Overall Ratings & Reviews Rumduol Grand Hotel

Terrible. Not able to book a room. View in the image of a very large room, divided into good proportions When he arrived he asked the staff to tell Images do not update, like deceiving one another. Book 5 people plus extra bed. There are just 4 people to sleep. Question and answer, no. 5 sleeping rooms Although the extra bed has been collected Worst. Not found anywhere. Terrible. Poor service. Poor staff. Pity for money.

The staff was confused about checking for my order. So that the check-in process becomes a little long. Anyway, I ordered 4 superior rooms and I have paid before I arrived at the hotel. After I came to the hotel, the hotel told me that for the superior room I ordered, there were only 2 for the double bet. And after that they offered me 2 twin rooms instead. Frankly disappointed, I just wanted to do it, ok I accept. Then I and my friends quickly went to their rooms with the key that had been given by the hotel. I got room number 802. The room was clean, I found no charger for the charger in my room, when I went out to go out to eat with friends, I found out that the room I was in had a hole. Soon after that I told the hotel by showing evidence of photos of the room door. The hotel said "we will close it so it doesn't look like that" well then I left the hotel and briefly at 2 am I returned to the hotel, it turns out the hole in the room that I had told the hotel and the hotel wanted to close the hole , all just an excuse and not followed up. The door remained hollow and left just like that. Suggestions from me, the hotel that I stayed was good. For a relatively affordable price. However in the future, please pay attention to the condition of the room before guests arrive or occupy the room. For future mobile cas plugs, please provide. Because that's the most important. And please learn how to check guest booking numbers carefully and quickly so that guests do not wait long for the check-in process. Just like that, my story last night stayed at the hotel. Yes ... it's ok with that kind of budget. How affordable and you could say the quality of the hotel should be good but please pay more attention in the future. Thank you and apologize if there are complaints that I experienced while staying overnight at the hotel.

Next time for booking, please check and confirm before the guest arrives. To be quick for the check-in process, thank you.