Overall Ratings & Reviews Febri's Hotel & Spa

Thank you for staying at our hotel and writing a review. 2 separate bookings were made by guest a/n h*y for 2 Superior rooms for one night (May 24-25, 2025). Then 1 more booking was made for 1 Standard room for one night (May 25-26, 2025). The hotel received the 3 bookings from another online platform. On May 24, at around 2 pm, the guest came to check-in and asked for a room next to the ground floor. After checking the reservation correspondent, it turned out that the request for a lower floor had been answered UNCONFIRMED (because all rooms on the lower floor had been sold out since the booking was made). The guest was disappointed and angry even though he had been shown the reply email from the Reservation office that his request (for a lower room) could not be granted. Finally, the Receptionist took the initiative to move the guest to a room closer to the elevator to facilitate mobility in and out of the room; This effort was made after successfully moving several other guests (namely 2 Superior rooms with adjacent locations next to each other next to the elevator). After the guest registration was completed, the guest said that they also had an additional booking for another night for the next day but for only 1 room because the flight departure was at night. After checking, it turned out that this additional booking was made with a Standard room type (not Superior). The receptionist explained that all Standard rooms are located behind the Superior building (back pool) and the booking had been confirmed on the ground floor according to their request. Unfortunately, the guest did not accept this and got angry again while stating that they were not willing to move to the back room even though they knew that the type of room for this third booking was different from the first + second bookings. Considering that this additional booking was only used until 7 pm and paid in full for one night, the receptionist gave a free upgrade from a Standard room to a Superior room for free). The receptionist informed that the room for this additional booking was room number 1310 and the guest said OK. Then the porter carried the suitcases and escorted the guest to room 1309 + 1310. On the morning of May 25, the Receptionist told the guest that room 1309 had to be vacated no later than 12 noon because it had been booked by another guest (considering that the room that was extended was room number 1310 only). The guest said: "YES, at 12 o'clock I will return the room key to be returned after the suitcases are moved." Around 11.30 it turned out that the guest had moved his own suitcases from room 1310 to room 1309 (not the other way around). The Housekeeping who cleaned the room had said that the room that was extended was room number 1310 (not 1309) but the guest refused to listen and even went to Reception to return the key to room 1310. After being told that the room key that should have been returned was number 1309, the guest said he did not pay attention to his room number and went back up to his room (bringing the key to number 1310). The receptionist said to call if housekeeping assistance was needed. Since the guest did not call, we assumed that the suitcases that had been collected in room 1309 would be moved back to room 1310 without housekeeping assistance. Not long after, the guest returned to the reception while angrily stating that he did not want to move to room 1310 on the grounds that it was old, "I can't remember the room number. I don't want to move." Fortunately, another guest who had booked room 1309 was willing to be moved to another room for one night and only occupied room 1309 after it was cleaned.

Thank you for staying at Febri's and writing a review. The TV in the room has 40 channels: 10 national channels and 30 international channels (12 in English). Although there is no HBO, one of the available channels is Warner Bros. (the old cinema channel). Breakfast at Febri's is a set menu which currently has 9 types of choices (2 English Breakfasts, 2 American Breakfasts, 2 Indonesian Breakfasts, 2 Vegetarians and breakfast for children).

Thank you for staying at Febri's Hotel with a positive review. We are glad that Ms. Zuroida was pleased to spend the holidays with us. We look forward to the arrival of Mrs. Zuroida and her family on another occasion.