This was one of the worst hotel experiences I have had in years of international travel. We had a prepaid booking and arrived late in the evening, only to be denied check-in because I did not have my passport with me. My passport was accidentally left at my brother’s place, two hours away, but my husband had his passport and I presented a driver’s license with photo, which is a government-issued ID accepted worldwide. If this hotel has a strict policy requiring passports for every guest, that should be clearly communicated in the booking confirmation or pre-arrival emails. It was never mentioned anywhere. You cannot enforce a hidden policy on tired guests at night and leave them stranded. What made this situation far worse was the horribly rude and unprofessional behavior of the receptionist (a lady at the front desk). Instead of handling the situation with basic courtesy or empathy, she coldly suggested that my husband could go to the room while I stayed in the lobby. That is not just unreasonable — it is humiliating. Hotels.com contacted the property directly to help resolve the issue, yet her attitude remained unchanged and dismissive. Even if the hotel chose to stick to its policy, there is a respectful way to decline guests. This was not it. I have traveled to over a dozen countries and visited the UAE 7–8 times, and I have never encountered this level of hostility and lack of basic hospitality at any hotel.

Clean room. Staff helpful and bar service excellent

Fantastic place with very helpful and efficient staff. Room was spacious and great value for money. The area in which the hotel is situated is a bit far from the main tourist sites but worth it.

Friendly, efficient and helpful staff on reception. The pool staff, restaurant and cleaners were very polite. On arrival there were some unsightly marks around the bathroom that needed cleaning, the curtains were damaged as was the sink plug. We found the bed and pillows a bit hard and uncomfortable and on reflection we would have preferred a location closer to the beaches as its very difficult to walk in Dubai because of the traffic and huge distances. But the pool area was great and overall it was excellent value for money

Well, it was not expected based on what i saw from the pictures. The all services could have been a lot better. We reserved a room for three people but what they gave me was a very small room which was really difficult to stay... Also the treatment of manager was a lot imploite and he was not at all kind. Evert day they woudn't clean our room completely. Sometimes a towel missed, sometimes a toothbrush missed and etc... Also, the diversity of breakfast was nothing, i can say we could only eat eges, That's it I DO NOT recommend this hotel at all

The friendly and helpful staff to name the few Daniel in tours and travel and front desk personnel and housekeeping.We enjoyed our stay we will recommend this property to our family and friends.

Stayed at Grayton for 4 -5 days, Situated in Deira, very busy area shopping and business. Great area for exposing the Gold, Perfune and Spice Souk. Much cheaper to live than around JBR and the Palm if you want to spend more time in Dubai and discover other areas. Lovely hotel, good gym and Pool area. Spa is good also for massage. Food is good. Staff and service good also.

Nice, specious and clean room.

Overall an excellent hotel. It have the impression of being an epic place when it opened but had taken its eye off the ball slightly with various bits and pieces no longer working as they should, but nothing major and had other things going for it such as location, room size and design. Bar on ground floor was friendly and underused. Breakfasts there was buffet and good quality and selection for all tastes east and west

Had a little trouble at first with the air conditioning, not getting cold, but once the room was changed, everything was OK. Received some hard and chewy fish and chips from the restaurant which they refused to credit. Other than that, it was a good stay.

Good for a quick 1-2 days Dubai visit, not for longer stay

First day was terrible. AC and cleanliness issues in my room but the management resolved them within 24 hours. The hotel needs to change the tettered towels and sheets.

Excellent staff and great rooms for a very reasonable price. Great breakfast.

Great!

Beautiful hotel and Amazing Staff

The internet was terrible. The hotel itself isn’t bad.

We enjoyed staying at this Hotel. Good food and nice service. Good spread of B/F. Overall I recommend travellers for this hotel.

Nice place. This is the 2nd time that I check in.

Everything

Great location. Attentive staff. Good rooms. No view from the hotel/rooms.