8.6
Very Good
From 7,728 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about The Sultan Hotel & Residence Jakarta
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Staff Friendliness (66)
Bedroom (57)
Distance to City Center (54)
Room Space (54)
Bathroom (53)
Ambiance (49)
Surroundings (47)
Hotel Area (47)
Accessibility (44)
Taste (44)
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Traveler Reviews The Sultan Hotel & Residence Jakarta

Number of reviews per page
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40
Customer reviews
e***h
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 day(s) ago
old hotel needs renovation and maintenance
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F***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The room is still well maintained, clean, everything works well, the hotel staff is very friendly, this is the third time I have stayed here, because it is really this comfortable. 🙏💕
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e***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
All good, maybe the room facilities need to be updated, yesterday it was really hard to flush the toilet..
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Staying for 3 days 2 nights was a pleasant experience for my parents and children. The bed was soft and comfortable. The food variety was quite a lot and tasted good. My child always loves dim sum and chocolate muffins. The children's pool area is very limited but that's okay, because there is also a playground in the park. The hot water in the room is not hot, just lukewarm, warm enough for children to bathe. The staff are friendly. The cleaning service at the restaurant always greets you every day. Drinks in the room refrigerator are free compliments. Very close to GBK and JCC, just walking distance. Recepcionist Ms. Fany received us kindly and was very helpful with our room request which required a connecting door, until we got a free room upgrade. Food orders via ojol can be left at the receptionist. The downside is that access to the lobby is complicated and winding until you have to go through the dark and very quiet apartment basement. Overall staying here is pleasant. Will come back again.
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T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
This hotel is good to be relied on if there is an event at GBK, chose to stay here because it also participates in BTN Jakim. It's just that the quality of the hotel has dropped significantly since the last time I stayed. The shower and bathtub faucets are very loud, the TV in the room is difficult to operate, I even called room service, but the TV was down again in the morning. The variety of food has also dropped significantly in variety and taste. Hopefully it will improve soon, my favorite and mainstay hotel.
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Salahudin R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
An old five-star hotel that still maintains its service.
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Stevy C. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
strategic location, exiting the hotel you are immediately faced with Gelora Bung Karno, spacious, clean and comfortable rooms.
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1 people find it helpful
F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is very close to Blok M Square, the rooms provided are appropriate and the facilities are complete, the staff are friendly and kind.
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2 people find it helpful
E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Legend Hotel TTP is well maintained
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2 people find it helpful
P***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 4 week(s) ago
Like the distance is close to GBK, if you want to watch football, no hassle just choose to stay here. The hotel staff is friendly. Only the bathroom is a bit clogged, the exhaust fan does not turn on so it makes it uncomfortable especially after defecating, the smell takes a long time to disappear. tried to contact the technician several times but they didn't come. The AC is also not cold enough.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very comfortable, overall is good
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1 people find it helpful
trie a. k. i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
hotel access to GBK is very close. the room and hotel are clean. the food is very delicious even though the price is quite a lot per person (additional 2 children almost 500 thousand). unfortunately during the national team event, the breakfast place was very full. and the good thing is that it held Eid prayers and Friday prayers. helped check out at 1 because Friday prayers were first.
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1 people find it helpful
Hery Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Best hotels in Jakarta
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1 people find it helpful
W***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Recommendation for those looking for a central, strategic location, friendly staff and comfort.
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2 people find it helpful
0***q
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Big room, comfy bed, nice breakfast, very good tennis court.
1 people find it helpful
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The staff is friendly, the location is close to the concert venue.
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2 people find it helpful
Suzanna M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The sandals are also cute batik.. soo Indonesian.. really like it..
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1 people find it helpful
D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is not complicated. All facilities are there.
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2 people find it helpful
Syahefa K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Close to the concert location, just walking distance
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Good service, close to the concert location
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1 people find it helpful
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