The service is top notch, I felt like a king for a day 😆, I ate 3 times a day, I was forbidden from being hungry.

Perfect, love it. I'll come back soon!!

Very satisfied, will come back here again. All the staff are friendly, we were served very well. The room was very comfortable, the food was delicious and varied. The hotel facilities are also complete. I really liked the club lounge facilities 🫶🏻

Best location in city centre, but when I arrived the room was still not ready. The hotel only gave drinks as a compliment.

The room is spacious. The staff at the check-in counter are friendly. These two comments: 1. The room is to be stayed by 2 persons, however, everything prepared was only for 1 (the dental kit, bathrobe). When asked for more, they sent only 1 and it took very long. 2. The WhatsApp of the reservation team takes very long to apply. 3. The food taste doesn’t meet 5-star.

Very impressive. Top hotel service for the price.

High quality hotel.. best service.. enjoyed staying there.

So happy stayed in this hotel.

Excellent service, old but gold. I'll definitely be back. I was impressed with the service from the engineer. I called at 1 a.m. to replace the TV, and two people came with a new one. The only problem is, why isn't the AC in the room very cold? It seems like some savings were made in the control room. Asia Restaurant hasn't made any significant changes to its menu; the taste is perfect.

Stayed with family, the service was very good, the bf was delicious and had many variations.

Its nice display, many variety food but waiter/ess can't handle customers. The noodle chef can't handle orders.

The staff was very helpful and friendly, the bed was very comfortable, the breakfast was quite varied and the taste was also quite good.

Top-notch hospitality, and a remarkable stay! Love everything about this hotel except their bath amenities.

The hotel and the room are really cool.. Very impressive experience..

It is very unfortunate that I, as a repeat guest at this hotel, had to receive bad service when I stayed this time. The waiter on duty at the Lounge, named Deri Saputra, did not do his job professionally. He was not friendly and gave me a messy coffee when I had breakfast at the lounge.

For this price, it's absolutely worth it. An unforgettable stay. The food is delicious, the service is top-notch. The staff is responsive, friendly, and serve you wholeheartedly. The room is large and classic, but clean, with no dust or dirt at all. Very immaculate for a 20-year-old room. The best feature is the two king-size beds in the non-suite room and the bathtub with a large window. This is very rare, perhaps the only one at this price. The TV is large, but unfortunately, it can't be cast from a laptop or phone. Perhaps this is a suggestion for management to upgrade the infotainment system in the room. Overall, it was a very pleasant stay that far exceeded my expectations for a reasonable price!

Thank you to the hotel team for preparing a welcome greeting in the room for my son who just had his birthday. Definitely, we will come again.

Great staycation and having good food there, thanks Ritz

The smell on the 10th floor gallery was unbearable. The knowledge and skill to prepare drinks at the main bar downstairs was disappointing, and finally, the pool usage hours and facilities were not Ritz standard according to me.

Nice hotel for stay, thumbs up 👍