Monoloog Hotel Palembang

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8.2
Very Good
From 14,823 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.7

Location

8.4

Service and Facilites

8.2

People often mention about Monoloog Hotel Palembang
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Bedroom (77)
Ambiance (76)
Distance to City Center (75)
Staff Friendliness (69)
Bathroom (63)
Check-in/out Time (60)
Accessibility (59)
Wifi (53)
Hotel Area (53)
Room Space (49)
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Traveler Reviews Monoloog Hotel Palembang

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Customer reviews
H***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
It's enough for one family and the service is quite friendly, it's just a shame there's no laundry bag for our dirty clothes, hehe.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Monolook Hotel Palembang. We are delighted to hear that you found our hotel comfortable enough for your family and that you were pleased with the friendly service from our team. We also appreciate your suggestion regarding the availability of laundry bags in the rooms. We will take this feedback into consideration to improve our facilities and ensure all guests have a comfortable stay. We look forward to welcoming you and your family back to Monolook Hotel Palembang on your next visit. Sincerely, Monolook Hotel Palembang
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P***T
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I had a wonderful stay at Monoloog Hotel Palembang. The service from all the staff was excellent, friendly, and responsive throughout my stay.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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Tinus D.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
Stayed for 2 nights on business… comfortable, pleasant, and easy to access. However, please double-check the cleanliness of the bed (sheets).
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Accommodation's Reply
20 Jul 2026
Dear Mr. Tinus D, Thank you for choosing our hotel for your business trip and thank you for taking the time to write a review. We are pleased to hear that you felt comfortable during your stay and appreciated the convenient location of our hotel. However, we apologize for the comment regarding the cleanliness of the linens. This feedback is very valuable to us, and we will contact the housekeeping team immediately to ensure we pay more attention to the cleanliness and availability of the rooms. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Eve Fabrianti, Hotel Manager
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M Faried A.
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8.5
/10
Reviewed 3 week(s) ago
Clean and comfortable room. Close to food and LRT stations. Overall good. Thanks.
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Accommodation's Reply
18 Jul 2026
Dear Mr. Farid A., Thank you for your excellent rating of Monolux Palembang Hotel. We greatly appreciate your compliments. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, Eve Fabrianti, Hotel Manager
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V***a
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
I stayed here for 4 days and 3 nights. Overall, it was okay, except the AC wasn't working well during the day, probably because Palembang's weather is so hot.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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t***a
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9.7
/10
Reviewed 4 week(s) ago
I've booked many times offline and online, and Monolog Hotel is still the best 👌🏼
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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D***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The room was clean and comfortable. The AC was cold. The shower was top-notch. There was a smart TV for the kids' entertainment. The bed cover, however, had a few stains.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for choosing our hotel for your business trip and thank you for taking the time to write a review. We are pleased to hear that you were comfortable during your stay and appreciated our convenient location. However, we regret your comment regarding the cleanliness of the linens. This feedback is very valuable to us, and we will contact our housekeeping team immediately to ensure we pay more attention to the cleanliness and availability of your rooms. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Avi Fabrianti, Hotel Manager
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Miftahul J.
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10.0
/10
Reviewed 5 week(s) ago
Very effective here.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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F***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
The hotel was nice, not bad. The breakfast was lacking in variety, and the staff was lacking. They knocked on the door before check-out, and the mattress was a bit musty.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for choosing our hotel and taking the time to review your stay. We are delighted that you were satisfied with our services. However, we apologize for a few aspects that did not meet your expectations, particularly regarding the variety of breakfast options, the quality of service from our staff, and the inconvenience of the knocking on your room door before check-out. We will investigate these matters with the relevant departments to improve our service and communication with our guests. Regarding the unclean bedding, we apologize for the inconvenience. We will forward this feedback to the housekeeping department for investigation and improvement to ensure your greater comfort. We greatly appreciate your suggestions and feedback, which contribute to our improvement. We hope to have the opportunity to welcome you back again and provide you with an even better stay experience in the future. Sincerely, Eve Fabrianti, Hotel Manager
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Tri A. K. L.
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9.1
/10
Reviewed 7 week(s) ago
Great service and rooms.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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Verified Traveler
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9.1
/10
Reviewed 7 week(s) ago
The information and room service were very helpful, plus the food was good.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to provide the best service and a memorable stay for all guests. We look forward to welcoming you back on your next visit. Sincerely, AV Fabrianti, Hotel Manager
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Only brushed one tooth, the AC in room 402 was leaking, the bed should be replaced, and I didn't sleep well.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for taking the time to rate and review your stay at Monolook Hotel Palembang. We are delighted to hear that you were generally satisfied with your stay with us. We apologize for the inconvenience caused by the leaking air conditioning and the uncomfortable mattress. We have forwarded your feedback to our housekeeping and maintenance teams to investigate and repair the relevant issues immediately to ensure your comfort. Thank you for your valuable feedback. We hope to welcome you back again for an even more comfortable stay. Sincerely, AV Fabrianti, Hotel Manager
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l***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly hotel staff at check-in and check-out.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The security is not friendly and for all it is very okay.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very comfortable, highly recommended for business trips.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to provide the best service and a memorable stay for all guests. We look forward to welcoming you back on your next visit. Sincerely, AV Fabrianti, Hotel Manager
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M***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The receptionist was super friendly! I'll be back here again! How can I explain that friendliness? Hehe. Just book a room at Monoloog to experience the friendly service! Keep it up!
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Its amazing, 😍😍
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to provide the best service and a memorable stay for all guests. We look forward to welcoming you back on your next visit. Sincerely, AV Fabrianti, Hotel Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The CI/CO process is very fast and friendly.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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M***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Strategic location, in the middle of the city and also the hotel food is delicious and the price is mid-price, not too pricey.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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N***r
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Stayed 2 days then added 2 more days, satisfactory service, close to Alfa and Indomaret, delicious food, clean rooms, can check in at 1:30 pm, top, next time I go to Palembang I will stay here again
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your excellent rating of Monolog Hotel Palembang. We greatly appreciate your feedback. Such support motivates our entire team to strive for the best service and provide a memorable stay for all guests. We hope to welcome you back again in the future. Sincerely, AV Fabrianti, Hotel Manager
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Number of reviews per page
20
40