Overall Ratings & Reviews Hotel Indigo ST. LOUIS - DOWNTOWN by IHG, an IHG Hotel

Great location and available parking

Booked our room same-day on our way home because it was close to the arch. Check in process was easy and informative, but we didn’t like having to park off-site. Walking back to the hotel at 11pm in the dark felt unsafe. The rooms were comfy and aesthetically nice, but you can hear everything outside — even five floors up. Vehicles honking, trucks clanging, homeless people screaming… the works. We were also bummed when we went down to get breakfast to see a sign that said “sorry no breakfast today”. I purposely booked a place that included breakfast so this was sorely disappointing and ended up costing us more money in the long run.

My room was very dirty. You could tell the floor had not been swept or vacuumed. There was multiple toenails I could see on the floor as well as hair. When I turned on the shower the water ran dirty into the drain... never have I seen that happen in a hotel. The front desk staff was very friendly and helpful during my stay. However, the overall cleanliness of the property was disappointing.

Parking was very inconvenient. I felt very unsafe at night walking to my car in the parking garage. The beds were fine, room was OK. Some staff were great, others were not helpful at all.

I like the view of the room to see downtown. The hotel was convenient to the Arch and other destinations besides Union Station. The room was clean and I like the painting on the wall. The phone didn’t work, no fridge or microwave. The microwave is small and shared on the 4th floor and the ice machine didn’t work. The roof top bar has been closed about a year we were told by staff. The elevator barely fits 4 people and their luggage it’s so small. And parking is not $25 with in and out privileges. I was told if you pay the hotel directly you can have those privileges. It’s $13-$25 every time you go in AND come out. The parking lot is around the corner from the hotel. I suggest downloading the parking app and pay that way. It’s cheaper. It’s $40 without it. The employees parking in the loading zone made it very difficult to unload our bags because who about to walk a whole block with luggage. Breakfast wasn’t just $10, it was more and I prepaid for mine when I booked and didn’t eat. The staff ware nice and friendly but I felt mislead by the advertising of the hotel. I’ll only book again if it’s the last resort.

I really enjoyed my stay at the Hotel Indigo! The room was so clean and the staff were super helpful and kind. I had a great experience and will consider staying at this hotel again. I was super close to the convention center which was a HUGE plus for me. Thank you!

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It was freezing in my room and in the sitting area of the lobby. My room's heat was set to 77 and it was still cold. It almost feels like they're trying to save on heating, or they need to make insulation updates to the rooms that are closer to the ground.

Terrible

Such a nice emplyees , excellent service !

We love this little hotel in the heart of downtown StL!! Walk to the Gateway Arch/Riverfront, walk to Kiener Plaza, walk to City Garden, walk to the ballpark, walk to Convention Center, and if you’re sporty and in shape you can take the mild walk to Enterprise Center. Staff is friendly and helpful!!

Narrow hallways. No garage. Walked a couple blocks to go to the nearest garage. Charged with a 2nd fee overnight without letting me know.

Great rooms. Nice breakfast.

Although the staff were all very nice, the rooms and hotel were very run down. There wasn’t an operating restaurant or bar anymore just snacks for purchase. Which is very misleading on the photos. The icing on the cake was the bed bugs in my son’s bed. The next day he had bites on his forearms, wrists and hands. We will not be staying here again.

Great location. No on site parking but it is close by.

I liked the room. Location was key for downtown activities.

I’ve stayed at this hotel 4-5 years ago and then it was a decent hotel for the price and the location was nice, close to everything. SINCE 2020, the hotel still does not have an operating bar or food area. The hotel itself has went extremely downhill in those last few years. The parking garage they recommend is not $25 a night anymore, but $35. The cleanliness of the place has also extremely declined. The location around the hotel has also become more sketchy, while unloading my luggage I had a group of people come by and try to take my luggage while my back was turned. We were originally supposed to stay 2 nights at this establishment…..ONE night in the room & I was covered in BED BUG BITES. I woke up to find bed bugs in the bed with me. This was by far the worst experience of my life staying somewhere… they did refund me for my entire stay…. which they rightly should…the staff acted as though this was a regular occurrence. I would not recommend this hotel to anyone, ever! Now I cross my fingers I didn’t bring these nasty bugs back with me and my family.

Nice property. Well done. Not the best area. No parking.

I liked this cute, more affordable hotel. Not great dining options or parking (I parked a block away for $20 per day in a garage), but within walking distance to the Arch or Busch Stadium. Friendly front desk staff.

The hotel was really nice. Friendly staff. The bathroom wasn’t completely clean. We could tell where they stopped cleaning. Shower doors didn’t close enough to deal the water inside.