7.8
Pleasant
From 255 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.5

Meal

7.6

Location

8.0

Service and Facilites

7.7

People often mention about 3 Berastagi Hotel
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Ambiance (2)
Bathroom (2)
Family Friendly (1)
Wifi (1)
Check-in/out Time (1)
Soundproof (1)
Bedroom (1)
Hotel Area (1)
Taste (1)
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Traveler Reviews 3 Berastagi Hotel

Number of reviews per page
20
40
Customer reviews
h***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 41 week(s) ago
Not good enough. When I wanted to check in at 22.00 WIB, the room was not yet available.
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3 people find it helpful
citra M.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 43 week(s) ago
Not recommended to stay. Hot water is off. Dirty bed cover. Small water.
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 43 week(s) ago
Even though I ordered a suite room, the door handle to the room was broken, the bathroom door was also broken and couldn't be locked. The bed cover was dirty, not soundproof (the sound of the highway horn could be heard clearly), the hot water didn't work, there were lots of mosquitoes, the wifi was really slow, I wanted to order breakfast but the hotel cafe only opens at 9 or 10 * why? This is for breakfast, not lunch :), parking access is very risky (very steep and there is no space to the highway). Sorry to say, worst hotel ever! As input for the owner, please do Quality Control regularly.
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1 people find it helpful
Muhamad J.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 63 week(s) ago
Nyaman, luas, ramah, dan sejuk.
2 people find it helpful
Hwang P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 65 week(s) ago
Foto yang tertera berbeda dengan kamar aslinya, lebih sempit. Tapi its ok stafnya ramah. Ada teras luas dengan bangku dan meja, jadi enak buat nyantai gak perlu di kamar terus. Untuk orang yang sensitif ada sedikit bau apek.
1 people find it helpful
Rani W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 93 week(s) ago
Lokasi dekat dengan Tugu berastagi dan pusan makanan. Suasana sejuk juga. Asri. Walaupun di pinggir jalan. Tapi saya nyaman masih merasa keheningan.
6 people find it helpful
Irwan T. P.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 101 week(s) ago
The standard one costs 220 thousand, like Oyo, costs 50 thousand.
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3 people find it helpful
Muhammad R.
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8.5
/10
Reviewed 108 week(s) ago
Car parking is rather difficult because you have to go up a narrow raon incline.
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2 people find it helpful
Rindy A. P.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 129 week(s) ago
Keluhan yang sama dengan komen-komen sebelumnya. Masalah air di hotel itu sangat parah! Tamu yang pengen buang air di malam hari, tidak bisa dikarenakan air yang dimatikan dari pihak hotel. Dan tamu disuruh untuk nahan buang air sampe keesokan paginya dikarenakan air telah dimatikan dari pihak hotel. Dan kata salah satu karyawan hotel, itu sudah jadi peraturan dari pihak hotel untuk matikan air di malam hari. Bayar kamar hotel sampe 500-an ribu tapi fasilitas yang di dapat kayak nginap di gubuk 100-an ribu! Cukup sekali & terakhir kalinya nginap di situ. Habis tuh bye!
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7 people find it helpful
Rosalina H.
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9.4
/10
Reviewed 131 week(s) ago
Low cost, thus we managed our expectations. Thank God for Indo Maret/Alfa Mart stores nearby. The hotel staff helped buying things we needed: Toilet paper, drinks & breakfast supplies. We rented a car & driver to go places and came home very tired; Could fall asleep fast, despite the noise from busy traffic on the street. Found a cheap laundry place also nearby. It was a good experience for 25 year old minds. Need to save money.
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Accommodation's Reply
09 Jan 2023
Thank you mother, we are very happy to be able to serve you as our guest, we apologize if there are mistakes and deficiencies in the service we provide, see you next time mother, may God always protect us, and be given abundant health
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Kumbet N.
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5.6
/10
Reviewed 132 week(s) ago
Smell. Dirty. Hot water faucet is not smooth. No tv remote.
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4 people find it helpful
Yusaini b. m.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 134 week(s) ago
Utilities problem. Tempat berhantu.
2 people find it helpful
Willy C.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 141 week(s) ago
•The room does not match the one in the photo. •The paint in the room is worn out. •The curtain pole next door (falls off) •The sink glass is a little broken (cobel) •The hot water cannot be used. •The place is dark (horror) •The rooms are not soundproof. •Room availability: Dirty examples (towels, bed linen). Nb: if you want to stay at this hotel, never eat at the restaurant next to the hotel because the food provided is not worth it (not worth it). Hopefully this review will help friends who want to stay at the hotel / newcomers really hope that this hotel will improve its cleanliness and hotel quality. We really hope the photos are in accordance with the current situation.
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4 people find it helpful
MITHA H.
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6.0
/10
Reviewed 163 week(s) ago
The receptionist is impolite and not recommended.
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4 people find it helpful
Endang R.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 165 week(s) ago
Clean rooms n smooth wifi. But the electricity would not come and the hot water wouldn't work either. So at night I shiver with cold.
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4 people find it helpful
Almi S. D.
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5.9
/10
Reviewed 176 week(s) ago
Couldn't sleep because of cold and karaoke noise.
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1 people find it helpful
Azhar R.
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6.1
/10
Reviewed 179 week(s) ago
Location is good. Room services and facilities are too ordinary, not according to the price.
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3 people find it helpful
Desy W.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 179 week(s) ago
Air panas nya tidak ada. Airnya juga kadang ada kadang gak ada. Kamar serta kasur bantal nya tidak bersih (kotor) dan banyak bercak-bercak. Serta tv nya tidak berfungsi. Menurut saya tidak nyaman.
4 people find it helpful
Desy W.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 179 week(s) ago
Air panas nya tidak ada. Airnya juga kadang ada kadang gak ada. Kamar serta kasur bantal nya tidak bersih (kotor) dan banyak bercak-bercak. Serta tv nya tidak berfungsi. Menurut saya tidak nyaman.
1 people find it helpful
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Isaac W. S. p.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 199 week(s) ago
The rooms are dirty, there is no water, the rooms are small. Like an inn. Worse, there is no water. Not at all recommend for this hotel. Sorry sorry. Yes, it's cheap, but don't destroy the facilities.
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3 people find it helpful
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