Overall Ratings & Reviews HeSu DESIGNER Hotel & Suites - Xi'an Drum Tower & YONGNING Gate Branch

We had a great time in Xi'an and loved the HeSu Designer Hotel & Suites. The young staff were all very friendly and efficient. The room was comfortable and modern. Location was about a 15-minute walk from the old city wall. Lots of things to see within walking distance.

Too away from any train station

Hotel was alright to stay in for short stays. The airconditioning was controlled by staff at reception. As it went down to almost 7 to 9°C in the night, they turned off all airconditioning and required guests to all use another inlet which brings in air from outside. Superb idea, but wished it was conveyed to us beforehand. The first staff member was a tad rude by ignoring me when I told her it was stuffy on the 1st night. Thankful that the other staff membets stepped in after they realised that I spoke their language and help.me out promptly. It was an enjoyable stay.

Loved our stay at this hotel. Probably the most comfortable bed ive ever slept it. Pillows were the best comfort as well. Huge shower too. Room was quiet. Staff was very friendly.

Staffs were friendly. It says hotel, but it looks like a hostel though...

We had great time staying at the property. Stuff was helpful, location is convenient.

The staff is very friendly and helpful. They are very knowledgeable and gave us precise directions on which bus to take to our planned destination. We ordered an item online and had it delivered to the hotel and they accepted the parcel for us while we were out on a tour. We are very satisfied and had a pleasant stay.

Very friendly and supportive staff! You can get assistance whenever you need.

Staff seemed more into the Bistro side rather than hotel. Hotel clean and comfortable. Deco slightly drab, black and dark grey also as need to get to 2nd.floor to book in can be difficult

Everything was perfect with this hotel, staff is super friendly and helpful. They try their best to respond to any question you ask. Free laundry is available. We would definitely stay again here.

Nice place, clean, convenient, helpful staffs.

Staff were very friendly and helpful. Helpful getting settled into the hotel as well as arranging cab to train stations. The food was quite good. Location was great.

This Hotel has a very good location and super friendly Staff. I forgot my smartphone in our room after checkout, they immediately contacted me to arrange its return...thanks!

We bring 3 kids and 3 seniors check in. The elevator at second floor. We need carry luggage use the stairs go there and road narrow. The kid fall down. So bad. First night our room air conditioner not working. In room temperature is 100 F. Call the front desk they send somebody but can’t fix it and no room to change. We need open the door let hall way cold air in. Even I sitting a chair and sleep in the hall way. Feel so bad again. There management bad. Look like no service training. Also breakfast area look bad too. Food come so slow. Everyone waiting for food . Need more people to help. We will not recommend people to go here again.

Excelente atención del personal nos ayudaron en todo muy amables. Gracias a Xiao Xiao y Jie Jie que nos ayudaron a recuperar un celular que se nos extravió en un Taxi. Todo perfecto

Super comfortable and professional hotel. Beds and rooms were comfortable and the staff very helpful.

Hotel abbastanza centrale, camere nuove e molto pulite. Personale super efficiente. I ragazzi ti aiutano per qualsiasi problema, sempre molto disponibili.

I really enjoyed my stay. the staff is super available and friendly. I loved the fact that they have a card with the address in Chinese and a QR code that gives the exact location of the hotel. It's very useful when we get lost and have to ask for help :-) To finish, they gave me a souvenir. This is delight the customer!

Excelente hoteExcelente hotel! Tem gatinhos no bistrô dentro, eles servem chá na recepção, tem água disponível à vontade, quarto super confortável e localizado ótima.l! Tem gatinhos no bistrô dentro, eles servem chá na recepção, tem água disponível à vontade, quarto super confortável e localizado ótima.

Le service au top. Bouteille d'eau disponible à l'accueil, avec du thé, et des masques. La chambre est minimaliste avec le nécessaire. Lit confortable. Facile d'accès pour réserver les taxis en ligne, un peu loin du métro. L'hôtel est situé entre les remparts et la petite pagode. Belle expérience.