6.7
Pleasant
From 206 reviews
Provided by travelers on
Cleanliness

6.5

Room Comfort

6.5

Meal

6.9

Location

6.9

Service and Facilites

6.6

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Traveler Reviews OYO 789 Pelangi Guest House

Number of reviews per page
20
40
Customer reviews
Rachel O. L.
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4.8
/10
Reviewed 107 week(s) ago
Just entered, already asked for additional money outside the application. Surprisingly, there is no exact estimate of the shortage/difference between offline and online prices. The ladies who take care of it are also mean, it's not clear to give information and so on. Room conditions are not suitable for living. The air conditioner is hot, the blankets and sheets are dirty with blood stains. Westafel broken dusty. It's better not to message / booking.
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3 people find it helpful
Tommy N.
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4.8
/10
Reviewed 116 week(s) ago
1. Does not match the photos, dirty place. 2. Asked for an additional 150 thousand. 3. TV can't. 4. The air conditioner is not cold like a fan. 5. Access to open and close the door is complicated, you have to finger the guard, I imagine that when you want to buy food, you have to look for the guard first.
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3 people find it helpful
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darsono
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6.0
/10
Reviewed 118 week(s) ago
Not suitable to be photographed. The point is just this once.
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Rul
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4.8
/10
Reviewed 133 week(s) ago
For those who haven't been here, it's better not to try it, just look for something else, afraid that you will regret like me, the air conditioner doesn't work, the TV doesn't work, the bathroom is dirty, there are towels from other guests in the bathroom, the room is stuffy, I wanted to spend the night, until immediately check out that very minute, the room does not meet the room criteria, it's better, don't come here.
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4 people find it helpful
Adek Isnaini Nugroho
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5.1
/10
Reviewed 163 week(s) ago
Suddenly told to pay an additional 50 thousand with the reason that the application price was immediately different, the air conditioner was not cold, the room was not clean, the staff was not friendly.
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3 people find it helpful
Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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Olo Sardo Taruli Simamora
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5.4
/10
Reviewed 166 week(s) ago
When he got there, he asked for another 50 thousand, he said the price of the application was different from the original, the bathroom was dirty with lots of hair.
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4 people find it helpful
Accommodation's Reply
30 Jun 2022
Sorry for the hassle you faced, Olo, We've marked a note for your experience this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Hello, Jane
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Susi L.
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6.0
/10
Reviewed 175 week(s) ago
It's not a hotel. That's not clear boarding houses. For those who are not clear, too. It's really bad anyway. The bathroom is dirty. Until I just checked in with my husband for 5 minutes, I immediately checked out again. I signed in because I paid with the app. I think my hotel is really cheap.
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8 people find it helpful
Accommodation's Reply
07 Apr 2022
Sorry for the hassle you faced, Susilawati! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Juan L.
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4.8
/10
Reviewed 178 week(s) ago
Not recommended, I was charged for another 50 thousand rupiah because they say the price is wrong and too cheap. The staff was not welcoming and the place was not like shown on the picture. It was creepy and I only last 1 hour before I decided to change hotel.
1 people find it helpful
Accommodation's Reply
13 Mar 2022
Hi Juan, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Mahmud!
Sutawijaya P.
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6.0
/10
Reviewed 183 week(s) ago
The rooms are different and uncomfortable.
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1 people find it helpful
Accommodation's Reply
17 Feb 2022
Hi Sutawijaya! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Mahmud!
Moh Sartono
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6.1
/10
Reviewed 199 week(s) ago
When it comes the cleanliness of the room is lacking.
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3 people find it helpful
Kiki Hamdani
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6.0
/10
Reviewed 203 week(s) ago
Mohon maaf sebelumnya saya berterimakasih untuk pelayanannya 🙏 kalo bisa lebih di tingkatkan lagi dari segi kenyamanan soalnya berisik skatnya bukan tembok bata hanya sebatas penyekat lalu kebersihannya juga ditingkatkan.
5 people find it helpful
Ika Y.
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6.0
/10
Reviewed 206 week(s) ago
Doesn't match the photo. The smell is that I only checked out for 10 minutes because it wasn't adequate.
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2 people find it helpful
Steventri L.
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5.2
/10
Reviewed 207 week(s) ago
There is extortion asking for 50 thousand when you want to check-in. When viewed from the motel facilities, even though it is very unworthy to be valued at 200 thousand / night. It's really very disappointing.
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5 people find it helpful
Dimas D.
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5.7
/10
Reviewed 210 week(s) ago
Kurang nyaman hotelnya berisik
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Ari W.
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9.0
/10
Reviewed 213 week(s) ago
In terms of service and security, the officers / employees are extraordinary. I really appreciate their response in speech and behavior. Maybe what needs to be improved is about the cleanliness & tranquility. I also do not recommend for those who bring family to stay here but for those who alone can be recommended.
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2 people find it helpful
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Victory I. M.
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4.8
/10
Reviewed 213 week(s) ago
Kamar tidak layak tinggal, karena tempat tidur berdebu, kamar mandi jorok kloset item. Wastafel kotor.
1 people find it helpful
Arga H.
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4.8
/10
Reviewed 213 week(s) ago
Power outage 10 hours. The room smells of cigarettes.
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Riski E. F. S.
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6.0
/10
Reviewed 214 week(s) ago
Pelayanan nya songong. Gak bersih. Mau masuk.
2 people find it helpful
Yusuf B. M.
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6.0
/10
Reviewed 215 week(s) ago
Pelayanan nya kurang sopan
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Muhammad R. K.
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5.6
/10
Reviewed 264 week(s) ago
The air conditioner is not cold, the sink is leaking, there is no bath mat, towels, sad pokonya. the worst, the price at Traveloka was the same as the original difference, the price of travel in 90 was arrived when it turned out to be 150. So I added the rest. even though the intention was to just take a shower because I stopped for a while. seriously bangeeettt
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2 people find it helpful
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