Overall Ratings & Reviews B&B HOTEL MARSEILLE La Valentine Saint-Menet

We asked so many times for extra pillows but still did not receive in our room the desk allways closed every time would not stay there again because poor service

We arrived late that evening, and there was nobody on duty, we had to put a security code into a keypad to gain access. We then had to find our room and then input the security code again. The disappointing thing about this is that the room was quite dirty, we took a photograph of this and we provided this to the owner in the morning via an email from the receptionist as she could not get hold of the owner. We have sent that email twice and not had any response from the owner. We included the photograph to prove our point , but they were not interested in any compensation for the dirtiness. We also reported this to Expedia, who contacted the owner or more than one occasion who refused to provide any compensation, even though they had a copy of the photograph clearly detailing the dirtiness.

Just simple hôtel 2star

Friendly staff. Very basic installations. Functional.

The staff were great- very helpful and polite!

Air conditioning is not working. staff polite.

The aircon was not working at any time. The staff did not clean the room even once in 3 days. The breakfast was kept bear minimum to discourage guests from taking interest in food.

We had problem to check-in late night. No reception to help or inform us to use the automatic check-in. The system ask for reservation code, but didn't approve the code that I get from Expedia. So, I tried to reserve and pay again, and then claim about the second payment, but it wasn't any room for that night! At last after sometimes security came. I told him about our problem and he found our reservation and gave me the printed documents with the code to enter the room and parking. It was a small, but very clean room, like new. Very calm area. Also, tomorrow morning when we wanted to check-out, the reception was there and helped us. If you prefer to check-in with the reception, like me, you should be there in their working time hours ...

There is now receptionist and the front desk was closed early. I tried to check in by my self at the automated machine but I didn't have the hotel's reservation number because I booked with expedia, so I only had expedia's itenerary number witch is not accepted by the machine. I got stoked in the parking lot, because you need a room code to unlock the gate. But they do not give that number before check in, so tou have to stay away from the parking before checking in other wise you have to call the secutity guy. The security guy took 10 minute to respond as he was busy playing with his phone. Finaly, the room smells cigarette and humidity, beds are not confortable. I do not recommande this BnB hotel.

Hotel was clean, quiet, good bed. Was a good restaurant for dinner next door

Brand new and roomy with good value. So many good factors; convenience, price point, service overall with no downside. B&B offers a great overall value pact with no competition. I must admit, if you travel for any reason , particularly with a car, there are no other good choices !

I couldn’t check in with themachine so i had to buy another room .. i wrote a message to the hotel to refund the money but i dont have any reply yet and its already passed 3 days

The receptionist was very helpful. Provided change for the coffee vending machine and even a hair dryer. Free parking on site was great as well.

Hôtel assez calme avec parking et restaurant à côté.

Très bon accueil. Tout le personnel est très disponible et serviable. Très bon rapport qualité prix.

Pour commencer le code de réservation délivré par Hôtel.com ne fonctionnait pas ; j’ai dû solliciter le service de l’hôtel pour obtenir mon code d’accès à la chambre… le tout à 23h ! Pas top. La chambre sentait la cigarette à notre arrivée et la salle de bain pas super bien nettoyée. Je n’y reviendrai pas !

Gutes Stay-Over Hotel. War praktisch und gut gelegen. In der Dusche hätten alle Haare von den Vorgängern entfernt werden können, aber sonst alles easy.

Ok

Service idéal. Tres bon accueil, arrangeant, efficace. Chambre spacieuse et confortable. Litterie nikel. Douche avec de la pression. Dommage car trous dans les draps et serviettes tachées légèrement. Mais remplacees sur demande. Sol pas nikel. Des lampes avec ampoules non fonctionnelles. Parking tres pratique Hotel tres calme. Bon wifi

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