clean room

A big cockroach was crawling on the bed when I lifted the comforter. Luckily, my husband was with me and killed the pest. I informed the front desk, but besides some insincere apologies, nothing was done. I had to ask the receptionist to come to the room to remove the pest and change the bed linens. I was glad it was just a one-night stay. I will never return, even if it were a free stay—no way.

Rooms are bigger compared to typical ones in Japan. Love the onset.

The hotel is ideal to use as a base for Kumano Kodo trail as it is has regular buses to all the tourist areas. The hotel is quite basic but this is a small town. I would encourage all to try the local restaurants which look like they may or may not be open but be brave and you will eat some amazing food. The Tourist Info Centre is excellent and very helpful - with english speaking offering.

Great location and we had a room with view over castle ruins. Easy to walk to Grand Shrine. Rooms were a good size for Japan

I am so happy I found Hotel New Palace. The rooms are clean and large, staff is gracious, breakfast is really good. The onsen is a bonus. So nice for a relaxing soak every evening. I would definitely recommend this hotel and will stay here in the future if I return to Shingu.

This was a nice place to stay. Great breakfast and good location.

Nice big, new, clean room. Amazing breakfast buffet. Convenient walk to the station, castle ruins, and Taisha. A little confusing at first because you enter on the ground floor by the parking garage, but the check in lobby is on the third floor. Just go up and have a nice stay.

L’hotel est propre. Par contre, il y a des chambres fumeurs. A cause de ca , malgré que notre chambre était non fumeur, il y avait une odeur de cigarette. Au niveau du confort, les lits ont un matelas dur. Tout de meme acceptable comme chambre pour le prix

An enjoyable stay with nice helpful staff, thanks

This hotel is a great value for the money if you decide to stay in Shingu. Rooms are clean and comfortable. It is Japanese business hotel so it runs efficiently and smoothly. The area is not aesthetically pleasing but it has all you need in regards to restaurants and shops to pick up stuff. Highly recommended.

Spacious Rooms, 6-7 minute walk from station, the shrine and some restaurants within walking distance

ツインの部屋でしたがとても広く、快適に過ごせました。新宮駅まで直線距離にして徒歩10分もかからず立地も良かったです。 那智速玉大社、神倉神社、阿須賀神社、徐福公園なども徒歩圏内で訪れることもでき有意義な時が過ごせました。

GOOD

お風呂、朝食

大変良い

清潔

スタッフの親切、丁寧

お部屋も広くて、コスパ良く、快適に過ごせたのと大きくないけど浴場があって良かったです。

大浴場があるのがとてもいいです。混んでいて喫煙の部屋しか取れなかったのが残念。