Dear D*y, Thank you for taking the time to share your experience during your stay at Hotel Santika Cirebon. We apologize for the inconvenience you experienced regarding the air conditioning system in your room. Your feedback is very valuable to us, and we have now forwarded it to the engineering team to be followed up so that the AC control system, both using remote and wall panels, can function optimally and not confuse guests. We understand how important it is to have a comfortable rest after a day of activities, and we deeply regret that the experience has not met your expectations. We hope to welcome you back on another occasion with better service. Best regards, Santika Cirebon