Overall Ratings & Reviews Hyatt Regency Guam

Amazing beach! Extremely kind and friendly staff. Very accommodating and helpful. Location is excellent, plenty of pools as well as a couple of slides for children. Close by is a great show called kårera, and if you’re up for some island adventures, then GuamAdventures will pick you up directly from the hotel.

Nice pools and easy beach access.

it was awesome, love it.

The bed was by far the most uncomfortable bed I’ve ever slept on at a hotel. The hotels next door had day beds out by the beach, but this resort did not. No music playing. I would not stay here again.

This was our first time to Guam. The Hyatt is a definite place to stay when visiting. The pools, view, and food is awesome

The staff was very nice the hotel was beautiful

The front desk personnel were very nice and helpful, I would definitely recommend to all my friends..

Nice hotel. We stayed here on a layover to Palau. They allowed us a late checkout at no charge. The hotel is about 15 minutes from the airport and they charge $150 round trip for the shuttle. It’s definitely excessive. The food in the restaurant was very good.

It’s a bit old, and is in need of new toilets. But overall an excellent family resort with children around 5 to 10 years old. Breakfast was crowded at times but otherwise sufficiently good. Pool is large and although a little tall for my son, it was perfect for little children with floating vests. Also the two water slides were fun. I brought a cheap water filter shower head that you can replace the original shower head with, as the water is a bit rough. Also I bought lots of water bottles and kept in the fridge as free bottles weren’t given every day. No need to buy sun screen at local store as they sell everything one needs at the hotel store.

The pools are great!

Great friendly service!! Especially thankful to Liezle in Housekeeping, James in Maintenance/Engineering, the Front Desk and Pool Towel attendants!! We will definitely return!! Thank you so much!!

Great service from all!

Best hotel with kids

supposedly given an "upgrade" only to know that we were thrown into a room beside a room ongoing renovation!!! cleaning of room wasn't even done at 3pm, we had to call so that room can be cleaned

Great customer service

Check in time is at 3:00. We came at 3:30pm however we were told room is not ready and we will be upgraded but we have to wait because the room is in progress of cleaning. So we agreed. We waited for one hour and a half before we got a room and it is not the room that we were told. Room was dusty. It has feathers of birds on the floor and has a cockroach.

The room was dirty and couldn’t get any better. You can’t tell from the pics but the bathroom is not closed off from the room. Had booked the room with the breakfast add-on, but the option disappears when you pay. Tried to contact the hotel to resolve it, but no response. The geyser fountain drowned out the ocean and the artificial frog noise was distracting.

I spent wonderful time during stay at this hotel. It was a convenient location from airport and there are many nice restaurants near hotel.

Housekeeping was terrible. Pool was dirty. Very limited dining options this time

Beautiful