Overall Ratings & Reviews Hotel Indigo ST. LOUIS - DOWNTOWN by IHG, an IHG Hotel

DO NOT BOOK THIS HOTEL. Nothing like the one in New York.

We arrived in a thunderstorm. There was no parking in the four spaces that were for “loading” so we had to park off- site and wheel our bags through the torrential rain. We later learned the staff was using the passenger loading area to park their personal vehicles. Front desk staff was very unfriendly. We had two rooms, and asked for an extra hour extension for checkout. They refused. Would not recommend booking here.

It wasn’t the best experience due to no rom Available yet pain check in and the air conditioning in the room was not cooling the room down at all

We came down for the baseball game and picked this hotel because it was central location to the ballpark and the Arch. When we went to check in at 3:15 the room was not ready we didn't get into the room till 4pm. The room was nice but when my wife went to turn on the water to cold it was real hot, she let it run but never got cold when she turned the water to hot it was so hot you could not touch it. We informed the front desk of the problem and they sent someone up to look into the cause. We went to the game and when we got back the water issue was still not fixed so we had to shower in another room. The next day we were moved to another room. The day we were leaving there was only one elevator working so I had to carry the luggage down the stairs because the wait was taking to long. The manager did make and moved us to another room.

Great location and beautiful room. Staff great!

Staff lied about readiness of room and me contacting them about it. Stated, “I cussed them out and was rude.” I had them on speaker with my husband present and they hung up on me and asked to speak the their manager. They told my son this as he was trying to check in. No customer service at all.

Arrived at 5:30 pm, rooms were not ready for check. The ceiling in the lobby was leaking while wait to be checked in. Was not given the QR code for parking after I asked twice for hotel parking. I was directed to the wrong parking garage and then only to find out later by security that I should have received a QR so I’m not paying multiple times for a one night stay. The hotel only provided one key card that we had to share with the my family. Terrible experience overall and will not stay again

The room did not have a pleasing smell, there were multiple stains on the bed and bedding set. Hard to find any one who worked there. No one was at the front desk. Only two ice machines in the building on 2nd and 4th floors. No microwaves or fridges in rooms. Rooms are very sma

No parking at hotel.

Great location and available parking

Booked our room same-day on our way home because it was close to the arch. Check in process was easy and informative, but we didn’t like having to park off-site. Walking back to the hotel at 11pm in the dark felt unsafe. The rooms were comfy and aesthetically nice, but you can hear everything outside — even five floors up. Vehicles honking, trucks clanging, homeless people screaming… the works. We were also bummed when we went down to get breakfast to see a sign that said “sorry no breakfast today”. I purposely booked a place that included breakfast so this was sorely disappointing and ended up costing us more money in the long run.

My room was very dirty. You could tell the floor had not been swept or vacuumed. There was multiple toenails I could see on the floor as well as hair. When I turned on the shower the water ran dirty into the drain... never have I seen that happen in a hotel. The front desk staff was very friendly and helpful during my stay. However, the overall cleanliness of the property was disappointing.

Parking was very inconvenient. I felt very unsafe at night walking to my car in the parking garage. The beds were fine, room was OK. Some staff were great, others were not helpful at all.

I like the view of the room to see downtown. The hotel was convenient to the Arch and other destinations besides Union Station. The room was clean and I like the painting on the wall. The phone didn’t work, no fridge or microwave. The microwave is small and shared on the 4th floor and the ice machine didn’t work. The roof top bar has been closed about a year we were told by staff. The elevator barely fits 4 people and their luggage it’s so small. And parking is not $25 with in and out privileges. I was told if you pay the hotel directly you can have those privileges. It’s $13-$25 every time you go in AND come out. The parking lot is around the corner from the hotel. I suggest downloading the parking app and pay that way. It’s cheaper. It’s $40 without it. The employees parking in the loading zone made it very difficult to unload our bags because who about to walk a whole block with luggage. Breakfast wasn’t just $10, it was more and I prepaid for mine when I booked and didn’t eat. The staff ware nice and friendly but I felt mislead by the advertising of the hotel. I’ll only book again if it’s the last resort.

I really enjoyed my stay at the Hotel Indigo! The room was so clean and the staff were super helpful and kind. I had a great experience and will consider staying at this hotel again. I was super close to the convention center which was a HUGE plus for me. Thank you!

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It was freezing in my room and in the sitting area of the lobby. My room's heat was set to 77 and it was still cold. It almost feels like they're trying to save on heating, or they need to make insulation updates to the rooms that are closer to the ground.

Terrible

Such a nice emplyees , excellent service !

We love this little hotel in the heart of downtown StL!! Walk to the Gateway Arch/Riverfront, walk to Kiener Plaza, walk to City Garden, walk to the ballpark, walk to Convention Center, and if you’re sporty and in shape you can take the mild walk to Enterprise Center. Staff is friendly and helpful!!