Overall Ratings & Reviews L´Hotel Perla Boutique

Te stay was less than pleasant. The managment doesn't take responsibility for not providing services, not keeping promises that made over and over and were broken over and over. Horrible customer service. Called for the one towel waited 15 min called front deck again waited 10 min and used hand towel after taking shower. 15 min after taking shower cleaning lady knock on the door with the towel..

We moved to Hotel Perla from another hotel because their pool wasn't heated. We asked the manager if we are going to have hot jacuzzi in Perla hotel. He promised. We paid $70 more than other hotel because we really wanted the jacuzzi. It's 4:30 pm and even few trips to a front desk the jacuzzi is still cold.

This is the second time we stayed. The staff are friendly and helpful. The rooms are unique. Up to date electronics to make things function. Excellent location in the business district. Wish there was a restaurant on the premises.

What a unique place in a beautiful area! A beautiful, traditional hotel with some neat The electron

The rooms on this property are absolutely beautiful. I was very much impressed by the entire experience and friendly service. Close to everything…but you must be experience those rooms.

The hotel’s location is perfect to walk around the historic center, and is in a quiet street which is great for those who don’t like too much street noise. Thank you to all the staff who were very friendly and welcome us with a smile.

Modern and Upscale Hotel in the heart of Historic Center of Puebla. Large and spacious Suite with Luxurious amenities and beautiful decor! Friendly and helpful staff was the cherry on top!

Beautiful hotel, the best hotel

Wonderful Hotel. Great beds and walking distance to downtown.

We really enjoyed our stay at Hotel Perla Boutique. Everything was amazing. Diana at the front desk offered us perfect service. The rooms were very well decorated and high-tech. Be sure to take advantage of the beautiful rooftop pool.

Beautiful hotel in the heart of the historic district. Spacious, state of the art rooms with complete digital controls including electric toilets.

Very large, beautiful room. Front desk folks were very helpful. Location was great for museums and the cathedral. Surrounding restaurants were excellent and plenty of shopping. The roof top deck was really nice, although the pool was small. The weather wasn't great for me, but a cocktail up there would be super cool. I would definately stay there again!

Great location. Nice pool on the rooftop

This hotel is a gem - great location, very beautiful and comfortable rooms, great staff. The rooftop deck and pool are lovely.

Very good hotel located steps away from the Zocalo. Spacious bedroom and bathroom, very clean, with fancy remote to control lighting, TV, A/C and blackout shade. A few steps to go from the elevator to the bedrooms might be inconvenient to some. The entrance is not on the street mentioned as the hotel address, so it's a bit confusing at first. But I would stay again without hesitation in that hotel and recommend it to friends and family.

great service

This is a lovely hotel. Perfectly situated right on the infamous "alley of the frogs". The staff were friendly and accommodating. The room was exceptionally beautiful and comfortable.

The property was b

You must stay at this hotel if you visit Puebla. The staff is truly incredible and made our time at the hotel. Everything was better than expected and we will definitely be coming back! The location, the room, the rooftop, everything was so beautiful and clean! Thank you again!!

Beautiful hotel…much attention to detail!