The information staff service is not friendly.

I'm from Pontianak, I came here to try it out for a day. The next day I booked a week straight away 🤗. It was a great stay here, it made me feel at home and didn't want to leave 😂😂

What a wonderful experience! 😍

Everything was fine, but yesterday's check-in took quite a while. There were two customer service representatives open, and each had two queues of guests. The one next to me was already finished, but the one in front took over 15 minutes. But that's okay. Luckily, a third customer service representative was open and served me immediately, and it didn't take more than 10 minutes.

The hotel is located in the city center, comfortable, and next to the mall.

Comfortable, clean, friendly and very impressive.

Radisson is truly the perfect choice for a vacation with family or partner, all requests in the notes were fulfilled, thank you sis, very satisfied ❤️

Truly provides precious moments with beloved family 💖

Nice and comfortable. The security took care of the car very well.

You can go straight to the mall, which is cool. The swimming pool is clean.

It's a great hotel connected to a mall.

The staff was very nice, the facilities were good. The downside was the extremely long check-in and check-out times, which were due to queues of guests that could have been handled by other departments. The food on the buffet was only slightly tasty. When we ordered in-room dining, there was an animal in our food.

This is my second stay at the Radisson and it's always a pleasure. Delicious breakfast, clean rooms, and direct access to the mall.

Good job, comfortable and complete for the family.

The hotel is nice, the rooms are clean, the toilets are clean. Next to the Kedaton Mall Hotel.

However, please increase the exhaust fan for the smoking room or improve its quality as it is not optimal.

The room was spacious. The smell of the hotel corridors was incredibly pleasant. The swimming pool was spacious and cool. It was open until 9:00 PM. Breakfast was varied.

The staff were very informative and helpful.

Educate the receptionist and security on how to service customers who use valet service. Unnecessary mishaps happened and it ruined the mood.

The hotel is clean, has complete facilities, good service, and is suitable for a staycation with a baby.