the area is not as good as expected.

The room was large, well lit, quiet and comfortable and the breakfast excellent. The reception member of staff was helpful. We enjoyed staying near the cathedral and other architectural attractions. The downside was the the three flights of stairs up to the Smart Suite.

The rooms were clean, and the staff were friendly and helpful. The hotel is in a convenient location with plenty of restaurants and things to do nearby

Naples is … a little crazy … but this place was terrific! A convenient location and wonderful staff! Marcella was especially helpful turning us on the to the very BEST eats! We enjoyed the breakfast which offered a large array of fresh food and baked treats.

Great location and service

We loved the location but it was hard for family members to reach by car. Lots of food and Spaccanapoli is right around the corner. Breakfast was very good. The people running the hotel are all friendly and very helpful.

The room was nice, the staff were helpful. Breakfast was good. I wish the staff was around a little more -- the desk was usually un-staffed. The neighborhood, for Naples, is fine. It's a half block from the Spaccanapoli, which is great. But Naples, to be blunt, is dirty, noisy, dangerous and also beautiful. I don't think you will find any better neighborhood in this historic section of town. But if you are expecting normal first world standards like clean sidewalks, no graffiti, safe after dark, you may be disappointed.

The room was very nice and location was great! Service was excellent!!! Totally worth it

Easy check in and great breakfast

Great location! Clean room and walking distance to everything

We had a great stay and the service desk personnel were excellent. Very responsive to our needs.

A nice hotel in a classic courtyard building. Around the corner from Spaccanapoli. A couple of blocks down that street brings you to Christmas Alley. Steps to Duomo subway station. Staff are very friendly and helpful. Tasty breakfast buffet including cappuccino available. I think we paid 5 euros per person per day for breakfast.

Nice place to stay

The room was clean and the staff were nice. After this, the property exterior was old, shabby and dirty. The area is filthy and not sure of the safety. Would never stay here again.

Arriving late at night to this so called 4* hotel, I was convinced we must have got the address wrong. It’s a closed metal gate only accessible by ringing a buzzer through to reception. When the (dirty) gate is unlocked, it leads through to a courtyard reminiscent of Glasgow tenement building from the 60’s. Guests must then climb two flights of marble stairs to get to the hotel front door. After this it gets much much better. Nice clean hotel with very friendly & welcoming staff. There is construction work going on during the daytime, elsewhere in the hotel, so it’s very noisy with drilling & hammering etc. with an open window, there is also a lot of traffic noise. The main advantage of the hotel is its very central location, with walking distance to all the main tourist attractions and railway stations for Pompei and Herculaneum etc

It was a great stay. The stairs up were challenging but the people and breakfast made up for it

24 hour staff with English. Very helpful and available

The breakfast was very generous and tasty! Easy location in Centro Storico Napoli.

Iltesoro states they have parking. I specifically called ahead of time to confirm they have parking. Was told that they don't have parking on premises but will advise once I where to park for 30euro. Arrived at 10.30pm just to find out that night administrator doesn't know anything about parking and can't help. Spent next half hour driving around neighborhood to find that parking. Otherwise good stay. Breakfast was good. Expedia, please remove that this hotel has parking.

Very spacious rooms! Solid location.