-Belinn Malang as your accommodation. We also appreciate your feedback and comments. We apologize for any inconvenience you may have experienced regarding the electric vehicle charging facilities around the hotel. We greatly appreciate your suggestion about providing electric vehicle charging stations at the hotel and we will consider this feedback in future developments to better accommodate our guests using electric vehicles. We look forward to welcoming you back in the future. Sincerely, Swiss-Belinn Malang
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is quite comfortable, not too small.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Novi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
When I go to Malang, I like to stay here. It's close to the mall, food court, UB, and UM. The staff is friendly and helpful.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. Novi, Greetings from Hotel Belle Marin in Switzerland. Thank you very much for choosing Hotel Belle Marin as your accommodation. We hope that our services met your expectations. We sincerely appreciate your valuable feedback. Your feedback encourages us to continuously improve the quality of our services and to ensure that all our guests have a comfortable and satisfying stay. Thank you again, and we look forward to welcoming you back to Hotel Belle Marin in the future. Sincerely, Hotel Belle Marin (Switzerland)
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Y***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
A clean, comfortable hotel, close to the city, and affordable. So, give it a try if you're on holiday in Malang.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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SRI D. S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Stayed at this hotel twice. Still provides warmth for staying with family.
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Accommodation's Reply
03 Jun 2026
Dear Ms. Sri, From Swissôtel Belinne Malang: Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay. Thank you again, and we hope to welcome you back to Swissôtel Belinne Malang on your next visit. Sincerely, Swissôtel Belinne Malang
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Had an issue with my AC in the room, but the staff offered a room change, and it was a quick response. Very professional.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for the inconvenience you encountered with the air conditioning in your room. We are pleased to know that our team was able to respond promptly and arrange a room change for you. Your kind words about our staff's quick response and professionalism are greatly appreciated and will be shared with the team as encouragement. We look forward to welcoming you back for an even more comfortable stay in the future. Warm regards, Hotel Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Fun, strategic location
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Harianto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is nice... the bed is soft... it's really great
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude. Thank you for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to continuously improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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R***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Friendly service, food variety, but the taste is lacking.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Jos I. H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Suitable for business travel. Comfort room, clean and strategic location. Friendly staff and good breakfast for a 3-star hotel. Very nice and enjoy Malang.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Jos , Warmest greetings from Swiss-Belinn Malang. Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one. We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for. Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future. Warm regards, Swiss-Belinn Malang
r***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
Got a room near the elevator. The sound of the elevator reached the room. This is the first time I've been bothered by the sound of an elevator.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced due to the elevator noise in your room, which may have disturbed your comfort during your stay. This feedback is very important to us, and we will take it into consideration to improve the comfort of rooms near the elevator. For your next stay, we would be happy to assist you in finding a room that better suits your needs, subject to availability. Thank you for your trust in us. We hope to welcome you back again and provide you with an even more comfortable stay. Sincerely, The Hotel Management
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n***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The food is quite varied. Its strategic location, close to UB and the mall, makes it easy to find what you need during your stay.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Number of reviews per page
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