Overall Ratings & Reviews Aston Kupang Hotel & Convention Center

Dear guest, Thank you very much for your valuable review. We are very happy that we were able to provide you with excellent service. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Best regards. Tommy A., Front Office Manager

Dear guest, Thank you very much for your valuable review. We are very happy that we were able to provide you with excellent service. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Best regards. Tommy A., Front Office Manager

Dear Ms. Meldyanti, Thank you very much for your valuable review. We are proud to have served you and your family so well and hope to consistently provide the best service to our hotel guests. We sincerely hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Guest, Thank you very much for your valuable review. We are proud to have served you so well and hope to consistently provide the best service to our hotel guests. We sincerely hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Mrs. Geriana, Thank you very much for your valuable review. We are proud to have served you and your family so well and hope to consistently provide the best service to our hotel guests. We sincerely hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Mr. Ketut, Thank you very much for your valuable review. We are proud to have provided a comfortable stay for you and hope to consistently provide the best service to our guests. We sincerely hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Mr. Jim, Thank you very much for your valuable review. On behalf of the management, we apologize for the inconvenience caused by the hot water not working properly. Currently, maintenance is being carried out due to calcification that is causing the hot water supply to the rooms to not function properly. We will continue to work to ensure everything can function normally again as soon as possible. And we hope to see you again on your next visit to enjoy an even more pleasant experience. Best wishes for health and success always. Warm regards. Tommy A. Front Office Manager

Dear Guest, Thank you very much for your valuable feedback. We are very sorry for the inconvenience during your stay regarding the hot water didn't work properly. We have done a lot of things to fix it & we hope it's getting better soon. We are waiting for your next visit to have more beautiful experience with us. See you & stay healthy. Warmest regards, Tommy A. Front Office Manager

Dear Mr. Umar, Thank you very much for your valuable review. On behalf of the management, we apologize for the inconvenience caused by the hot water not working properly. Currently, maintenance is being carried out due to calcification that is causing the hot water supply to the rooms to not function properly. We will continue to strive to ensure everything can function normally again as soon as possible. And we hope to see you again on your next visit to enjoy an even more pleasant experience. Best wishes for health and success always. Warm regards. Tommy A. Front Office Manager

Dear Valued Guest, Thank you very much for your valuable review. We, on behalf of the management, apologize for the discrepancy in your room reservation. We would like to inform you that every OTA booking will be adjusted to the room type requested, but the bed type will be adjusted to the current availability. We will accommodate every request if it is available. Therefore, we apologize that if occupancy is full, sometimes we cannot accommodate your request. We will continue to strive to meet every guest's needs so that guests feel comfortable staying at Aston Kupang. We hope to see you again on your next visit to enjoy an even more enjoyable experience. Best wishes for health and success. Warm regards. Tommy A. Front Office Manager

Dear Mr. Benny, Thank you very much for your valuable review. We are very pleased with your review and are motivated to continue providing the best service to each of our guests. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear guest, Thank you very much for your valuable feedback. We are very happy to have such a wonderful feedback. And we are thrilled to give the best service to our guest. We are waiting for your next visit to have more beautiful experiences with us.See you & stay healthy. Warmest regards, Tommy A. Front Office Manager

Dear Valued Guest, Thank you very much for your valuable review. We are very pleased with your review and are motivated to continue providing the best service to each of our guests. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Pak Wayan, Thank you very much for your valuable feedback. We are very happy to have such a wonderful feedback. And we are thrilled to give the best service to our guest. We are waiting for your next visit to have more beautiful experiences with us.See you & stay healthy. Warmest regards, Tommy A. Front Office Manager

Dear guest, Thank you very much for your valuable review. We, on behalf of the management, apologize for the inconvenience caused by the loud noises upstairs. We have coordinated with the security team to conduct routine patrols every hour to monitor for any activity as described above. We have also coordinated with the HK team to always inform the FO team if there is any noise in the room for immediate follow-up. This is to prevent incidents like the one above from happening again in the future. We sincerely hope to see you again on your next visit to enjoy an even more enjoyable experience. Best wishes for good health and success. Warm regards. Tommy A. Front Office Manager

Dear Guest, Thank you very much for your valuable review. On behalf of the management, we apologize for the inconvenience caused by the poor water pressure in the room. The engineering team has taken several actions regarding this issue, including routine maintenance in each room. The high levels of limescale caused blockages in the pipes. Coordination between the engineering and housekeeping teams is being improved regarding room maintenance to prevent incidents like this from happening again. We look forward to seeing you again on your next visit. Best wishes for continued health and success. Best regards. Tommy A., Front Office Manager

Dear Eliane, Thank you very much for your valuable review. We are delighted with your assessment and will continue to provide the best service to each of our guests. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Guest, Thank you very much for your valuable review. We are delighted with your assessment and will continue to provide the best service to each of our guests. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager

Dear Mr. Servatius, Thank you very much for your valuable review. We are delighted with your assessment and will continue to provide the best service to each of our guests. We hope to see you again on your next visit for an even more enjoyable experience. Best wishes for continued health and success. Warm regards. Tommy A., Front Office Manager