This is my honest review as a guest at Mutiara Hotel on April 11-12, 2026. Starting from the arrival, the check-in process was very fast and easy, no need to wait. I got a room that was considered old but quite comfortable. The room was quite spacious and had a large bed for 2 people. There was a TV whose channels could still be enjoyed while lying down. The AC was cold, maybe because the AC was old / old. But because we stayed in Bandung, it was helped by the air that was still cool. Then the bathroom was also still old, so it was less aesthetic hehe but everything functioned normally and well. Amenities: toothbrush and small toothpaste got 2, toilet paper was full. Towels were not available at first and WA to RCP was slow to respond, but when I went down to RCP they immediately gave me one, it was safe. Wifi can also be asked to the staff, and the network is quite good. Then there is an open cupboard to put suitcases / bags and some clothes can be hung. There is a water heater and glasses too, complete with coffee, tea and sugar sachets. There is also a dressing table complete with plug holes so you can do your makeup and hair to the max. Overall, the room was comfortable. The swimming pool was also comfortable, and it was open from morning until late afternoon—great.
The location is perfect, with easy walking distance to everything.
Check-out was also easy, and the best part was that the hotel accepted luggage storage after check-out. This was very thoughtful and helpful for those of us who wanted to walk around and buy souvenirs before returning home, without the hassle of carrying a huge backpack or suitcase. Love it!
I'd definitely book a repeat stay here. Thanks...