Overall Ratings & Reviews Sheraton Bandung Hotel & Towers

Awesome, every time I go on holiday to Bandung I definitely come here

The atmosphere is comfortable and everything is ok even though the sound from the next room can still be heard if a small child is crying.

The best stay here with family. Great

Very comfortable, the atmosphere of the place and the food staff are all cool. Thank you

The breakfast food is delicious and the service is perfect and the staff are friendly… Overall, I am satisfied with my stay here.

The staff is very helpful and friendly.

the hotel is nice, the food is amazing...delicious the swimming pool is also nice...it just lacks a lift for those who are lazy

We were staying with our kids (2y and 1y). Everything was amazing. Clean room, delicious food, friendly staff and good location. Lots of amazing kids activities. One thing we suggest to improve though is the baby crib. It was a hard steel white crib. thanks Sheraton for your hospitality 🙏🏼

Good Place, Good ambience and Good Staff

Had an amazing stay overall. The staff are friendly and helpful, the room and the surroundings hotel are clean and comfortable. Food have a lot of variety and good taste.

Best place for staycation with a quiet, pretty ambience.

Would definitely stay here again for our upcoming trip to Bandung!

Great service from Sheraton, thank you Mr. Sandy, housekeeping staff who found my clutch that was left in the room when I checked out. Thank you also to Mbak Shasa, reservation staff who helped smooth the lost and found process. Hopefully there will be an award for Mr. Sandy for his honesty and dedication 🙏

I have stayed there many times

Good location and good service compared to other 5 star hotels. Some cons: - Toilet water does not drain fast. Floor is too flat so water pools. - Fitness equipment is all broken. - Small swimming pool.

Overall, I am very satisfied with my stay at Sheraton Bandung. From start to finish, the service was amazing. The staff are top-notch—they are friendly, attentive, and make me feel truly welcomed. I can say that this is a hotel with the most caring and warmest staff I have ever met in Bandung! The rooms are clean, fragrant, spacious, and very comfortable to rest in. The interior design is also elegant but still homey, making you feel very at home. Outdoor facilities such as the garden and swimming pool are also very well maintained. The garden is green, beautiful, and very quiet—perfect for a morning walk or just sitting around enjoying the atmosphere. The most enjoyable thing is that there is a children's pool with warm water—this is a big plus for families! Swimming in the morning while listening to the sound of insects and the cool breeze sweeping through the garden creates a serene and peaceful atmosphere. The children are happy, and the parents also relax. The natural nuances are really felt, making the morning a healing moment in itself. The main pool is also clean and refreshing, with a tropical and comfortable surrounding area design. The overall atmosphere of the hotel is very calm and peaceful, perfect for those who want to escape from the hustle and bustle of the city. The food is also no less satisfying! There are many variations of the menu, all delicious and well-prepared. From breakfast to dinner, there are always interesting and appetizing choices. Plus, the lobby area looks very grand and artistic—with a beautiful glass ceiling installation and tropical plant decorations that add an elegant and fresh impression. In short, the experience of staying here was really pleasant and satisfying. Highly recommended, and I will definitely come back here if I go to Bandung

honestly from all the 4 and 5 star hotels in bandung that we have ever visited. so far sheraton bandung is the hotel with the friendliest and most caring staff in bandung raya in our opinion. the standard room is quite spacious with a soft and wide bed. it's comfortable anyway. breakfast has a lot of variations plus it's delicious. overall very satisfied especially with the staff service. good job!!

Love the hotel, like in Bali, calm, quiet, complete, will be back here!

every time we go to Bandung, our family always book at Sheraton. and coincidentally I am also a member of Bonvoi Marriott, yesterday when I stayed I booked 2 rooms, 1 room got a good condition like on the usual visits, but when my room, the AC of the room I got was not cold and I had complained twice to call a technician but there was no result, it still felt not as cold as usual, the AC was quite comfortable but for us it was not cold enough so we complained at that time and it was immediately responded to but the technician came twice with no result, we are thinking about whether to choose Sheraton again for the next trip?

Thank you to Ibu Fanny & team, also Anita from Housekeeping for the hospitality and to ensure our stay is a great one, starting from the moment we check in until departure. We really enjoyed