Overall Ratings & Reviews JW Marriott Hotel Surabaya

The best and most strategic, also friendly service

The breakfast restaurant staff are very friendly, everyone is very helpful, I really like it, it's the best 👍🏻🫶🏻🥰

JW Marriott is the best hotel in Surabaya I ever came to, the pool is big, and my kids love to swim. The hotel is family friendly 😘

The best hotel in town... The food is delicious

The staff is super friendly, especially the housekeeping department, they even organize my things based on the color. Thank you very much

Nice, nice, my kids like it...

All the staff on duty were very friendly, always greeting customers whenever they passed. The receptionist, Ami (Mrs. Sri), was very friendly and helpful. The hotel grounds, including the rooms, elevators, garden and pool area, and lobby, were very clean and well-maintained. Please maintain this excellent service, it's outstanding.

Staying at JW Marriott was very comfortable, the service was friendly, especially the food was delicious.

Thanks JW Marriott. I’m sure I will be back again. 🙏🏼☺️

The hotel is strategically located... Makes it easy to find what you need.

Everything was good but pls improved the gym tools/the equipment seems like too old I even never seen that in the other gym studio. This is only for the gym equipment except treadmills machines. But overall very nice

Great location, friendly staff (even though I'm not Caucasian, I drive a car that's commonplace, carrying Indomaret plastic bags left and right, but the staff are still super friendly)

A very pleasant stay...

Best in all services and super friendly.

Hotel staff is friendly, rooms are clean

It's not wrong to choose JW Marriott, in the midst of such tight competition, it can still maintain its 5-star class, from the service, facilities, and food, nothing has changed. best 5 star hotel

The food is very delicious. Varied. The best. Spacious room. Friendly staff. Helpful. Thanks Marriot

Nice and clean hotel, great location too.

the staff is very friendly and helpful when I will extend, the location of the swimming pool is very pleasant in the afternoon towards evening, the breakfast menu is very varied and tasty 👍, the room is spacious and clean, oh yes if you want to go to Tunjungan Mall there is also a hotel car that picks up and drops you off every hour.

Always gives a comfortable and good impression.